John Hawthorne
Download
1 / 49

Click here to download the presentation - PowerPoint PPT Presentation


  • 692 Views
  • Updated On :

John Hawthorne Senior Loss Prevention Manager - Distribution Publix Super Markets, Inc. . Michael Draper , CFI Investigations Senior Manager - Western US J.C. Penney Company, Inc. .

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Click here to download the presentation' - Jims


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Slide1 l.jpg

John Hawthorne

Senior Loss Prevention Manager - Distribution

Publix Super Markets, Inc.

Michael Draper , CFI

Investigations Senior Manager - Western US

J.C. Penney Company, Inc.


Nate hartle moderator senior group manager investigations assets protection target corporation l.jpg
Nate HartleModeratorSenior Group Manager, Investigations, Assets ProtectionTarget Corporation

As the senior group manager of investigations for assets protection, Nate Hartle is responsible for theft and fraud strategy and operations for Target. Nate has been with Target AP for 14 years and has held various leadership positions at the store, district, group and regional levels. For the past several years, Nate has focused on investigations, leading teams designed to investigate all types of theft including a significant focus on organized retail crime. Nate has a bachelor’s degree in Criminology from the University of Northern Iowa and a master’s degree in Criminal Justice from Michigan State University.


Crimes against business committee l.jpg
Crimes Against Business Committee

“To provide a forum for the exchange of information related to criminal risks impacting the retail industry. The committee focuses on identifying emerging criminal trends, sharing prevention and response strategies and developing best practices or materials designed to mitigate risks or support members in their efforts.”

Chairman

Nate Hartle

Asset Protections Investigation

Target Corporation

Vice Chairman

Debbie Maples, CFI

Senior Director, Loss Prevention Investigations & Corporate Security

Gap Inc.

Members

Peter Barker

Corporate Manager, Investigations

Dick's Sporting Goods, Inc.

Kevin Bitters

Director, Investigations

Abercrombie & Fitch, Co.

Deanna Bonachea

Organized Retail Crime Manager

Big Lots Stores, Inc.

Sue Boulton

Major Investigations Team

Meijer, Inc.

Mike Cantone

Manager, Loss Prevention Systems & Operations

Best Buy Co., Inc.

Brian Flannery

Director, Loss Prevention Investigations

Dollar General Corporation

Eddie Foley

Manager, Loss Prevention Operations

Tractor Supply Company

Andrea Guthrie

Manager, Loss Prevention Operations

Dick's Sporting Goods, Inc.

John Hawthorne

Senior Manager, Loss Prevention & Distribution

Publix Super Markets, Inc.

Mark Krause

Investigations Group Assets Protection Team Leader

Target Corporation

Deb Lussier

Senior Manager, Central Investigation

The Home Depot, Inc.

Mark McClain

Director, Asset Protection Investigations

Wal-Mart Stores, Inc.

Kevin Morrison

Manager, Corporate Investigations & LP Technology

Lowe's Companies, Inc.

Richard Schultz

Manager, Corporate Investigations, Central Investigations Team (C.I.T)

The Home Depot, Inc.

Anthony Sheppard

Manager, Organized Retail Crime Team

CVS Caremark Corporation

Mark VanBeest

Director, Investigations

J.C. Penney Company, Inc.

Gary Weisbecker

Investigations Supervisor

Walgreen Co.

If you belong to a RILA member company and are interested in participating on this committee,

please contact Liz Benson at [email protected] for more information.


Michael draper cfi senior manager market investigations jcpenney l.jpg
Michael Draper, CFISenior Manager, Market InvestigationsJCPenney

Mike Draper began working for JCPenney in 2007 as the market investigations manager. Prior to that, he held several positions within investigations including internal investigations specialist, supply chain investigations manager and organized retail crime investigations manager.

Mike has a bachelor’s degree in Administration of Justice from Southern Illinois University. He also holds a Master’s of Computer Information Systems with a concentration in Information Security from Boston University. He is a certified forensic interviewer and is currently pursuing his certified forensics examiner and computer forensics certification.


John hawthorne senior loss prevention manager distribution publix super markets l.jpg
John HawthorneSenior Loss Prevention Manager - DistributionPublix Super Markets

John Hawthorne began his career at Publix Super Markets in 1984. As senior manager of loss prevention for distribution and manufacturing, he manages loss prevention and security for 11 distribution centers and 10 manufacturing plants, including more than 150 security/LP associates. In 2006, John was given the additional responsibility of creating and leading a program to combat organized retail crime against Publix.

He is a Gulf War veteran and holds a bachelor’s degree in Organizational Business Management.


Slide6 l.jpg

Building Blocks of an Effective Organized Retail Crime Task Force: Staffing, Tools & Investigative Techniques

John Hawthorne

Senior Loss Prevention Manager - Distribution

Publix Super Markets, Inc.

