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John Hawthorne Senior Loss Prevention Manager - Distribution Publix Super Markets, Inc. . Michael Draper , CFI Investigations Senior Manager - Western US J.C. Penney Company, Inc. .

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slide1

John Hawthorne

Senior Loss Prevention Manager - Distribution

Publix Super Markets, Inc.

Michael Draper , CFI

Investigations Senior Manager - Western US

J.C. Penney Company, Inc.

nate hartle moderator senior group manager investigations assets protection target corporation
Nate HartleModeratorSenior Group Manager, Investigations, Assets ProtectionTarget Corporation

As the senior group manager of investigations for assets protection, Nate Hartle is responsible for theft and fraud strategy and operations for Target. Nate has been with Target AP for 14 years and has held various leadership positions at the store, district, group and regional levels. For the past several years, Nate has focused on investigations, leading teams designed to investigate all types of theft including a significant focus on organized retail crime. Nate has a bachelor’s degree in Criminology from the University of Northern Iowa and a master’s degree in Criminal Justice from Michigan State University.

crimes against business committee
Crimes Against Business Committee

“To provide a forum for the exchange of information related to criminal risks impacting the retail industry. The committee focuses on identifying emerging criminal trends, sharing prevention and response strategies and developing best practices or materials designed to mitigate risks or support members in their efforts.”

Chairman

Nate Hartle

Asset Protections Investigation

Target Corporation

Vice Chairman

Debbie Maples, CFI

Senior Director, Loss Prevention Investigations & Corporate Security

Gap Inc.

Members

Peter Barker

Corporate Manager, Investigations

Dick\'s Sporting Goods, Inc.

Kevin Bitters

Director, Investigations

Abercrombie & Fitch, Co.

Deanna Bonachea

Organized Retail Crime Manager

Big Lots Stores, Inc.

Sue Boulton

Major Investigations Team

Meijer, Inc.

Mike Cantone

Manager, Loss Prevention Systems & Operations

Best Buy Co., Inc.

Brian Flannery

Director, Loss Prevention Investigations

Dollar General Corporation

Eddie Foley

Manager, Loss Prevention Operations

Tractor Supply Company

Andrea Guthrie

Manager, Loss Prevention Operations

Dick\'s Sporting Goods, Inc.

John Hawthorne

Senior Manager, Loss Prevention & Distribution

Publix Super Markets, Inc.

Mark Krause

Investigations Group Assets Protection Team Leader

Target Corporation

Deb Lussier

Senior Manager, Central Investigation

The Home Depot, Inc.

Mark McClain

Director, Asset Protection Investigations

Wal-Mart Stores, Inc.

Kevin Morrison

Manager, Corporate Investigations & LP Technology

Lowe\'s Companies, Inc.

Richard Schultz

Manager, Corporate Investigations, Central Investigations Team (C.I.T)

The Home Depot, Inc.

Anthony Sheppard

Manager, Organized Retail Crime Team

CVS Caremark Corporation

Mark VanBeest

Director, Investigations

J.C. Penney Company, Inc.

Gary Weisbecker

Investigations Supervisor

Walgreen Co.

If you belong to a RILA member company and are interested in participating on this committee,

please contact Liz Benson at [email protected] for more information.

michael draper cfi senior manager market investigations jcpenney
Michael Draper, CFISenior Manager, Market InvestigationsJCPenney

Mike Draper began working for JCPenney in 2007 as the market investigations manager. Prior to that, he held several positions within investigations including internal investigations specialist, supply chain investigations manager and organized retail crime investigations manager.

Mike has a bachelor’s degree in Administration of Justice from Southern Illinois University. He also holds a Master’s of Computer Information Systems with a concentration in Information Security from Boston University. He is a certified forensic interviewer and is currently pursuing his certified forensics examiner and computer forensics certification.

john hawthorne senior loss prevention manager distribution publix super markets
John HawthorneSenior Loss Prevention Manager - DistributionPublix Super Markets

John Hawthorne began his career at Publix Super Markets in 1984. As senior manager of loss prevention for distribution and manufacturing, he manages loss prevention and security for 11 distribution centers and 10 manufacturing plants, including more than 150 security/LP associates. In 2006, John was given the additional responsibility of creating and leading a program to combat organized retail crime against Publix.

He is a Gulf War veteran and holds a bachelor’s degree in Organizational Business Management.

slide6

Building Blocks of an Effective Organized Retail Crime Task Force: Staffing, Tools & Investigative Techniques

John Hawthorne

Senior Loss Prevention Manager - Distribution

Publix Super Markets, Inc.

Michael Draper, CFI

Investigations Senior Manager - Western US

J.C. Penney Company, Inc.

slide7

John Hawthorne

Senior Loss Prevention Manager - Distribution

Publix Super Markets, Inc.

if you are victims of orc
If you are victims of ORC:
  • You have assets that a lot of people want (demand)
  • Your assets will bring enough income to the bad guys that its worth their risk
  • You have weaknesses that criminals have learned to exploit
  • Your company probably can’t afford the magnitude of loss
what doesn t work
What doesn’t work
  • Reactive, single dimensional approach
    • The repetition of crimes will cause serious hemorrhaging within your organization
    • You need the big picture to understand ORC
    • You will never get ahead of the bad guys
what doesn t work10
What doesn’t work
  • Just filing a police report
    • Most ORC investigations are too big and complicated for law enforcement to understand without your help
    • Cross-jurisdictional lines
    • Many agencies can’t support the heavy demand of extra investigative time
  • Doing nothing (S.O.S.)
what will work
What will work…

