Office of Unemployment Compensation Benefits Determination Quality and Timeliness Initiatives - PowerPoint PPT Presentation

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Office of Unemployment Compensation Benefits Determination Quality and Timeliness Initiatives. State Capitol, Harrisburg. Pennsylvania has 8 call centers, which opened between 1997 and 2001. Pittsburgh Skyline. Number of Customer Service Reps: 359 Number of Adjudicators: 218.

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Office of Unemployment Compensation Benefits Determination Quality and Timeliness Initiatives

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Office of unemployment compensation benefits determination quality and timeliness initiatives

Office of Unemployment Compensation BenefitsDetermination Quality and Timeliness Initiatives

State Capitol, Harrisburg


Pennsylvania has 8 call centers which opened between 1997 and 2001

Pennsylvania has 8 call centers, which opened between 1997 and 2001

Pittsburgh Skyline


Number of customer service reps 359 number of adjudicators 218

Number of Customer Service Reps: 359Number of Adjudicators: 218

U.S. Brig Niagara, Erie


Office of unemployment compensation benefits determination quality and timeliness initiatives

Key Statistics First Quarter 2008Total Calls Answered: 773,886Total Initial Claims Filed: 203,099Maximum Weekly Benefit Rate: $539Maximum Entitlement: $14,014

Liberty Bell, Philadelphia


Office of unemployment compensation benefits determination quality and timeliness initiatives

Key Statistics First Quarter 2008:Determinations Issued: 79,157Determination Quality:Separations 65% Non-separations 59%Determination Timeliness:Separations 67% Non-separations 78%

Gettysburg Battlefield


Office of unemployment compensation benefits determination quality and timeliness initiatives

InitiativesExpert Assistance System for Examiners – EASEWeek Long Refresher Training for AdjudicatorsBenefit Accuracy Measurement Monthly Reviews

Amish in Lancaster County


Office of unemployment compensation benefits determination quality and timeliness initiatives

InitiativesCentral Office Adjudication Staff On-Site Reviews/One-to-One MentoringRevision to Fact Finding FormsImmediate Review of Draft Determinations

Hershey – Chocolate Town, U.S.


Initiatives employer fact finding by telephone teams workshops

InitiativesEmployer Fact Finding by TelephoneTeamsWorkshops

Rear Plaza, State Capitol


Inconsistent results

Inconsistent Results

Kennywood Park


Questions marcia dulin mdulin@state pa us kathy parks kaparks@state pa us

Questions?Marcia Dulin – mdulin@state.pa.usKathy Parks – kaparks@state.pa.us

Erie Lakefront


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