Michael Draper, CFI

Investigations Senior Manager - Western US

J.C. Penney Company, Inc.


Slide7 l.jpg

John Hawthorne Force: Staffing, Tools & Investigative Techniques

Senior Loss Prevention Manager - Distribution

Publix Super Markets, Inc.


If you are victims of orc l.jpg
If you are victims of ORC: Force: Staffing, Tools & Investigative Techniques

  • You have assets that a lot of people want (demand)

  • Your assets will bring enough income to the bad guys that its worth their risk

  • You have weaknesses that criminals have learned to exploit

  • Your company probably can’t afford the magnitude of loss


What doesn t work l.jpg
What Force: Staffing, Tools & Investigative Techniques doesn’t work

  • Reactive, single dimensional approach

    • The repetition of crimes will cause serious hemorrhaging within your organization

    • You need the big picture to understand ORC

    • You will never get ahead of the bad guys


What doesn t work10 l.jpg
What doesn’t work Force: Staffing, Tools & Investigative Techniques

  • Just filing a police report

    • Most ORC investigations are too big and complicated for law enforcement to understand without your help

    • Cross-jurisdictional lines

    • Many agencies can’t support the heavy demand of extra investigative time

  • Doing nothing (S.O.S.)


What will work l.jpg
What Force: Staffing, Tools & Investigative Techniques will work…

Some companies are fighting back by forming specialized investigative teams that:

  • Do the groundwork necessary to justify a strong law enforcement response

  • Work closely with law enforcement to penetrate the criminal organization and take out its leadership (head of the snake)


Effective orc investigative teams must have l.jpg
Effective ORC investigative teams Force: Staffing, Tools & Investigative Techniques must have:

  • The right fundamentals

  • Labor resources

  • Sound methodology

  • Proper training

  • Useful technologies


Fundamentals l.jpg
Fundamentals Force: Staffing, Tools & Investigative Techniques

  • A good understanding of the issues

  • Support from upper management

  • Expectation of excellence across the program


Labor resources l.jpg
Labor resources Force: Staffing, Tools & Investigative Techniques

  • The roles

    • Analyst

    • Specialist

    • Field management

    • Corporate management

  • The right people with “big case” experience and a heart for the work

  • Start small to ensure early success


Sound methodology l.jpg
Sound methodology Force: Staffing, Tools & Investigative Techniques

  • Determine your definition of major crimes and establish parameters

  • Set aside and record incidents

  • Gathering and Analyzing. ORC investigations are intelligence-driven


The publix orc team l.jpg
The Publix ORC team Force: Staffing, Tools & Investigative Techniques

  • Sr. Loss Prevention Manager – Dist.

  • Loss Prevention Managers – Dist.

  • Specialists

  • Analyst

  • Support from Facility Security Supervisors


Training and technology l.jpg
Training and technology Force: Staffing, Tools & Investigative Techniques

  • Interviewing and interrogation

  • Surveillance

  • Audit skills

  • Organization of work

  • Lots of practice using the specialized tools they will need


Investigative tools l.jpg
Investigative Tools Force: Staffing, Tools & Investigative Techniques

  • Surveillance Kits

  • Mobile Communications

  • Surveillance Platforms


Surveillance kits l.jpg
Surveillance Kits Force: Staffing, Tools & Investigative Techniques

  • Leupold 8 x 42 Binoculars

  • JVC Everio HDD Camcorder

  • Cannon Rebel XS EOS Camera, 18-55mm lens

  • Cannon 75 – 300 mm Lens

  • Magic Arm (Manfrotto)

  • Bushnell Spotting Scope

  • Night vision Binoculars D211

  • Live View PT10 GPS Tracker (web based)


Mobile communications xpr 6550 xpr 4550 l.jpg
Mobile Communications Force: Staffing, Tools & Investigative Techniques XPR 6550, XPR 4550


Surveillance platforms l.jpg
Surveillance Platforms Force: Staffing, Tools & Investigative Techniques

  • Surveillance Van

  • Cargo Theft / Surveillance Trailer


Surveillance van l.jpg
Surveillance Van Force: Staffing, Tools & Investigative Techniques

  • Surveillance CCTV system

  • Situational Awareness CCTV System

  • Super long range camera

  • Mobile Communications

  • Infrared Flood light

  • GPS

  • Water transfer Air conditioning

  • Six Deep Cycle Batteries for silent running


Surveillance van23 l.jpg
Surveillance Van Force: Staffing, Tools & Investigative Techniques


Surveillance van24 l.jpg
Surveillance Van Force: Staffing, Tools & Investigative Techniques


Surveillance trailer l.jpg
Surveillance Trailer Force: Staffing, Tools & Investigative Techniques

  • 10 Covert Cameras w/ IR Illuminators

  • 48 Deep Cycle Batteries

  • Covert Microphones

  • GPS

  • High Speed Data/Video uplink

  • Shock Sensors/Door Contact

  • Mobile DVR

  • Field-ready user interface kit


Surveillance trailer26 l.jpg
Surveillance Trailer Force: Staffing, Tools & Investigative Techniques


