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“E-Government Applications and their benefits to the citizens” Conference Sheraton Cor al Beach Hotel, Beirut, Lebanon 23 – 24 April 2002. “The Lebanese E-Government Experience”. Dr. Raymond Khoury Technical Cooperation Unit Director

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The lebanese e government experience l.jpg

“E-Government Applications and their benefits to the citizens” Conference

Sheraton Coral Beach Hotel, Beirut, Lebanon

23 – 24 April 2002

“The Lebanese E-Government Experience”

Dr. Raymond Khoury

Technical Cooperation Unit Director

Office of the Minister of State for Administrative Reform (OMSAR), Lebanon


Presentation outline l.jpg
Presentation Outline citizens” Conference

  • E-Government enablers

  • What has been achieved towards an E-government status?

  • The road ahead

  • Evolution of Lebanese E-Government projects

  • The Lebanese E-Government Strategy

  • Implementation roll-out scenarios


E government enablers l.jpg

E-Government citizens” Conference

Policies and Procedures

Hard Infrastructure

Soft Infrastructure

E-Government Enablers

Institutionalizing Reforms

ICT Laws and Regulations

ICT Policy and Standards

Human Resources

Capacity Building Plans

An E-Society

Telecommunications

Computer Networks

System Applications


E government enablers continued l.jpg

INSTITUTIONAL REFORMS citizens” Conference

VERTICAL

APPLICATIONS

HORIZONTAL

APPLICATIONS

ICT AND ADMIN LAWS

TRAINING / AWARENESS

HARDWARE / OPERATING SYSTEM

E-Government Enablers (continued)

NETWORK INFRASTRUCTURE


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What has been achieved … citizens” Conference

Hard Infrastructure

Telecommunications Modern cabling infrastructure throughout country

Voice and ISDN services in place

Phase I of OGERO national MAN infrastructure being tested; Phase II and III already scoped

Cellular operators ready to offer GPRS

Government approved plans for privatizing MPT to create Liban Telecom

Computer Networks Most ministries and agencies have a Local Area Network in place using latest standards and protocols

Hundreds of servers (200+ from OMSAR projects) and Thousands of computers and peripherals have been deployed (3000+ PCs from OMSAR alone).


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What has been achieved … citizens” Conference

Hard Infrastructure

System Applications A number of vertical applications have been deployed (MoF tax system, NAJM customs system. Cadastre land registration system, Port of Beirut DMS, National Archives indexing and optical storage system, Legal Decisions DMS, .. etc.)

NAJM 2 customs system expansion to cover all ports of entry (5 locations); Port tracker system application to address cargo manifest for port of Beirut.

Other vertical applications under development include COOP medical benefits and compensation system, NSSF systems, Commercial Registration system, and Insurance Control Commission system.

Some horizontal (cross agency) applications have been developed (Information offices, Budget System, ..etc.). Others in the works include HR database for the civil service, personnel and financial systems for agencies, ..etc.

Multitude of General Security applications developed


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What has been achieved … citizens” Conference

Policies and Procedures

Institutionalizing needed Removal of outdated technical controls and updating reforms commercial code system

Work on simplification of all government procedures

Modernization of national tax system

Work on new organizational structure of a number of ministries and autonomous agencies

New public sector tendering law drafted along with implementation decrees

ICT laws and regulations IPR and online banking laws passed in 1999

Digital Signature law under review by special parliament committee and near enactment.

Work underway for drafting certificate authentication, privacy protection and other ICT laws


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What has been achieved … citizens” Conference

Policies and Procedures

ICT Policy and Standards Policy and strategy document prepared in 1999

Ministerial ICT committee appointed by Prime Minister in early 2001 to handle national ICT matters with private-public sector partnerships

Standards guidelines for ICT projects in the public sector under preparation

Work underway to produce a national ICT business plan in addition to an e-government strategy document

Soft Infrastructure

Human resources Good number of civil servants trained on ICT products (OMSAR has trained in access of 2500)

A sizeable number of civil servants have been trained on administration of ICT solutions (some 150+ through OMSAR projects)


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What has been achieved … citizens” Conference

Soft Infrastructure

Human resources Assessments of ICT staff requirements for a number of ministries and agencies have been made.

