HP OpenView eCare
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HP OpenView eCare is a fast - PowerPoint PPT Presentation


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HP OpenView eCare is a fast, efficient way to access always-on, interactive technical support tools needed to manage your business and ensure uptime. Information and tools used by HP OpenView support experts are now available to you, to support multi-platform, OpenView environments.

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HP OpenView eCare is a fast, efficient way to access always-on, interactive technical support tools needed to manage your business and ensure uptime. Information and tools used by HP OpenView support experts are now available to you, to support multi-platform, OpenView environments.

Please mouse click to continue with the tour of HP OpenView eCare.

OpenView eCare

www.openview.hp.com/services


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Menu

Menu

please choose one of the following areas

1. Main Page: support.openview.hp.com

2. Troubleshooting

3. Support Offerings

4. Stay Connected

5. Problem Reporting

6. HP NetAction Product

7. Using Products

8. Training

Exit


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Main Page

HP OpenView eCareconsists of eight main support and resource functions.

1. Troubleshooting

4. Problem Reporting

  • Available 24 hours a day, seven days a week.

  • Submit & track support calls.

5. Using

Products

2. Support Offerings

  • Software Update Manager

  • Auto Pass Passwording

  • Manage your support contract.

3. Stay

Connected

6. Training

7. Developer Support Programs

  • Register for email

  • notification of fixes.

  • Learn from the on-line

  • OpenView community.

8. NetAction

Products

  • Bluestone

  • Opencall

  • And others

Click mouse to continue

Back to the menu


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Troubleshooting

We have an enhanced Knowledge Base to help you Self-Solve.

You can search

by Key Words

  • Knowledge Resources Includes:

  • Application Notes

  • Engineering Notes

  • Product Manuals

  • White Papers

  • FAQ’s

  • Known Problems

  • Patch Documentation

Click mouse to continue

Back to the menu


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Troubleshooting

Document ID Lookup on our Knowledge Base can help you find your answers.

You can search

by Document ID

  • Documents include:

  • Engineering Notes

  • Patches

  • Known Problems

Click mouse to continue

Back to the menu


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Support Offerings

You can choose the appropriateLevel of Support for your Service Contract.

Customer

Care

Extended

Customer Care Standard

Customer Care Advantage

Customer

Care

Premier

Partner Care

Extended

Click mouse to continue

Back to the menu


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Support Offerings

Developer Support Programs

Different Types of

Developer Programs

to meet your needs.

Here is an example

of one type of program for NNM, ITO, and ECS.

Back to the menu

Click mouse to continue


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Partner Care

Partner Care Program

Find out more about our Partner Care Programs to meet your needs

Click mouse to continue

Back to the menu


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Stay Connected

Discussion Forum

Browse other Categories

Discuss OpenView with other OpenView users!

Choose other

ITRC Links

  • The ITRC is home to information on HP-UX and HP Hardware.

See participants messages by subject, category, or author.

Click mouse to continue

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Stay Connected

Email Registrations

  • For personalized notifications of:

  • Proactive patches

  • Known problems

Click mouse to continue

Back to the menu


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Stay Connected

OpenView Forum International

www.ovforum.org

(external link)

Network with

others in the

OpenView Community

Click mouse to continue

Back to the menu


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Stay Connected

Remote Support Sessions

Learn about how remote support sessions could help resolve your incident.

Click mouse to continue

Back to the menu


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Problem Reporting

Submit a support call electronically through the HP IT Resource Center.

HP OpenView eCare will take you to the login/register screen.

Click mouse to continue

Back to the menu


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Problem Reporting

Track a previously submitted

Support Call

After entering your login and password (see previous slide), you will be taken to the Software Call Manager Main window to enter the Case ID here.

Click mouse to continue

Back to the menu


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Problem Reporting

Product Support Telephone Numbers

Here you can see the technical product support telephone numbers worldwide.

Additional country numbers on website.

Click mouse to continue

Back to the menu


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HP NetAction Support

NetAction Software Support

Opencall

All your NetAction Product Needs.

Blue Stone

Many others…

Process

Manager

Click mouse to continue

Back to the menu


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Using Products

HP OpenView Manuals

You can browse through

manuals electronically for your OpenView Products.

Just choose the Product and Version Number.

Click mouse to continue

Back to the menu


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Using Products

Licenses and Passwords

Generate permanent passwords for new products.

Move existing licenses and migrate licenses to new products.

Obtain information for evaluation passwords.

Click mouse to continue

Back to the menu


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Using Products

Software Updates

Use SUM to request or download software updates.

Click mouse to continue

Back to the menu


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Using Products

HP OpenView Software Patches

  • Obtain the latest patches for your OpenView product.

  • You can select by:

  • Product

  • Keywords

  • Patch Name

Click mouse to continue

Back to the menu


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Using Products

HP OpenView Online Demos

See how these OpenView products can provide solutions for your business.

Click mouse to continue

Back to the menu


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Using Products

Manage yourSupport Contract

Access HP‘s

Support Contract Assistant

Requestcontract assistance

(form site)

Click mouse to continue

Back to the menu


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Using Products

Find out about Product Obsolescence

This area describes the HP OpenView product obsolescence policy, including the product support life cyle.

Click mouse to continue

Back to the menu


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Using Products

Process Documentation

Have questions about entitlement, or software updates?

In this area, find answers to those questions and more.

Click mouse to continue

Back to the menu


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Training

HP OpenView Training

View classes and schedules for training at the HP OpenView University.

Find out more information on the HP OpenView Consultant Certification Program.

Click mouse to continue

Back to the menu


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Training

HP Education Services

View classes and schedules for OpenView Products through the HP Education Services.

Back to the menu

Click mouse to continue


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OpenView eCare

www.openview.hp.com/services

Thank you for your attention and interest in this eCare Tour. We hope you enjoy using the HP OpenView eCare website for your OpenView support needs. Click on the above url to go to the eCare Website.

Back to the menu

End the tour with mouse click


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