Leadership Series 2007, #2. The University of Kansas Medical Center 3901 Rainbow Boulevard Kansas City, KS . February 2, 2007. Conflict and Negotiating: When the Table is Uneven. Phyllis Beck Kritek, RN, PhD, FAAN Conflict Engagement Specialist Consultant, Trainer, Facilitator, Coach
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The University of KansasMedical Center3901 Rainbow BoulevardKansas City, KS
February 2, 2007
is not the filling
of a bucket but the lighting
of a fire”Yeats
of a different kind of fire …
….a creative decision-making process
initiated to address conflict which involves inclusiveness, timing, sharing, active listening, rules, principles, fairness, reframing,
creative option generation…
An uneven table
to constructive work
and what’s the “ol’ buddy” act about?
Basic Virtue of CARE
Basic Virtue of WISDOM
“Beyond the clamor of clashing ideologies and the preening and jostling of sovereign tribes, a safer and more responsible world is waiting to be created.”Norman Cousins
A brief guided tour of today’s
Health Care System Challenges
Rob Robson and Ginny Morrison
Embracing creative new conflict management options…the “other” ADR
Conflict, unresolved, leads to
Poor work environments
Employee dissatisfaction and resignations
Failures in leadership
Wasted resources and poor cost containment
Authentic collaboration and constructive communication have become moral imperatives, the refusal to take action is now viewed as a form of negligence and harm.Negotiation competency has become an essential skill.
Hope springs eternal… become moral imperatives, the refusal to take action is now viewed as a form of negligence and harm.
How we like become moral imperatives, the refusal to take action is now viewed as a form of negligence and harm.
From POWER: authority and competition become moral imperatives, the refusal to take action is now viewed as a form of negligence and harm.
To RIGHTS: entitlement and adjudication
To INTERESTS: needs/desires/hopes of all involved parties
And RELATIONSHIPS: inclusive, fair, respectful and transparent
Legislation and policy
CollaborationSteps in the Shiftin Consciousness
We are going to use some kind of conflict management anyway…
Why not one that works?
“Imagination is negotiationmore importantthan knowledge.”Albert Einstein