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Graduate Student ComputerMaintenance

Laptop Maintenance Presentation

Presenter

Sol Kamerman

Sr. Client Systems Administrator


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Topics of discussion

  • About ITSC

  • Care and Feeding

  • Accessing Babson resources


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About ITSC

  • IT Service Center: Horn Computer Center Room 220

  • Contact Information

    • Email: [email protected]

    • Phone: 781-239-help (4357)

    • Hours of Operation

      • Walk-in Support / Phone Support

        • Monday – Thursday 7:30am – 9:30pm

        • Friday – 7:30am – 6:00pm

        • Saturday – Noon – 4:00pm

        • Sunday – Noon – 8:00pm

  • Graduate Support

    • Participation in the Lenovo T60 program

      • www.lenovo.com/shop/deals/mba

      • Special bundle pricing

      • Increased software and hardware support

        * Lenovo Self-Maintainer

    • Non Participation in program (HP/Compaq, Dell, Sony, etc.)

      • Limited software and hardware support

      • Supported

        • Email, Office 2003, Babson supported applications

      • Limited Support

        • Hardware, Operating system, Non-Babson applications


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Care and feeding

Backing up

Firewalls

Windows updates

Virus Protection

Malware (Spyware and Adware)


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Backing up your data

What to backup?

My Documents, Favorites, Desktop

Applications cannot be backed up and must be reinstalled

Backup tools

Thumb drive (USB key) - $50 - $100

CDRW – 50 pack CD’s $10 - $15

External USB hard drive - $100 - $150

Share drive or network drive


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Windows Updates

Why do I need to run Windows Updates?

Fixes vulnerabilities

Keeps systems secure

How do you update your computer?

http://windowsupdate.microsoft.com/

When do you need to update?

Once a month

When you hear about a critical update in the news

Risks

Could crash your system

Could cause applications to stop working


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Viruses and Malware

What are Viruses and Malware?

A program or piece of code that is loaded onto your computer without your knowledge and runs against your wishes.

How does my system become infected?

Unknown email senders

Malicious websites

P2P software

How to prevent from becoming infected

Install virus software

Symantec, McAfee, etc.

Install malware removal software

Spybot, Ad-Aware, etc.

Check expiration of pre-installed virus software


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Accessing Babson Resources

Babson Websites

Babson Network

Applications

Printing

Vista / Office 2007


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Babson Websites

  • ITSC webpage

    • http://www.babson.edu/it

    • Landing site for everything IT related @ Babson

      • Software Downloads

      • Email configuration

      • Printing configuration

      • Purchasing

  • Portal

    • http://portal.babson.edu

    • It’s a one stop shop

      • “My Drives”

        • Upload files to your personal folder

      • Quick links to Babson websites (Blackboard, Library, Registrar)

        • Hands on demo of Blackboard during orientation

      • Email and Calendar Portal

      • RSS Feeds (CNN, U.S. News, ESPN)


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Babson Network

Wired Connections

Fastest / Most secure connection

Port locations

Classrooms, Group Study Rooms, BCAP

Wireless

Babson Secured – preferred method

SSID “babson”

requires configuration - www.babson.edu/it

Open Wireless

SSID “OpenWireless”

Printing, network shares are unavailable


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Applications

  • Downloadable

    • Office 2003

    • Decision Tools

    • Minitab

    • ESET Anti-Virus (Coming Soon)

  • E-Academy

    • SPSS

    • Visual Studio. NET

    • Office 2003

    • FrontPage

  • Virtual Lab

    • http://virtuallab.babson.edu

    • Adobe Photoshop, Elements, Illustrator

    • Macromedia FusionMx


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Printing

  • Pharos Printing System

    • Two types of printers

      • Spooled Printers (Large Document Printers)

        • Release Stations

        • Security and privacy

        • 24 hour retention

      • Direct (Small HP printers)

        • Prints immediately

    • Does not work off-campus

  • What you need to print at Babson

    • http://www.babson.edu/it “Printing” link

    • Firewalls - Symantec, McAfee, Zone Alarm

      • You must accept all conditions to use the printing software


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Windows Vista / Office 2007

Windows Vista

Limitations / Workarounds

Pharos Printing

USB key or Email

public kiosk / lab computer

Outlook Web Access

Firefox

Support

Very limited

Office 2007

Coming soon!


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Links

  • Babson

    • IT Website: www.babson.edu/it

    • Portal: portal.babson.edu

    • Virtual Lab: virtuallab.babson.edu

  • Spyware / Adware

    • www.lavasoft.com

    • www.safer-networking.org/en/index.html

  • Windows Updates

    • http://windowsupdate.microsoft.com/

  • Vendors

    • Lenovo - http://www.lenovo.com/support/us phone: 800-565-3344

    • Compaq/HP - http://www.hp.com/country/us/en/support.html phone: 800-474-6836

    • Dell - http://support.dell.com phone: 1-800-624-9896

    • Sony - http://esupport.sony.com/ phone: 888-476-6972



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