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in Bulgaria

in Bulgaria. Nikolay Vassilev Minister of State Administration and Administrative Reform. eGovernment in Bulgaria - periods of development. Preparatory period – 2002 E-government strategy Experimental period – 2003 / 200 5 Pilot projects/Best practices Period of the Dynamic development –

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in Bulgaria

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  1. inBulgaria Nikolay Vassilev Minister of State Administration and Administrative Reform

  2. eGovernment in Bulgaria - periods of development • Preparatory period– 2002 E-government strategy • Experimentalperiod– 2003 / 2005 Pilot projects/Best practices • Period of the Dynamicdevelopment– Processes of eGovernment implementation are foreseen;

  3. Preparatory period - 2002 г. • “Strategy of the modernization of the State Administration– from the joining to the integration”, adopted with the Decision№ 465/ 2002of the Council of Ministers • eGovernment Strategy , adopted with the Decision№ 866/ 2002 г. of the Council of Ministers; • eGovernment Action Plan 2004 - 2005 г.; • Basic model for One stop shop, adopted with the Decision№ 878/ 2002 of the Council of Ministers;

  4. Experimental period– 2003 / 2005 Actions with the main directions as follows: • Implementing the 20 indicative electronic services (defined by the European Commission) for the citizens and business; • Development of the electronic services at the Central and Local level; 3. Implementation of the electronic document and electronic signature in the work of the Administration; 4. General purpose, basic (conceptual) andmethodologicalprojects;

  5. Period of Dynamic development 1. European dimensions (especially for creating conditions for development oftrans-borders services for citizens and business as common European market); 2. Business Process Re-engineering in the State Administration; 4. Development of multi-channel access for e-Services; 5.Prioritization of the system integration and interoperability; 6. Technical Modernization ofthe State Administration; 7. Education of administrative staff to use and implement IT

  6. Vision Statement for e-Government in Bulgaria The Government of the Republic of Bulgaria will provide modern and efficient governance, while using the means of contemporary information technologies in order to meet the real needs of citizens and businesses at any time and any place.

  7. Strategic goals • To provide modern, efficient,high-quality and accessible public services to the citizens through electronic means; • To expand the technological capabilities of citizens, to facilitate them in their daily lives and to involve them in the government decision-making process; • To create the optimal organizational capacity for the effective functioning of the State Administration according to the principles,rules and best practices of the European Union.

  8. Framework of the Bulgarian e-Government • Strategic Framework • Strategy for Modernization of the State Administration • e-Government Strategy • Operational Framework • Action Plan for Modernization of the State Administration • Action Plan for e-Government Implementation

  9. Electronic document exchange Decision of the Council of Ministers № 153/05.06 2004according to the Law for the electronic documentand electronic signature It defines as follows the state bodies, which could not declinethe receiving of electronic documents, signed with universal electronic signature

  10. Business Process Re-engineering We have to re-engineer processes and procedures to use IT for increased efficiency

  11. General technological rules 1. Interoperability and system integration; 2. “One stop shop” – delivery of e-services – services with added value; 3. Semanticcompatibility and data integration; 4. General integration platform (Gateway, Middle Office); 5. Technological neutrality.

  12. Portal for eGovernemnt services • egateway.government.bg • change of address registration • personal social insurance info • company social insurance info • actual status of companies • Information portal of Bulgarian institutions • portal.government.bg • Portal of regional and municipal administrations – Stara Zagora • egateway.sz.government.bg • birth certificate • State owned property certificate • complaints to police • construction permission • …many others

  13. PROJECTS – good practices • eGovernment services portal • egateway.government.bg • General Tax Administration • https://www.taxadmin.minfin.bg/dds/ • Ministry of Transport and Communications • www.mtc.government.bg • Employment Agency • www.nsz.government.bg • Information portal of Bulgarian institutions • portal.government.bg • Portal of the State Administration • sadocs.government.bg

  14. PROJECTS – good practices Euro integration portal eurosmac.government.bg Portal of the regional and municipal administration – Stara Zagora egateway.sz.government.bg National library http://www.nationallibrary.bg Site of the Varna region www.vn.government.bg Site of Gabrovo region www.gb.government.bg Site of Yambol region www.yambol.government.bg Municipal site Stara Zagora city.starazagora.net Municipal site Dobrich dobrich.city.net

  15. e-Service challenges • Standardized development and implementation of e-Service processes • Standardization and improvement of administrative services • Standards for data exchange • Standards for document encryption • Standards for access to resources and services • Quality standards

  16. Financial challenges • State budget – coordination for more effective IT spending • Municipal budgets • Donor programs • Public private partnership – outsourcing and out tasking

  17. Organizational and technological challenges • Focus on the needs of citizens and businesses • Changes in the organizational structure according to business processes • Technological independence • Standardization and quality management • Web-based solutions • Open standards for data exchange

  18. e-Government projects with centralized management • Integrated smart card • Identification and authorization meta system • e-Documents exchange between state bodies • Government gateway payment engine

  19. Monitoring Business attention to the administrative services delivered by Internet - January 2005 • 22% increase the number of Internet user in communication with the state bodies; • Rapidly increasing number of Internet users who receive information about administrative services from 7.8% in 2004 to 24.8% in 2005; • Obstacles to the using of eServices: • Problems related to the security and protection of personal information; • Price and requirements of the electronic signature

  20. Economist Intelligence Unit (EIU) readiness rankings

  21. Nikolay Vassilev Minister of State Administration and Administrative Reform

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