1 / 27

Central Reservations Kickoff Call

Central Reservations Kickoff Call Hotel Images Hotel Overview Every hotel tells a story….

Jims
Download Presentation

Central Reservations Kickoff Call

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Central Reservations Kickoff Call

  2. Hotel Images

  3. Hotel Overview Every hotel tells a story…. The Hotel Vintage Park tells the story of Washington Wine. Our guests truly experience our story with our wine author series, our wine and food events and our guestrooms, which are each dedicated to a Washington winery. Kelly Koon, our “Vine Vixen” Concierge hosts the evening reception and captivates guests with her passion for wine and her knowledge of the region’s exceptional food and wine industry. Additionally, she heads up “Xtreme Washington Wine Adventures” which includes skydiving or hot air ballooning with Washington Winemakers. • The hotel was renovated in May 2006 with bold colors, fabrics and furnishings developed specifically to convey the look and feel of wine country. Custom designed furniture, luxurious bed linens, custom carpeting and wall treatments were incorporated into the upscale Kimpton design to reflect the hotel’s story. • A 3 star/4 diamond level of services and amenities

  4. Local Area Map Hotel Vintage Park, located in the heart of the retail/financial district in downtown Seattle. Steps from both sister properties, the Hotel Monaco and Alexis Hotel. Centrally located, making it convenient to travel anywhere downtown!

  5. Our Neighborhood In our neighborhood, you'll discover: • Internationally Acclaimed Seattle Public Library • Pike Place Market • Washington State Convention and Trade Center • Puget Sound Waterfront, Coleman Dock Ferry Terminal and Cruise Ship Docks • Shopping – Westlake Center, Pacific Place Shopping Center, Flagship Nordstrom Store, City Centre, and Pioneer Square • Seattle Center, Space Needle, and Experience Music Project

  6. Our Neighborhood - continued In the beautiful city of Seattle, you'll enjoy: • Thriving arts throughout the city, including the Seattle Art Museum (SAM) and Frye Art Museum • Outstanding theater venues such as the 5th Avenue Theater, Paramount Theater, Benaroya Hall, IMAX Theater at Pacific Science Center, Seattle Repertory Theater and Marion Oliver McCaw Hall • Family friendly destinations like the Seattle Aquarium, Seattle Center and the Pacific Science Center • A Sports Fan Paradise! Seattle showcases the NFL’s Seattle Seahawks at the brand new Qwest Field, the MLB's Seattle Mariners at Safeco Field, and the WNBA’s Storm at the Key Arena

  7. Dining Seattle Dining Adjacent to the Hotel Vintage Park… Centrally located in downtown Seattle, Tulio offers a warm, inviting neighborhood setting to locals and visitors alike. Whether it's a special event in Solaio, our private upstairs dining room, or dining with friends and family, let renowned Chef Walter Pisano share his contemporary Italian cuisine made with fresh, local ingredients everyday.

  8. Dining Executive Chef Walter Pisano is a longtime fixture on the Northwest restaurant scene, most notably for opening and operating Tulio Ristorante. Since its inception, Tulio has been a regular on the awards lists, including Seattle's Best Italian Restaurant, Best Business Lunch and Best Kept Secret. Among his many honors, Pisano attended the American Harvest Workshop, an invitation–only culinary event limited to five chefs each year. Locally, Pisano regularly donates his talents to charitable causes, from black–tie events to soup kitchens. Hours of service:Breakfast: Monday - Friday 7 a.m. - 10 a.m. Brunch: Saturday - Sunday, 8 a.m. - 2:30 p.m. Lunch: Monday - Friday 11:30 a.m. - 2:30 p.m. Dinner: Sunday - Thursday, 5 p.m. - 10 p.m. Friday - Saturday, 5 p.m. - 11 p.m. Bar service: Sunday - Thursday, until 12 midnight; Friday - Saturday, until 1 a.m. Bistro menu: Monday - Friday, 2:30 p.m. - 11 p.m. Saturday - Sunday, 2:30 p.m. - 12 midnight

