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INSERT BILL OF RIGHTS SLIDE HERE. Customer Bill of Rights. As your customer, I deserve to be treated with “ Professionalism ”. I have a right to:. Engage with a confident, knowledgeable source Explain my entire situation without interruption, while being listened to and heard

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INSERT BILL OF RIGHTS SLIDE HERE

Customer Bill of Rights

As your customer, I deserve to be treated with “Professionalism”. I have a right to:

  • Engage with a confident, knowledgeable source

  • Explain my entire situation without interruption, while being listened to and heard

  • Receive genuine, empathetic treatment

  • Be given individualized personal care

  • Experience courteous, respectful, quality service

  • Experience minimal delays

  • Clear and ongoing communication of what to expect

  • Feel appreciated

As your customer, I deserve a representative that will take “Ownership” of my eXperience by:

  • Determining the correct resolution

  • Accurately redirecting if necessary

  • Providing your name and reassuring assistance and accountability

  • Understanding my prior experiences

  • Respecting me and my property

  • Following through as promised

As your customer, I deserve a fair “Resolution” process. I have a right to:

  • State my expectations

  • Speak to an empowered representative who appreciates my value as a customer

  • Hear an explanation of how the decision was reached and summarization of next steps

  • Appeal the resolution

  • Receive a timely resolution that strives to accommodate my needs


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