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ServiceNet – Brad Davis. Internet Based Equipment Service Data Center. ServiceNet Store Service Solved. Web-Based Equipment & Maintenance Management System Accessible through the IPC website Franchisees and store managers recognized through log on credentials

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Presentation Transcript
servicenet store service solved
ServiceNetStore Service Solved
  • Web-Based Equipment & Maintenance Management System
    • Accessible through the IPC website
    • Franchisees and store managers recognized through www.ipcoop.comlog on credentials
  • Franchisee linked to store(s); equipment linked to a store:
    • Manufacturer
    • Model
    • Serial number
    • Warranty expiration date
    • Available service providers
    • More…
servicenet equipment service
ServiceNetEquipment Service
  • Clicking on the specific piece of equipment will provide:
    • Warranty status
    • List of service providers
      • Authorized Service Providers (warranty work)
      • Qualified Service Providers (Franchisee nominated)
      • Service SUBWAY® Providers (if available)
    • Service providers rated by Franchisees/Store Managers

Warranty Status

Red Expired

Yellow Within 60 days of expiration

Green Active warranty

Service Provider Types

Authorized – Warranty and non-warranty work

Qualified – Non-warranty work

Service SUBWAY®– Dedicated SUBWAY® employee

servicenet service provider information
ServiceNetService Provider Information

Click to add (nominate)

Service Provider

servicenet service provider information9
ServiceNetService Provider Information

Fill in all fields highlighted in green

Click to submit

for review

Nominated service providers are contacted and interviewed by IPC prior to added to the list

servicenet service provider ratings
ServiceNetService Provider Ratings

Select Ratings tab to view ratings

Click to provide a rating

servicenet service provider ratings11
ServiceNetService Provider Ratings

Select the service provider you are rating

servicenet service provider ratings12
ServiceNetService Provider Ratings

Fill in all fields highlighted in green

Click to submit your rating

servicenet equipment library
ServiceNetEquipment Library
  • Operations Manuals
  • Preventive Maintenance
  • Troubleshooting
  • Training Videos
  • Other

Select Documents tab to view documents

servicenet parts parts parts
ServiceNetParts! Parts! Parts!
  • Parts Portal
    • On-line web stores for SUBWAY® specific parts:
      • 3-Wire Master Parts Distributor
      • Duke Manufacturing
    • 5%-50% savings against traditional channels
    • Available to Franchisees and Service SUBWAY® providers

Note: This web store is being modified. The new web store page will be released prior to NAAS Fall Forum. This slide will change

servicenet release 2 0 coming soon
ServiceNetRelease 2.0 Coming Soon
  • FAQs
  • Export equipment lists
  • Service SUBWAY® (Factory Authorized Service Training)
  • Other service providers (with ratings)
    • Plumbers
    • Electricians
    • HVAC Techs
    • Landscaping
    • Janitorial
    • Etc…
servicenet additional features
ServiceNetAdditional Features

Click to view

Frequently Asked Questions

Click to export equipment list to Excel file

Select Other Services to view non-equipment service providers

servicenet other service providers
ServiceNetOther Service Providers

Click Service Subway for service training schedule and registration information

Rating tab works the same way as equipment service provider ratings

Other Service Providers are listed by type

  • Provide service training for franchisee personnel on SUBWAY® approved equipment
  • Individual training regiments designed by equipment manufacturers
  • Training open to all franchisee personnel meeting requirements
  • Purpose:
    • Help service technicians become proficient in maintenance and service of SUBWAY® equipment
    • Give franchisees opportunity to maximize the value of their service personnel
  • Three training levels:
    • Preventative Maintenance
    • Qualified Service Agent
    • Authorized Service Agent (Warranty Work Qualified)
preventative maintenance requirements
Preventative Maintenance Requirements
  • Open to all Franchisees, managers and service technicians
  • No special requirements, but the ability to use tools is needed and mechanical aptitude is a plus
qualified service agent requirements
Qualified Service Agent Requirements
  • Requirements vary by manufacturer and may include some or all of the following:
    • Mechanical aptitude
    • Certified Technician by the manufacturer (classes are available online in most cases)
    • Licensed and Insured business
    • Qualified Mechanic
      • Able to diagnose and understand system operation
    • EPA Certification Level 2
    • State licensed or CFESA certified refrigeration service co.
    • Familiarity with electric and refrigeration theory
    • EPA Certified Recovery Line 1 and 2
authorized service agent requirements
Authorized Service Agent Requirements
  • Qualifications vary by manufacturer
  • These training session are set up through the manufacturer on a specialized basis
vendor participation
Vendor Participation
  • All vendors should have submitted an outline of the training programs by convention
  • Outlines for all three levels of training are required, though some of the manufacturers may not certify for warranty service
  • Opportunities for coordinated training sessions with multiple manufacturers
  • Participating vendors
duration of training classes
Duration of Training Classes
  • Preventative Maintenance
    • Onsite training typically 1-2 hours
    • Web-ex training 45 minutes-1.5 hours
  • Qualified Service Agent
    • Duration varies by manufacturer
      • Most are 1.5 to 2.5 hours
      • Others can last 6-8 hours
  • Authorized Service Agent
    • Training needs to be set up with supplier or manufacturer
training locations
Training Locations
  • Manufacturer’s facility
  • Local distributor facility
  • Web-ex seminars
  • SUBWAY® Convention
  • Franchisee Meeting at hotels/convention centers/DA offices
next steps
Next Steps
  • Coordinate training dates and times with Jeb Ballard [email protected]
  • All participants must register in advance
    • Nominal fee to encourage attendance, offset cost of shirts, certificates, lunch
  • Training locations dependant on availability of equipment, size, and number of participants
  • Duke to host training for multiple manufacturers at their St. Louis facility for 2 day seminars