  9. Room Descriptions Hotel Vintage Park Accommodations Define Urban Luxury • With bold colors and fabrics developed specifically for the guestrooms and corridors by designer Andrew Alford of Kimpton Hotels, each newly renovated room conveys the wine country’s warm and welcoming atmosphere. Vineyard photography, luxurious bed linens and custom carpeting were incorporated into the upscale Kimpton design to reflect the hotel’s story. • The business traveler was carefully considered when designing our work desk with ergonomic mesh swivel chair, wired and WiFI Internet access, two-line direct-dial telephones, voice mail and modems. • When it’s time to relax, guests can enjoy CD/DVD players, our specialty Washington wine channel, WebTV, Nintendo and On-Demand Movies.

  10. Room Types 125 Finely Appointed Guest Rooms and 1 Luxury Suite • Queen Guestroom (QUEN) – One Queen bed, 225-325 sq ft, max occupancy of 2 adults, does not accommodate a rollaway. City view. • King Guestroom (KING) – One King bed, 260-325 sq ft, max occupancy of 2 adults, does not accommodate a rollaway. City view. • Double Double Guestroom (DBDB) – Two double double beds, 300 sq ft, max occupancy of 2 adults, does not accommodate a rollaway. City view. • King Premier Guestroom (KGPR) - One King bed, 360-400 sq ft, max occupancy of 5 adults, will accommodate a rollaway. Sitting area with Queen sofa-bed. City view. • Double Double Deluxe Guestroom (DBDX) – Two double beds, 360 sq ft, max occupancy of 5 adults, will accommodate a rollaway. Sitting area with Queen sofa-bed. City view.

  11. Room Types 125 Finely Appointed Guest Rooms and 1 Luxury Suite • Chateau Ste. Michelle Luxury Suite (LXST) – One King bed, 725 sq ft, max occupancy of 3 (with rollaway), decorated in stunning shades of deep purple, chocolate brown and sage green. The suite features a draped canopy bed, dual-sided wood-burning fireplace, Jacuzzi jetted bath, granite vanity, jetted shower, flat screen TV and surround-sound stereo system. City view.

  12. Room Amenities & Highlights • Complimentary WiFI and wired high-speed internet access in all guestrooms • Complimentary choice of morning newspaper • Dual-line telephones with voicemail and speakerphone capability • DVD player, CD player and alarm clock • Television internet access • Nintendo and On-Demand Movies on all televisions • Fully-stocked honor bars with gourmet treats and wine related items • 24-hour room service • Pets love the Park! – Hotel Vintage Park is a pet friendly hotel • "Forgot It? We've Got It!" essential travel items

  13. Room Amenities & Highlights - continued • "Mind. Body. Spa." in-room exercise programs for yoga, Pilates and core strengthening • Amenities of home including iron and ironing board, hairdryer, plush terrycloth animal print bathrobes, and full-length mirrors • Complimentary Starbucks coffee in our Lobby • Aveda bath amenities • Alarm clock and wake-up service (upon request) • Twice daily housekeeping service, including turn-down upon request • “Check Out at Check In” Program offering literature lovers the chance to check out books from the neighboring Seattle Public Library or enjoy one of the hotel’s collection during their stay • Chef Concierge offers guests a weekly “Grapevine” Newsletter for local events

  14. Meeting Space Flexible On-Site Function Space • Meeting facilities include Solaio, our a 700square foot upstairs private dining area, is a charming and beautifully decorated venue with a wine-cellar motif, making an ideal setting for meetings, reception space or an intimate cocktail party. • Solaio can accommodate up to 40 people for a meeting, 70 people for a plated function, and up to 90 people for a reception. Recently added to the Private Dining Room are doors, which can be closed to provide the utmost in privacy for your meeting or social function.

