Private sector housing adrian brown lead housing inspector london east 29 th june 2007
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Private Sector Housing Adrian Brown Lead Housing Inspector – London (East) 29 th June 2007 This session will cover…… Why is private sector housing important Local Authorities response – the Audit Commission's perspective KLoEs and how to get the most out of them

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Private sector housing adrian brown lead housing inspector london east 29 th june 2007 l.jpg
Private Sector Housing Adrian Brown Lead Housing Inspector – London (East)29th June 2007


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This session will cover……

  • Why is private sector housing important

  • Local Authorities response – the Audit Commission's perspective

  • KLoEs and how to get the most out of them

  • Key elements of an excellent service


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Why is private sector housing important ?

The private sector – it’s big…

  • Owner Occupied 71%

  • Private Rented 11%

  • Local Authority 10%

  • RSL 8%

    …and it’s in poor condition

  • Social Sector non decent 29% 1.2m homes

  • Private Sector non decent 27% 4.8m homes

    • Of which, in the PRS 41% 1.0m homes

      2005 EHCS key findings



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The Decent Homes target for the private sector (PSA7)

The target will be met if

  • there is a year on year increase in the proportion of vulnerable private sector households in decent homes;

  • if the 2006-07 EHCS, reporting in October 2007, shows the proportion of vulnerable households in decent private sector homes to be more than 65%;

  • if the 2010-11 EHCS, reporting in October 2011, shows the proportion of vulnerable households in decent private sector homes to be more than 70%;

  • if the 2020-21 EHCS reporting in October 2021, shows the proportion of vulnerable households in decent private sector homes to be more than 75%.


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Private sector households living in non decent homes (000’s)

English house condition survey 2005


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Private Sector Housing scores up to 31.3.06 (000’s)

PSH - 59%

ALL - 68%

PSH - 41%

ALL - 31%

PSH - 84%

ALL - 72%

PSH – 16%

ALL – 28%


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What are KLoE? (000’s)

  • Sets of questions and statements - service or judgement specific issues

  • Provide consistent and transparent criteria for assessing and measuring the effectiveness and efficiency of housing services

  • A framework through which to view and assess services

  • Mark out the goalposts – include descriptors of excellent and fair services

  • Are live documents – 1 or 2 are reviewed twice a year

  • They are key lines of enquiry not exclusive lines of enquiry

  • Local context is important


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How to get the most from the KLoEs (000’s)

  • To assist in preparation for inspection

  • A tool to assist in the ongoing self assessment/review and improvement processes – self challenge

  • Increased self awareness across the housing sector

  • Reinforce the importance of the customer in service provision and delivery

  • Outcomes are paramount – processes and structures are merely a means to delivery


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Private Sector Housing KLoE (000’s)

The private sector housing KLoE covers the following areas:

♦ Access, customer care and service user focus

♦ Diversity

♦ Private sector stock condition and housing need data

♦ Strategic approach to private sector housing

♦ Impact and effectiveness of approach

♦ Value for money

Those in italics are also stand alone KLoE – those within other KLoE are targeted

Primarily for Local Authorities, but there are important points to note for RSL


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Benchmarking (000’s)

  • It is a ‘can opener’ to comparative and longitudinal performance

  • Not just for inspection

  • Benchmark with the best

  • Benchmark what is relevant to you

  • If it doesn’t exist set it up – if you need it someone else probably will as well.


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Key elements of an excellent service (1) (000’s)

Understanding the housing market

  • In the local area, sub-region and the region

  • Robust information which is kept updated

    • Needs and condition

  • High quality, fit for purpose Housing Strategy based on market info

  • Consistency, and firm links with other appropriate corporate strategies

  • High quality plans, policies and other tools to deliver the strategy

  • Close involvement of stakeholders in strategies and plans

  • Effective consultative structures - monitor progress & outcomes

  • Effective internal communications and working making the best use of resources


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Key elements of an excellent service (2) (000’s)

Understand the impact of the strategic approach on poor housing conditions

  • Appropriate priorities

  • Maximises resources (value for money)

  • Full range of powers explored and used where appropriate

  • Progress against national targets e.g. PSA7

  • Has a clear, SMART action plan

  • Effective performance management & reporting systems


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Key elements of an excellent service (3) (000’s)

Making the best use of existing housing

  • High quality and well coordinated advice & information

  • Targeted advice, enforcement, grants and loans etc

  • Effective relationships with stakeholders e.g. landlords, agents other key partners


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Excellent (000’s)

Systematic

Innovation

Uses information well

Uses appropriate systems

Designs around the service user

Partnership working

Internal and external

Fair

Inconsistent

Statutory requirements

Collects/monitors

Limited systems

Designs around organisation/ contractor

Silos

Summary - key differences


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Summary - building blocks for improving services (000’s)

Ownership of

problems and

willingness to change

A sustained focus

on what matters

The capacity and

systems to

deliver performance

and improvement

Integrate service

improvement

into day-to-day

management


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Thank you for listening. (000’s)

Any questions?

Contact Details

Adrian Brown, Lead Housing Inspector – London (East)

[email protected]


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