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Qualities of housekeeping staff PowerPoint PPT Presentation


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Qualities of housekeeping staff. Compiled by Mrs. Vandana Mahajani. Grooming. Absolutely essential for staff that comes in guest contact Clean crisp uniform, light make up, fresh light cologne spray. No jewellary except for small tops and wedding ring Hair tied in a bun or kept short. .

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Qualities of housekeeping staff

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Qualities of housekeeping staff l.jpg

Qualities of housekeeping staff

Compiled by

Mrs. Vandana Mahajani


Grooming l.jpg

Grooming

  • Absolutely essential for staff that comes in guest contact

  • Clean crisp uniform, light make up, fresh light cologne spray.

  • No jewellary except for small tops and wedding ring

  • Hair tied in a bun or kept short.


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Personal hygiene

  • Clean hair and manicured fingernails.

  • No body and mouth odour.

  • Report to doctor in case of infections, cuts or bruises.


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Honesty

  • Guest belongings should not be touched

  • Discipline and integrity must be maintained.

  • Lost and found must be intimated.

  • Rules must be followed.


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Courtesy

  • Guest request must be attended to even if they are frequent.

  • Politeness and charm must rule.

  • A pleasant staff adds positive experience


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Tact and diplomacy

  • Aviod hurting guests feelings.

  • Tact can diffuse tension in a situation


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Eye for detail

  • Determines good service from an average one.

  • Quality ensures keeping in mind the minutest of details


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Physical fitness

  • Most work is manual in nature.

  • Sturdy physical condition a must in HK operations


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Co-operativeness

  • Within the housekeeping staff while doing and sharing duties.

  • With other dept. when allocating and servicing rooms


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