Surveillance trailer27 l.jpg
Surveillance Trailer Force: Staffing, Tools & Investigative Techniques


Surveillance trailer28 l.jpg
Surveillance Trailer Force: Staffing, Tools & Investigative Techniques


Surveillance trailer29 l.jpg
Surveillance Trailer Force: Staffing, Tools & Investigative Techniques


Surveillance trailer30 l.jpg
Surveillance Trailer Force: Staffing, Tools & Investigative Techniques


Slide31 l.jpg

Michael Draper, CFI Force: Staffing, Tools & Investigative Techniques

Investigations Senior Manager - Western US

J.C. Penney Company, Inc.


The jc penney platform l.jpg
The JC Penney Platform Force: Staffing, Tools & Investigative Techniques

Capitalize on existing personnel

Stream line communication

Encourage intelligence sharing

Dedicated investigators

Focus on equipment and technology

Strong partnership with law enforcement and other retailers


Grass roots campaign l.jpg
Grass roots campaign Force: Staffing, Tools & Investigative Techniques

Senior leadership support

“Marketing” ORC investigations to SR. leadership

Identifying ORC behavior

Training store associates

Store visits

Gaining company wide support


Capitalize on existing personnel l.jpg
Capitalize on existing personnel Force: Staffing, Tools & Investigative Techniques

Loss Prevention Officers

Loss Prevention Supervisors

Sr. Loss Prevention Managers

Loss Prevention Sr. Investigative Specialists

District Loss Prevention Managers

Store Managers and Associates


Lp sr investigative specialist l.jpg
LP Sr. Investigative Specialist Force: Staffing, Tools & Investigative Techniques

Internal theft focus

Used systems to identify anomalies

Cross training to identify external activity

Disseminate cases to field investigators

Results


Streamlining internal communications l.jpg
Streamlining Internal Communications Force: Staffing, Tools & Investigative Techniques

Database for ORC incidents to be escalated to investigators

Generate alerts from case management system

Information transmitted to Investigators

One stop shop for ORC incidents


Organized retail crime investigations network l.jpg
Organized Retail Crime Investigations Network Force: Staffing, Tools & Investigative Techniques


Sharing intelligence externally l.jpg
Sharing Intelligence externally Force: Staffing, Tools & Investigative Techniques

Investigators encourage to partner with other retailers to share intelligence

Photo alerts

Monthly Intelligence meetings

Investigations network

Email distribution lists


Photo alert example l.jpg
Photo alert example Force: Staffing, Tools & Investigative Techniques


Dedicated investigators l.jpg
Dedicated investigators Force: Staffing, Tools & Investigative Techniques

Experienced staff

Highly trained

Ability to capitalize on partnerships

Primary job function is investigations

Surveillance

Serious incident response

Analytical

Developing informants

Training


Technology and equipment l.jpg
Technology and Equipment Force: Staffing, Tools & Investigative Techniques

GPS devices

Vehicle Surveillance kits

Portable DVR

Button camera

Mobile Radios

Laptops

Blackberrys


Gps tracking devices l.jpg
GPS Tracking Devices Force: Staffing, Tools & Investigative Techniques


Mobile surveillance kits l.jpg
Mobile Surveillance Kits Force: Staffing, Tools & Investigative Techniques


Micro dvrs l.jpg
Micro DVRs Force: Staffing, Tools & Investigative Techniques


Investigative system resources l.jpg
Investigative system resources Force: Staffing, Tools & Investigative Techniques

Third party investigative databases

CLEAR

LAAORCA

CFORCE

ARAPA

LERPnet

ACT


Extending the power of the team with partnerships l.jpg
Extending the power of the team with partnerships Force: Staffing, Tools & Investigative Techniques

Impacting ORC using small teams

Using industry partners as a resource

Co sponsored surveillance

Joint task forces

Concurrent investigations

Using multiple retail victims to prosecute cases


Slide47 l.jpg

Questions? Force: Staffing, Tools & Investigative Techniques

John Hawthorne

Senior Loss Prevention Manager – Distribution

Publix Super Markets, Inc.

[email protected] Draper, CFI

Investigations Senior Manager - Western US

J.C. Penney Company, Inc.

[email protected]


More information l.jpg
More Information Force: Staffing, Tools & Investigative Techniques

  • This presentation will be available in RILA’s Asset Protection Resource library after today: www.rila.org/protection/resources

  • To learn more about workplace safety and the many other critical asset protection issues on the agenda for RILA’s Loss Prevention, Auditing & Safety Conference, please visit: www.rila.org/lp


Slide49 l.jpg

THANK YOU Force: Staffing, Tools & Investigative Techniques

for joining us today!


ad