  15. Meeting Space Offsite Meeting Partners • Hotel Vintage Park is proud to partner with nearby Columbia Tower Club. Just 4 blocks from the hotel, the Club Quarters occupy the top two floors of the Bank of America Tower, 701 Fifth Avenue, with breathtaking views in every direction - the Olympics, Puget Sound, Lake Washington, downtown Seattle, and the Cascades. Columbia Tower Club can seat up to 250 in their elegant meeting function space. • Hotel Vintage Park also partners with the Seattle Public Library. Just across the street from the hotel, the Seattle Public Library was designed by world renowned architect, Rem Koolhaas, and offers state of the art meeting space that can accommodate up to 275 people.

  16. Special Services & Highlights Guests enjoyfour star level of services and amenities • Personalized room preferences and welcome amenities for members of the Kimpton InTouch guest loyalty program • Complimentary wireless high-speed Internet access throughout the hotel • Complimentary evening wine reception in the living room of the hotel from 5 - 6 p.m. featuring varietals by Washington winemakers, winery owners and local wine enthusiasts • Complimentary morning newspaper (including your choice of the Wall Street Journal, USA Today, New York Times or a local paper) • Complimentary overnight shoeshine and valet/laundry • 24-hour room service

  17. Special Services & Highlights - continued • Valet parking with onsite secured garage (self-parking not available) • Concierge services including arranging private town car service for airport transfers • Fully accessible for people with disabilities; ADA kits available • “Check Out at Check In” Program offering literature lovers the chance to check out books from the neighboring Seattle Public Library or enjoy one of the hotel’s collection during their stay • Alaska Airlines Mileage Partner – earn 500 miles per stay (restrictions apply) • Chef Concierge offers guests a weekly “Grapevine” Newsletter for local events • Pets love the Park! - We are a pet friendly hotel

  18. Special Services & Highlights–Xtreme Washington Wine Adventures Dedicated to wine lovers who are not satisfied to just sit and sip, Seattle’s Hotel Vintage Park has developed a series of extreme wine adventures with local Washington winemakers! This extreme idea is the brainchild of Kelly Koon, the hotel’s “Vine Vixen” and chef concierge. These adventures are specifically designed to highlight Washington wine country, while distinguishing it from other wine regions in the United States. All adventures are with a Washington Winemaker; Whether it be a golf clinic, hot air balloon adventure, skydiving into Washington vineyards, or a whitewater rafting trip, each of the adventures are an experience our guests never will forget! Adventures can be booked with our concierge and “Vine Vixen”, Kelly Koon.

  19. Business Travel - Key Selling Points • 3 star 4 diamond rating • 126 guestrooms & suites • 700 sq. ft. of meeting space on-site; offsite meeting space to accommodate up to 275 people • Fireside Living room and adjacent Tulio Ristorante and lounge • Fine linens, down comforters and pillows, plush animal-pring terry cloth bathrobes • High-end bath amenities • Fully stocked honor bar with libations & treats • Hairdryer, iron and ironing board • Two line speaker phone

  20. Business Travel - Key Selling Points - continued • Complimentary newspaper • Morning Starbucks coffee service in living room lobby • Concierge/Guest Services • Business services available on-site • Complimentary high speed internet access - both WiFi and hardwired • CD/DVD Players in every room • Nintendo games, WebTV, and On-Demand movies • Twice Daily Housekeeping Service with Turndown upon request • Alaska Airlines Mileage Partner – earn 500 miles per stay (restrictions apply) • Concierge offers a weekly “Grapevine” Newsletter for local events

  21. Business Travel - Key Selling Points - continued • 24-Hr Room Service, 24 Hr Complimentary Offsite Fitness Center • Evening Wine Hour from 5pm-6pm in the living room lobby • Pet Friendly Hotel just in case you can’t live without your four-legged friend on your trip • Same Day Valet Laundry Service (upon request) • Complimentary Shoe Shine (upon request) • Overnight Valet Parking • Safe deposit boxes available through the front desk • Bar, lounge and two full service restaurants

