1 / 15

Salesforce Support Services | Etisbew

Etisbew implementations using Salesforce.com technology is aimed to grow through the path of innovation that is flexible and dynamic across Sales, Service and marketing clouds.

Download Presentation

Salesforce Support Services | Etisbew

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. SALESFORCE PRACTICE Presentation

  2. ETG - Overview © 2016 @ ETG Inc. All rights reserved.

  3. Salesforce Practice Overview Sales/ Service Cloud Custom Development SFDC Migration Integration • Successful track record in planning and delivering complex Salesforce.com projects, involving multiple countries, multicurrency and multi lingual scenarios. • Implemented several projects on Sales, Marketing and Service cloud involving Implementation, Custom development and integration with on premise / other legacy systems and third party tools. • Strong domain expertise across different verticals enabling us to provide advisory services for customers looking to leverage the cloud and Salesforce.com for their specific business objectives. • Delivering across the entire salesforce.com lifecycle, including strategy, planning, development, deployment, support and maintenance using a value/cost engagement model. • Applying reusable methods, accelerators and other proprietary assets to accelerate Salesforce implementations and mitigate delivery risk. Domain Consulting Testing Support Mobile Implementations Analytics © 2016 @ ETG Inc. All rights reserved.

  4. Domain Advisory Services • Extensive team of Domain experts to understand varied business needs across verticals and advise the right solution fit using the Salesforce platform. • Perform proper need investigation by working with the customer stake holders and coming up with the right business blue print (BBP). • Augmented by a team of experienced Salesforce consultants, developers and administrators including Cloud, Mobile and Social technology expertise to deliver the right solution on time and within budget . Communications Education Banking & Government Healthcare & Manufacturing Media Nonprofits Real Estate Retail Life Sciences Finance Implementation Consulting Integration & development Support © 2016 @ ETG Inc. All rights reserved.

  5. Sales / Marketing / Service Cloud Offerings • Offerings in Marketing Cloud • Enabling Businesses to have deeper and Agile interactions with their customers leveraging social media. • Provide complete set of services across social media for Brand Management, customer support and Market research. • Offer enterprises to engage and build strong relationship with their customers, further increase their sales. • Offerings in Service Cloud • Empowers enterprises to transform their Customer Service • Integrate all its customers with social media • Our offerings include Implementation, Onboarding, Integration and customization. • Offerings in Sales Cloud • Unique visibility into the sales process for Enterprises. • Define key sales objectives, Build Workflows, support reports in order to provide the maximum visibility of the data. • Effectively manage people and process. • Our offerings include Implementation, Onboarding and customization. © 2016 @ ETG Inc. All rights reserved.

  6. Custom Development Services • Extensive experience in Salesforce app development, ensuring quick turn around time and help our clients with cost reduction. • Usage of Agile software development methodology in order to give our clients a quick turnaround time for product delivery.  • Team of Certified Salesforce Solution Architects and Consultants to develop applications at Enterprise level. • Development services include UI development, Apex programming, Testing and App Support • Help clients deploy their applications within their Salesforce.com ORGs or on App exchange.  © 2016 @ ETG Inc. All rights reserved.

  7. Salesforce Integration Services • Our Integration services include: • Salesforce integration Design. • Custom Integration services using Restful APIs and also with various other third party tools. • Expertise in integrating Salesforce applications to other enterprise applications such as ERP and custom applications. • Expertise in fixing the compatibility issues of cloud services with your systems and ensure that real time data is available across all segments. © 2016 @ ETG Inc. All rights reserved.

  8. Migration Of Legacy / Other CRM Systems to SFDC LEGACY / OTHER CRM SYSTEMs + MIGRATION Customer Data Business Logic & Functions + Customer Data Business Logic & Functions Legacy CRM Systems • We follow a structured process to migrate your existing legacy / other CRM data into Salesforce • Understand your existing CRM data structure and use the fastest ETL methods available to successfully migrate data to Salesforce cutting down the number of API calls and time for migration. • Using the Data loader tool provided by SFDC for straight forward data uploads by mapping CSV or Excel data to SFDC Object Schema. • Leveraging Off the shelf ETL tools like Talend, Informatica, Jitterbit Connect etc. to migrate data in complex data migration scenarios. © 2016 @ ETG Inc. All rights reserved.

  9. Salesforce Mobility Practice Communications Education Financial Government Healthcare & Manufacturing Media Nonprofits Professional Real Estate Retail Life Sciences Services Services D O M A I N S Sales Analytics App S O L U T I O N S Games App Travel App Mortgage calculator app Movie streaming Apps Finance calculator App Restaurant App Patient Assist App © 2016 @ ETG Inc. All rights reserved.

  10. Data Analytics Cloud • Our Data Analytics cloud services answers to any question ranging from multiple business apps, databases, big data and Multiple data sources. • Our specialized Salesforce services enables any organization with Data Analytics app up and running in days with no infrastructure build out, spend or delays • Our Analytics cloud solutions are perfectly Scalable that can handle billions of data points of any data types, in a single easy, responsive view. • We implement Salesforce platform with native approach for easy deployment & management of users, apps & security. • Our implementation expertise of Self Service modules enables Intuitive graphical exploration of billions of data points. Scale & Security Search Dynamic UI Monitoring Exploration Dashboard Builder © 2016 @ ETG Inc. All rights reserved.

  11. Salesforce Testing Services High Level Scenarios Detailed Scenarios Test Creation Test Execution Final Validation Sign-off We deploy a highly process oriented and detailed approach in testing Salesforce based applications. With the help of a team comprising of experienced testing professionals, Salesforce Certified Administrators and developers we provide full range of testing services that includes: • Analyze the story (PO, DEV) • Scenarios Creation • Scenarios Validation (PO) • Study of story’s details (DEV) • Test Cases Creation • Functional Tests Creation • GUI Tests Creation • Add to Build • Unit Tests Verification • GUI Tests Execution • Functional Tests Execution • Regression Testing • Exploratory Testing • Security Testing • Performance Testing • UAT Testing (PO) © 2016 @ ETG Inc. All rights reserved.

  12. Salesforce Support Services • Proactive Monitoring • Proactively monitor Salesforce implementation, identify areas of improvement, recommend courses of action, develop best practices, and create an improvement plan • Persistent Administration • Ongoing administration and maintenance services comprising of user management, security management, standard and custom object maintenance, data management, and package maintenance • Ongoing Maintenance • Provide on-going maintenance and support for applications by working on enhancements, change requests etc. • Comprehensive Training • Comprehensive training and help desk support services to ensure high end-user adoption © 2016 @ ETG Inc. All rights reserved.

  13. Salesforce Resource Spectrum ETG’s Pyramid © 2016 @ ETG Inc. All rights reserved.

  14. 2017 Roadmap DF 2016 DF 2017 TAF – Salesforce © 2016 @ ETG Inc. All rights reserved.

  15. Thank You!

More Related