Office of unemployment compensation benefits determination quality and timeliness initiatives
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Office of Unemployment Compensation Benefits Determination Quality and Timeliness Initiatives. State Capitol, Harrisburg. Pennsylvania has 8 call centers, which opened between 1997 and 2001. Pittsburgh Skyline. Number of Customer Service Reps: 359 Number of Adjudicators: 218.

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Office of unemployment compensation benefits determination quality and timeliness initiatives

Office of Unemployment Compensation BenefitsDetermination Quality and Timeliness Initiatives

State Capitol, Harrisburg



Number of customer service reps 359 number of adjudicators 218

Number of Customer Service Reps: 359 and 2001Number of Adjudicators: 218

U.S. Brig Niagara, Erie


Key Statistics First Quarter 2008 and 2001Total Calls Answered: 773,886Total Initial Claims Filed: 203,099Maximum Weekly Benefit Rate: $539Maximum Entitlement: $14,014

Liberty Bell, Philadelphia


Key Statistics First Quarter 2008: and 2001Determinations Issued: 79,157Determination Quality:Separations 65% Non-separations 59%Determination Timeliness:Separations 67% Non-separations 78%

Gettysburg Battlefield


Initiatives and 2001Expert Assistance System for Examiners – EASEWeek Long Refresher Training for AdjudicatorsBenefit Accuracy Measurement Monthly Reviews

Amish in Lancaster County


Initiatives and 2001Central Office Adjudication Staff On-Site Reviews/One-to-One MentoringRevision to Fact Finding FormsImmediate Review of Draft Determinations

Hershey – Chocolate Town, U.S.


Initiatives employer fact finding by telephone teams workshops

Initiatives and 2001Employer Fact Finding by TelephoneTeamsWorkshops

Rear Plaza, State Capitol


Inconsistent results

Inconsistent Results and 2001

Kennywood Park


Questions marcia dulin mdulin@state pa us kathy parks kaparks@state pa us

Questions? and 2001Marcia Dulin – [email protected] Parks – [email protected]

Erie Lakefront


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