Draft of new ICT cadre and salary scale for government at large currently under review.

Capacity building plans With the support of the local industry continuous or in- service training plans are being achieved.

ICT events are also being attended on a constant basis by key government staff to stay current with global ICT developments.

The new Institute for Public Administration to play a key role in in-service capacity building.

An E-Society ICT awareness campaigns by the government are being prepared as well as Multi-purpose community telecenters.

Private sector ICT awareness through radio and TV talk shows and organizing successful conference and exhibitions such as Termium.


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The road ahead … citizens” Conference

  • Current ICT achievements are mainly the result of grants and loans from international funding organizations (IFOs) i.e. fixed programs with pre-defined project components. Some government funds provided in-kind. A number of ICT projects fully funded by government.

  • A “situation” map on all e-government related achievements in the government is being formulated (The National Government Map)

  • All government services forms and their procedures involving ministries and agencies (1600) have been consolidated and documented – the foundations of the ‘digital nervous system’ for the Lebanese E-government. A ‘One-stop-shop’ point of information portal for these forms and procedures has been developed – informs.gov.lb.

  • With 2 & 3, a Government of Lebanon E-government Strategy and implementation plan is being formulated to be presented to senior officials as well as to IFOs to secure new funds to complete the implementation. Strategy and plan to cover local, national and international e-government requirements.


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The road ahead … citizens” Conference

  • Initial implementation focus will be on revenue generating / cost reducing applications such as bill collections, tourism services and e-procurement applications. Percentage of increased revenues should be earmarked for an e-government fund.

  • Cooperation with and technology transfer from international ICT conglomerates and consulting firms will be key throughout the implementation process.

  • Work is to continue on gradually building the optimal ICT cadre in the government to be able to handle ICT usage and administration requirements.

  • The general public, academia and business community will be involved in the e-government implementation plan so as to reach an E-society status in a timely manner. Expertise from Lebanese expatriates will also be solicited.

  • Sharing knowledge and expertise with regional countries will also be key.


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Front citizens” Conference

Office

Citizen-Oriented Projects

2002+

Back

Office

Beneficiary-Oriented Projects

1998-04

Donor-Guided Projects

1994-00

Base

Evolution of Lebanese E-Government Projects


The lebanese e government strategy l.jpg
The Lebanese E-Government Strategy citizens” Conference

  • Strategic Objectives:

  • Dissemination of all public sector information that a citizen is entitled to through various communication channels – the Internet, via hotlines, through government service centers, etc.

  • Fulfillment of all public sector services for citizens online through any government office or through the Internet regardless of the geographical location of this office or the residence of the citizen.

  • Reduction to a minimum the information and supporting documents required of a citizen to fill out a public sector formality. No re-entry of the same information is to be required.

  • Provision of a single point of notification for a citizen to use in informing the government of any change in personal or business information.

  • Realization of all government procurement processes online based on a harmonized commercial coding schema to become a lead example for electronic commerce on the national level.

  • Attainment of all intra-government information exchanges and communiqués online.


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The Lebanese E-Government Strategy citizens” Conference

  • Key Elements:

  • Capacity building and training for civil servants and society at large to utilize and benefit from e-government offerings.

  • Unification of data sources interconnected over a secure national and global state-of-the-art communications infrastructure.

  • Setting standards for e-government applications covering effective information dissemination and online services to the citizens as well as internal government applications for the civil servants.

  • Realization of a modern and durable e-government operations and management structure on a national and international basis.

  • Enacting and institutionalizing an effective legal and regulatory framework in support of all e-government applications.


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The Lebanese E-Government Strategy citizens” Conference

  • Work in Progress:

  • Preparation of a high level plan with estimated costs for E-Government roll-out over a period of 5 to 7 years.

  • Formalization of a criteria for success based on associated risks for each planned E-Government project implementation.

  • Identification and discussions with potential partners and funding sources for the fulfillment of the Lebanese E-Government program.

  • Collaborative discussions with the national private sector, academia and NGOs to constantly enhance the E-Government program.


