Office of Unemployment Compensation Benefits Determination Quality and Timeliness Initiatives. State Capitol, Harrisburg. Pennsylvania has 8 call centers, which opened between 1997 and 2001. Pittsburgh Skyline. Number of Customer Service Reps: 359 Number of Adjudicators: 218.
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Office of Unemployment Compensation BenefitsDetermination Quality and Timeliness Initiatives
State Capitol, Harrisburg
Pennsylvania has 8 call centers, which opened between 1997 and 2001
Number of Customer Service Reps: 359Number of Adjudicators: 218
U.S. Brig Niagara, Erie
Key Statistics First Quarter 2008Total Calls Answered: 773,886Total Initial Claims Filed: 203,099Maximum Weekly Benefit Rate: $539Maximum Entitlement: $14,014
Liberty Bell, Philadelphia
Key Statistics First Quarter 2008:Determinations Issued: 79,157Determination Quality:Separations 65% Non-separations 59%Determination Timeliness:Separations 67% Non-separations 78%
InitiativesExpert Assistance System for Examiners – EASEWeek Long Refresher Training for AdjudicatorsBenefit Accuracy Measurement Monthly Reviews
Amish in Lancaster County
InitiativesCentral Office Adjudication Staff On-Site Reviews/One-to-One MentoringRevision to Fact Finding FormsImmediate Review of Draft Determinations
Hershey – Chocolate Town, U.S.
InitiativesEmployer Fact Finding by TelephoneTeamsWorkshops
Rear Plaza, State Capitol
Questions?Marcia Dulin – firstname.lastname@example.orgKathy Parks – email@example.com