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Salesforce Support Services | Etisbew PowerPoint PPT Presentation

Etisbew implementations using technology is aimed to grow through the path of innovation that is flexible and dynamic across Sales, Service and marketing clouds.

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Salesforce Support Services | Etisbew

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ETG - Overview

© 2016 @ ETG Inc. All rights reserved.

Salesforce Practice Overview

Sales/ Service


Custom Development

SFDC Migration


  • Successful track record in planning and delivering complex projects, involving multiple countries, multicurrency and multi lingual scenarios.

  • Implemented several projects on Sales, Marketing and Service cloud involving Implementation, Custom development and integration with on premise / other legacy systems and third party tools.

  • Strong domain expertise across different verticals enabling us to provide advisory services for customers looking to leverage the cloud and for their specific business objectives.

  • Delivering across the entire lifecycle, including strategy, planning, development, deployment, support and maintenance using a value/cost engagement model.

  • Applying reusable methods, accelerators and other proprietary assets to accelerate Salesforce implementations and mitigate delivery risk.








© 2016 @ ETG Inc. All rights reserved.

Domain Advisory Services

  • Extensive team of Domain experts to understand varied business needs across verticals and advise the right solution fit using the Salesforce platform.

  • Perform proper need investigation by working with the customer stake holders and coming up with the right business blue print (BBP).

  • Augmented by a team of experienced Salesforce consultants, developers and administrators including Cloud, Mobile and Social technology expertise to deliver the right solution on time and within budget .

Communications Education Banking & Government Healthcare & Manufacturing Media Nonprofits Real Estate Retail

Life Sciences




Integration & development


© 2016 @ ETG Inc. All rights reserved.

Sales / Marketing / Service Cloud Offerings

  • Offerings in Marketing Cloud

  • Enabling Businesses to have deeper and Agile interactions with their customers leveraging social media.

  • Provide complete set of services across social media for Brand Management, customer support and Market research.

  • Offer enterprises to engage and build strong relationship with their customers, further increase their sales.

  • Offerings in Service Cloud

  • Empowers enterprises to transform their Customer Service

  • Integrate all its customers with social media

  • Our offerings include Implementation, Onboarding, Integration and customization.

  • Offerings in Sales Cloud

  • Unique visibility into the sales process for Enterprises.

  • Define key sales objectives, Build Workflows, support reports in order to provide the maximum visibility of the data.

  • Effectively manage people and process.

  • Our offerings include Implementation, Onboarding and customization.

© 2016 @ ETG Inc. All rights reserved.

Custom Development Services

  • Extensive experience in Salesforce app development, ensuring quick turn around time and help our clients with cost reduction.

  • Usage of Agile software development methodology in order to give our clients a quick turnaround time for product delivery. 

  • Team of Certified Salesforce Solution Architects and Consultants to develop applications at Enterprise level.

  • Development services include UI development, Apex programming, Testing and App Support

  • Help clients deploy their applications within their ORGs or on App exchange. 

© 2016 @ ETG Inc. All rights reserved.

Salesforce Integration Services

  • Our Integration services include:

  • Salesforce integration Design.

  • Custom Integration services using Restful APIs and also with various other third party tools.

  • Expertise in integrating Salesforce applications to other enterprise applications such as ERP and custom applications.

  • Expertise in fixing the compatibility issues of cloud services with your systems and ensure that real time data is available across all segments.

© 2016 @ ETG Inc. All rights reserved.

Migration Of Legacy / Other CRM Systems to SFDC






Business Logic & Functions




Business Logic & Functions

Legacy CRM


  • We follow a structured process to migrate your existing legacy / other CRM data into Salesforce

  • Understand your existing CRM data structure and use the fastest ETL methods available to successfully migrate data to Salesforce cutting down the number of API calls and time for migration.

  • Using the Data loader tool provided by SFDC for straight forward data uploads by mapping CSV or Excel data to SFDC Object Schema.

  • Leveraging Off the shelf ETL tools like Talend, Informatica, Jitterbit Connect etc. to migrate data in complex data migration scenarios.

© 2016 @ ETG Inc. All rights reserved.

Salesforce Mobility Practice

Communications Education Financial Government Healthcare & Manufacturing Media Nonprofits Professional Real Estate Retail

Life Sciences




Sales Analytics App


Games App

Travel App

Mortgage calculator


Movie streaming


Finance calculator


Restaurant App

Patient Assist App

© 2016 @ ETG Inc. All rights reserved.

Data Analytics Cloud

  • Our Data Analytics cloud services answers to any question ranging from multiple business apps, databases, big data and Multiple data sources.

  • Our specialized Salesforce services enables any organization with Data Analytics app up and running in days with no infrastructure build out, spend or delays

  • Our Analytics cloud solutions are perfectly Scalable that can handle billions of data points of any data types, in a single easy, responsive view.

  • We implement Salesforce platform with native approach for easy deployment & management of users, apps & security.

  • Our implementation expertise of Self Service modules enables Intuitive graphical exploration of billions of data points.

Scale & Security


Dynamic UI



Dashboard Builder

© 2016 @ ETG Inc. All rights reserved.

Salesforce Testing Services

High Level Scenarios

Detailed Scenarios

Test Creation

Test Execution

Final Validation Sign-off

We deploy a highly process oriented and detailed approach in testing Salesforce based applications. With the help of a team comprising of experienced testing professionals, Salesforce Certified Administrators and developers we provide full range of testing services that includes:

  • Analyze the story (PO, DEV)

  • Scenarios Creation

  • Scenarios Validation (PO)

  • Study of story’s details (DEV)

  • Test Cases Creation

  • Functional Tests Creation

  • GUI Tests Creation

  • Add to Build

  • Unit Tests Verification

  • GUI Tests Execution

  • Functional Tests Execution

  • Regression Testing

  • Exploratory Testing

  • Security Testing

  • Performance Testing

  • UAT Testing (PO)

© 2016 @ ETG Inc. All rights reserved.

Salesforce Support Services

  • Proactive Monitoring

  • Proactively monitor Salesforce implementation, identify areas of improvement, recommend courses of action, develop best practices, and create an improvement plan

  • Persistent Administration

  • Ongoing administration and maintenance services comprising of user management, security management, standard and custom object maintenance, data management, and package maintenance

  • Ongoing Maintenance

  • Provide on-going maintenance and support for applications by working on enhancements, change requests etc.

  • Comprehensive Training

  • Comprehensive training and help desk support services to ensure high end-user adoption

© 2016 @ ETG Inc. All rights reserved.

Salesforce Resource Spectrum

ETG’s Pyramid

© 2016 @ ETG Inc. All rights reserved.

2017 Roadmap





TAF – Salesforce

© 2016 @ ETG Inc. All rights reserved.

Thank You!

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