1 / 5

Why your eCommerce brand needs a WhatsApp eCommerce Chatbot

eCommerce sector is continuously revolutionizing together with the advancement of retail sector. eCommerce sector is always in a hurry to replace the existing trend in every sense, either it is in the following of trend or in the advancement of the whole industry for the consumers.

Manish20
Download Presentation

Why your eCommerce brand needs a WhatsApp eCommerce Chatbot

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Why your eCommerce brand needs a WhatsApp eCommerce Chatbot Chatbot future of eCommerce! eCommerce sector is continuously revolutionizing together with the advancement of retail sector. eCommerce sector is always in a hurry to replace the existing trend in every sense, either it is in the following of trend or in the advancement of the whole industry for the consumers. It is a rapid torrent currently brimmed with chatbot. Chatbot is a key element, that was missing and now available to provide personalized service, helpful sales clerk and customer care representative at eCommerce outlet. eCommerce chatbot is similar to the sales person available physically at a store, think if you visit a store and there is no one to attend you, isn’t it difficult to buy anything from there? And it also reduces the number of customers for that store. But in response to this problem an AI based eCommerce chatbots are available at various platforms including mySMSmantra to ease the online shopping service for

  2. customers and also increases the number of customers for an organization. Besides this there are various other benefits for an eCommerce organization after intrusion of WhatsApp Chatbot at their online store. But before that, let’s have a detail view of eCommerce chatbot. What is an eCommerce chatbot? An eCommerce chatbot is an AI-powered Intelligent Virtual Assistant solution that can be implemented by online retailers to engage customers at every stage of their journey.eCommerce chatbots are the AI based tool to facilitate ‘conversational commerce’ i.e. the leveraging of conversational interfaces (online messaging, chatbots, voice assistants, etc.) to deliver an enhanced shopping experience to customers. How Whatsapp chatbot is beneficial than any other chatbot? Whatsapp is a global messaging app with more than 2 billion active users worldwide, it has a chat interface that is intuitive and easy to learn, enabling any new user to easily get used to the interface and communicate easily. Easy to use After text message, whatsapp continues to hold on to the top position on different communication platform available on iTunes and Playstore. It is the only next platform available globally for communication after text message, due to its ease of usage and end user encryption. Multiple Device interface Android, iOS, Windows and even the web to a certain extent, WhatsApp is an OS agnostic application and users can use it from any device, OS of their choice and can enjoy the same level of convenience in real-time communication. As an organization, you would also be in a position to deliver consistent support and user experience to all customers alike. End-to-end encryption End-to-end encryption secures messages before they're sent and decrypts them only after arriving at a recipient's device. This is different from encryption-in-

  3. transit, when messages may be decrypted at the server before going to a final destination. There are several messaging apps that use end-to-end encryption. however, WhatsApp is always on demand among them. eCommerce chatbot driven benefits for business organization Improve lead generation through eCommerce bots: Online shops may generate leads effectively with the help of AI based mechanistical eCommerce bots. They engage inactive users on a retailer's website, app, or other digital touchpoints through ingenious suggestions, turning them into interested prospects. When shopping online, most people search for discounts and bargains. A chatbot for an e-commerce site may promptly notify target audience to any discounts or special deals, and either provide them with the discount codes or coupons or reroute them to the appropriate sections of the portal. Customer engagement enhancement: The amount of client interaction that organisations may achieve with the use of chatbots is rising. Conversational AI chatbots may make interaction more dynamic and data-driven by leveraging user information as a basis. Additionally, since bots can consistently respond to questions, you may avoid giving clients information that isn't relevant. Customers can stay on your website longer and continue the discussion if you respond to their questions quickly and pertinently. In addition, Chatbot also provide schemes, offers and discount on customer desired product if available, that helps to enhance the engagement of customer at your store. Reduce customer service costs: In order to reduce the cost of customer care, chatbot implementation is an investment. You may avoid paying additional fees that would be incurred by hiring more support staff by making an investment in chatbots and it doesn’t require any training to speak politely with the clientele. AI-bots may also be scaled up without incurring additional expenditures during business peaks. In addition, bots save a lot of money and improve the bottom line by making the consumer experience with a brand easier and more seamless.

  4. Monitor Consumer Data to Gain Insights: By tracking user data, chatbots are a great way to study customer behaviour and follow purchase trends. Using this information, businesses may sell their products in new ways and reach a wider audience. Similar to this, bots may be employed to gather input via straightforward questions, improve goods, or enhance websites. Create a conversational marketing plan: Real-time customer interactions are at the heart of conversational marketing, which aims to assist move customers along the sales funnel. It may also assist your company in developing genuine consumer interactions and real experiences. Besides this, by engaging with customers through customised messaging and clever chatbots, firms using chatbots for marketing may increase conversion rates. Meet Customer Expectations Customers anticipate prompt replies to their inquiries or concerns. As chatbots become more intelligent, businesses may utilise them to satisfy consumer expectations by automating some of the typical interactions. The goal is always the same, whether you employ WhatsApp or an Android chatbot; to provide value to consumers through automation. Customers won't have to wait for human agents to communicate with them, thanks to automation, which is one of the chatbot use cases. This will undoubtedly improve their experience with the business and increase retention. Make your company future-ready with a robust bot powered by mySMSmantra. The parameters of consumer communication are increasingly changing, thanks to chatbots. They are giving the business's many facets—including engagement, sales, marketing, and customer service. As a result, your company requires a strategy to maximise the potential of bots for lead generation, customer insights, onboarding, and scalability of customer care. So, visit mySMSmantra to obtain a robust bot for your customer service team and begin providing value to clients.

More Related