  22. Leisure Travel - Key Selling Points • 3 star 4 diamond rating • 126 guestrooms & suites • Fireside Living room and adjacent Tulio Ristorante and lounge • Fine linens, down comforters and pillows, plush animal-pring terry cloth bathrobes • High-end bath amenities • Classic wool throw to keep you warm at night • Fully stocked honor bar with libations & treats • Hairdryer, iron and ironing board • Morning Starbucks coffee service in living room lobby

  23. Leisure Travel- Key Selling Points- continued • Expert concierge services to discover Seattle from Urban hip restaurants and nightlife to golf outings, shopping sprees and top local attractions • Complimentary newspaper • Two line speaker phone • Safe Deposit boxes available through the front desk • CD/DVD Players in every room • Nintendo games, WebTV, and On-Demand movies • Twice Daily Housekeeping Service with Turndown upon request • Alaska Airlines Mileage Partner – earn 500 miles per stay (restrictions apply) • Concierge offers a weekly “Grapevine” Newsletter for local events

  24. Leisure Travel- Key Selling Points- continued • 24-Hr Room Service • Connecting rooms available • Romantic dinners for two in Tulio Ristorante • Complimentary evening wine reception in the living room of the hotel from 5 - 6 p.m. featuring varietals by Washington winemakers, winery owners and local wine enthusiasts • Child/Pet Friendly Hotel • Valet Laundry Service & complimentary Shoe Shine • Overnight Valet Parking • Chateau Ste. Michelle Suite features a draped canopy bed, dual-sided wood-burning fireplace, Jacuzzi jetted bath, flat screen TV and surround-sound stereo system.

  25. Overcoming Potential Selling Challenges Caller Challenge #1: High Rate How to Sell Around It: Hotel Vintage Park offers guest a 4 diamond experience. It is comparable to the Fairmont, Sorrento and Hotel Andra. The abundance of amenities and guest services make it a great value. Caller Challenge #2: Location – What is there to do? How to Sell Around It: Hotel Vintage Park offers a welcome respite from the busy outside world. Located within walking distance to the city's renowned restaurants, boutiques and museums, our boutique hotel an ideal location for business and leisure travelers alike. Caller Challenge #3: Transportation How to Sell Around It: Hotel Vintage Park is located on 5th Avenue & Spring Street and is within walking distance to most attractions, however the Metro bus service runs daily at minimal or no cost through downtown Seattle. In addition the concierge will be happy to assist guests with their transportation needs.

  26. Overcoming Potential Selling Challenges - continued • Caller Challenge #4: What is a Kimpton and Hotel Vintage Park? • How to Sell Around It:. • Kimpton is reputed as the “original” boutique hotel company in the United States.Since its inception in 1981Kimpton hotels has introduced a unique boutique hotel collection that hasset the trends and redefined the guest experience -- taking it to the next level. The Kimpton brand focuses on the original idea that "Every Hotel Tells A Story“. Our guests truly experience our story with our wine author series, our wine and food events and our guestrooms, which are each dedicated to a Washington winery. • Hotel Vintage Park exemplifies the Kimpton philosophy by reflecting Kimpton's five Signature Elements: Care, Comfort, Style, Flavor and Fun and by offering a four diamond level of service. Hotel Vintage Park is designed to reflect the energy, personality and pulse of its distinct location, history and architectural style, “Bill Kimpton created Kimpton Hotels to be welcoming havens of comfort and stylish design”

  27. HOTEL INFORMATION Hotel Vintage Park 1100 5th Avenue Seattle, WA 98101 Phone: 206-624-8000 Fax: 206-623-0858 General Manager: Sandy Burkett sandy.burkett@vintagepark.com Director of Sales: Debbie Gruba, CMP debbie.gruba@vintagepark.com Director of Revenue Management: Katie Wright Katie.wright@kimptonhotels.com Website: www.hotelvintagepark.com Company website: www.kimptonhotels.com

More Related