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7 Benefits of Integrating Live Chat With Your Website

A live chat integration is an essential to get more leads and conversions for your website. Here are some of its benefits.

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7 Benefits of Integrating Live Chat With Your Website

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  1. 7 Benefits of Integrating Live Chat With Your Website By - Enterprise Monkey Visit us: www. enterprisemonkey.com.au

  2. Introduction A live chat is an online communication channel to interact with visitors on your site in real time. The main idea behind integrating live chat to your site is to make life easy for your visitors by solving their problems quickly and effortlessly. Live chat can be used for prospective customers to help them with their buying decision or for current clients who are looking for support with a product they have purchased.

  3. Convenience Visitors can initiate a chat request by clicking an icon on your website anytime they want to, from anywhere, and on any device. Customers can carry on checking their email, working, and even eating while maintaining a conversation. It’s customer service that fits into their lifestyle easily. The more convenience you add to the user the more loyal will they be to your service. (Source)

  4. Reduced Expenses There is less pressure on traditional customer channels like email or call, as simple issues can be resolved in real time via chat.

  5. An Edge Over Your Competitors Many businesses are still not making use of live chat on their websites. By integrating live chat in your site, you have the opportunity to stay ahead of your game and offer your customers something new. Live chat can not only help you to provide excellent customer service but also adds to your bundle of offerings. (Source)

  6. Access To More Consumer Insights Through live chat software, you can get to know your customers better. Live chat provides valuable data about consumer behaviour and other details such as their location to help you with targeted marketing and support efforts. Live chat also lets you collect customer feedback and gives you a valuable opportunity to ask visitors the relevant questions.

  7. Increased Sales Clients who engage in live chat are 7.5 times more likely to convert. When people’s queries are resolved, they tend to feel more confident in their purchases and whatever they buy. If customers have a question or are confused, they can instantly talk to someone about it instead of leaving the website altogether. As a result, the bounce rate on your site is much lower.

  8. New Marketing Opportunities As a marketing tool, chat offers new possibilities for up-selling and pushing out targeted incentives and offers. Agents can make more relevant marketing offers via live chat by using triggers or alerts that indicate when a VIP or repeat customer arrives on your website.

  9. Easy To Implement Live chat is simple to integrate with your business website. In the case of hosted services, you need just need to use an HTML snippet code to get started. With so many affordable and free live chat software available, there is little risk left in testing out a live chat integration in your support solution.

  10. Thank you! Source :- http://enterprisemonkey.com.au/blog/7-benefits-integrating-live-chat-website/

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