Lgorithm solution Inc, one of the leading solution provider of best predictive dialer software in Philippines understood this and put their vertical Expertise to tailor a dialer solution and inbound call center solution specially for the ecommerce companies in Philippines.
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HOW TO OVERCOME YOUR ECOMMERCE CHALLENGES WITH USE OF RIGHT TECHNOLOGY
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Festive season brings a lot of happiness and joy, along it also brings lot of revenues for the emerging online
ecommerce industry. Fast paced lifestyle and longer travelling hours to work have cut short the time which
modern millennia enjoy with their family and loved ones. From ordering food to buying customized gifts,
everything is available at the touch of the fingertip.
Though Filipino culture still prefers to visit a physical stores than virtual stores but if we take the figures and data
this wo?’t ?e sa?e i? the ?o?i?g few ?ea?s. It is e?pe?ted that the Philippi?es e?o??e??e i?dustry would be
cashing in almost USD 367 Million this festive season and this figure is increasing YoY. There is also a significant
increase in the number of online stores in Philippines over the last few years.
Over the years the government has also came up with various plans to boost this economic growth and has plan to
increase the revenue of ecommerce sector which was just 10% of the Philippines GDP in 2015 to a whopping 25%
of the total GDP by 2020 based on the data generated by i-metrics Asia Pacific Corporation. There have also been
boost in the ecommerce sector with the development in the call center solutions and integrated call center
software in past few years.
There is a major role of these call center solutions and Integrated call center software in the growth of not only
the call center industry in Philippines but also the other verticals such as ecommerce, Banking, Collections &
tele?a?keti?g. A? e?o??e??e o?ga?izatio? ?eed to ha?dle its ?usto?e?’s ?ue?? a?d ?o?plai?ts a?d t?a?k the?
through various stages of their life cycle. There have been various challenges faced by the ecommerce companies
in Philippines some of which are as follows:-
Slow Internet Speeds– Philippines has one of the slowest internet speeds in the Asia Pacific region with only 3.6
MBPS average speed, which is very low as compared to the average national speed of 61MBPS in Singapore. This
calls for the best predictive dialer software and cloud contact center solution to be more efficient on resource
utilization and at the same time provide seamless interaction and High Definition voice.
E-Payment– There is another challenge faced by the ecommerce companies in Philippines is the lack of robust e-
payment infrastructure. But this scenario is changing fast with all the major banks providing online banking and
net banking option along with Credit facilities.
Cart Drop out– More than 63% of the o?li?e ?usto?e?s sta?t the ?he?kout p?o?ess ?ut do?’t ?o?plete it a?d to
the most surprise only 14% of the online retailers are taking this seriously. Cart dropout cannot be eliminated but
can be reduced to a great extent with the use of proactive approach to customer management and intelligent
Understanding the customer mindset– The blooming ecommerce sector of the country needs to understand the
behavior and mentality of the online buyers more clearly. According to a survey it was found out that online
buyers prefer free shipping worth 100 pesos over a 5% discount on the item saving them anywhere between 100-
200 pesos. More and more profiling needs to be done in order to set this understanding of the netizens behavior.
Technological perspective– Any sector growth is directly proportional to the development and growth of the
technology on which it operates. Till date many of the technology which these ecommerce organization use are
derived from the call center platforms with very less or no consideration for the ecommerce process. The dialer
solution and inbound call center solution had sufficed the ecommerce sector need but still the sector needs dialer
solution and inbound call center solution specially designed for them keeping various process in mind.
Lgorithm solution Inc, one of the leading solution provider of best predictive dialer software in Philippines
understood this and put their vertical Expertise to tailor a dialer solution and inbound call center solution specially
for the ecommerce companies in Philippines.
To know more how Lgorithm solution can help boost your sales and customer engagement process simply log on
to www.lgorithmsolutions.com or reach our Engagement Experts at +63 9173126202/ +63 9150947403/