Some companies are fighting back by forming specialized investigative teams that:

  • Do the groundwork necessary to justify a strong law enforcement response
  • Work closely with law enforcement to penetrate the criminal organization and take out its leadership (head of the snake)
effective orc investigative teams must have
Effective ORC investigative teams must have:
  • The right fundamentals
  • Labor resources
  • Sound methodology
  • Proper training
  • Useful technologies
fundamentals
Fundamentals
  • A good understanding of the issues
  • Support from upper management
  • Expectation of excellence across the program
labor resources
Labor resources
  • The roles
    • Analyst
    • Specialist
    • Field management
    • Corporate management
  • The right people with “big case” experience and a heart for the work
  • Start small to ensure early success
sound methodology
Sound methodology
  • Determine your definition of major crimes and establish parameters
  • Set aside and record incidents
  • Gathering and Analyzing. ORC investigations are intelligence-driven
the publix orc team
The Publix ORC team
  • Sr. Loss Prevention Manager – Dist.
  • Loss Prevention Managers – Dist.
  • Specialists
  • Analyst
  • Support from Facility Security Supervisors
training and technology
Training and technology
  • Interviewing and interrogation
  • Surveillance
  • Audit skills
  • Organization of work
  • Lots of practice using the specialized tools they will need
investigative tools
Investigative Tools
  • Surveillance Kits
  • Mobile Communications
  • Surveillance Platforms
surveillance kits
Surveillance Kits
  • Leupold 8 x 42 Binoculars
  • JVC Everio HDD Camcorder
  • Cannon Rebel XS EOS Camera, 18-55mm lens
  • Cannon 75 – 300 mm Lens
  • Magic Arm (Manfrotto)
  • Bushnell Spotting Scope
  • Night vision Binoculars D211
  • Live View PT10 GPS Tracker (web based)
surveillance platforms
Surveillance Platforms
  • Surveillance Van
  • Cargo Theft / Surveillance Trailer
surveillance van
Surveillance Van
  • Surveillance CCTV system
  • Situational Awareness CCTV System
  • Super long range camera
  • Mobile Communications
  • Infrared Flood light
  • GPS
  • Water transfer Air conditioning
  • Six Deep Cycle Batteries for silent running
surveillance trailer
Surveillance Trailer
  • 10 Covert Cameras w/ IR Illuminators
  • 48 Deep Cycle Batteries
  • Covert Microphones
  • GPS
  • High Speed Data/Video uplink
  • Shock Sensors/Door Contact
  • Mobile DVR
  • Field-ready user interface kit
slide31

Michael Draper, CFI

Investigations Senior Manager - Western US

J.C. Penney Company, Inc.

the jc penney platform
The JC Penney Platform

Capitalize on existing personnel

Stream line communication

Encourage intelligence sharing

Dedicated investigators

Focus on equipment and technology

Strong partnership with law enforcement and other retailers

grass roots campaign
Grass roots campaign

Senior leadership support

“Marketing” ORC investigations to SR. leadership

Identifying ORC behavior

Training store associates

Store visits

Gaining company wide support

capitalize on existing personnel
Capitalize on existing personnel

Loss Prevention Officers

Loss Prevention Supervisors

Sr. Loss Prevention Managers

Loss Prevention Sr. Investigative Specialists

District Loss Prevention Managers

Store Managers and Associates

lp sr investigative specialist
LP Sr. Investigative Specialist

Internal theft focus

Used systems to identify anomalies

Cross training to identify external activity

Disseminate cases to field investigators

Results

streamlining internal communications
Streamlining Internal Communications

Database for ORC incidents to be escalated to investigators

Generate alerts from case management system

Information transmitted to Investigators

One stop shop for ORC incidents

sharing intelligence externally
Sharing Intelligence externally

Investigators encourage to partner with other retailers to share intelligence

Photo alerts

Monthly Intelligence meetings

Investigations network

Email distribution lists

dedicated investigators
Dedicated investigators

Experienced staff

Highly trained

Ability to capitalize on partnerships

Primary job function is investigations

Surveillance

Serious incident response

Analytical

Developing informants

Training

technology and equipment
Technology and Equipment

GPS devices

Vehicle Surveillance kits

Portable DVR

Button camera

Mobile Radios

Laptops

Blackberrys

investigative system resources
Investigative system resources

Third party investigative databases

CLEAR

LAAORCA

CFORCE

ARAPA

LERPnet

ACT

extending the power of the team with partnerships
Extending the power of the team with partnerships

Impacting ORC using small teams

Using industry partners as a resource

Co sponsored surveillance

Joint task forces

Concurrent investigations

Using multiple retail victims to prosecute cases

slide47

Questions?

John Hawthorne

Senior Loss Prevention Manager – Distribution

Publix Super Markets, Inc.

[email protected] Draper, CFI

Investigations Senior Manager - Western US

J.C. Penney Company, Inc.

[email protected]

more information
More Information
  • This presentation will be available in RILA’s Asset Protection Resource library after today: www.rila.org/protection/resources
  • To learn more about workplace safety and the many other critical asset protection issues on the agenda for RILA’s Loss Prevention, Auditing & Safety Conference, please visit: www.rila.org/lp
slide49

THANK YOU

for joining us today!

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