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Email / Web citizens” Conference

Presence

Online Processing

Electronic Communities

- Real-time filing

- Transfer of files

- One-stop-shops / Portals

- Live transactions

- Access to info

- E-procurement / Mktplaces

- Q&A and chat

- Pull / Push tech

- E-Commerce

- Workflow-enabled

- Sending inquiries

- HRMS, Financial Services

- Specialized DSS

- Announcements

- Intra-government DSS

One Way

Communication

Two Way

Communication

Multi-directional

Communication

Ministry, Agency or

Embassy specific

Government-wide

Implementation roll-out scenarios

Situation I

Situation II

Situation III


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Thank You! citizens” Conference


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Multi-purpose citizens” Conference Community TelecenterFloor Plan


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Multi-purpose citizens” Conference Community Telecenter3D Perspective


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SPECIAL PURPOSE citizens” Conference

AGENCIES

The Higher

Council of

Central

Commission

Development

Bank

for

and

Central Fund of

Relief

Reconstruction

the Displaced

Agency for the

People

Organization of

National Council

South-West

National

for Scientific

Suburb of Beirut

Archiving

Research

City

Council of the

Public Agency

Agency

(Elissar)

South

for

Encouraging

PUBLIC

MUNICIPALITIES

Investment

AGENCIES

CIVIL SERVICE

MINISTRIES

Large

Ministry

Ministry of Foreign

Municipalities

Water

of

Ministry of Economy

Affairs and

Controlled by the

Authorities

Justice

Lebanese

and Trade

Immigrants

Court of Audit

University

Ministry of

Beirut

Information

Ministry of

Ministry of

Ministry of

Ministry of

Finance +

Tourism

National

Displaced

Agricultural

National Lottery

Defense

Scientific

Ministry of

CENTRAL

Research Authority

Interior

Small

BODIES

and

Ministry of

Municipalities

Municipalities

Social Affairs

Public

Presidency

Hospitals

The

of the

Ministry of

Management

Presidency of

Parliament

Republic

Public Works

Council for

Agency

Ministry of

the Council of

and

Execution of

Public Health

Ministers

Transportation

Major Projects

Civil

for the City of

National

Central

National

Central

Service

Beirut

Employmen

Inspection

Institute for

Disciplinary

Board

Ministry

Of National

Defense

Ministry

Court of

t Agency

Commission

Ministry of

Bank Deposit

Board

of Labor

Accounts

Environment

Insurance

Ministry of

Regie

National

OMSAR

Constitutional

Agricultrure

Administra

Railways and

Music

Ministry of

Religious

Assembly

tion

Public

Institute

Telecommunications

Judiciary

Transportation

Authority

Ministry of Youth

and Sports

Ministry of

Internal Fund

Executive

Ministry of

Energy and

for Technical

Council

Industry

and Vocational

Water

for Major

Ministry of National

Education

Projects

OGERO

and

Higher Education

Ministry of

Culture

National

Exhibition of

Social

Agency for the

President

Security

Establishment

Rachid

Fund

Sports City

and

Karame

Agency

Public

Management of

Port of

Agency of

Industrial Zones

Beirut

Housing

Cooperative of

Government

Oil Refineries

Employees

at Tripoli and

Central Fund

Zahrani

for Social

Affairs

The NationalGovernmentMap


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The Internet… citizens” Conference

www.informs.gov.lb

The Hotline…

1700



Slide23 l.jpg

Data Center citizens” Conference

Data Center

Digital Nerve System

Information Flow between Ministries and Agencies


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National ID Smart Cards citizens” Conference

Digital Nerve System

Data Centers

Data

Center

Data

Center

Data

Center

Principle Pillars of the Lebanese e-government…


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Data citizens” Conference

Center

E-government Databases (G-to-C,

G-to-B, and G-to-G applications


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National Smart Card with PKI and/or Biometrics citizens” Conference

  • Principle application:National ID card with MRF containing the following information

    • Civil records

    • Medical information

    • Social security and/or insurance

    • Tax information

    • Driver’s license

    • Election card

    • Others


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