Culture Change
This presentation is the property of its rightful owner.
Sponsored Links
1 / 65

Culture Change through Lean Six Sigma Education PowerPoint PPT Presentation


  • 84 Views
  • Uploaded on
  • Presentation posted in: General

Culture Change through Lean Six Sigma Education. Sue Kozlowski MSA, MT(ASCP)SBB DLM CSSBB(ASQ). Presentation sponsored by: The Team and Workplace Excellence Forum. Lean Six Sigma. “Begin with the end in mind.” --Stephen Covey

Download Presentation

Culture Change through Lean Six Sigma Education

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Culture change through lean six sigma education

Culture ChangethroughLean Six Sigma Education

Sue Kozlowski

MSA, MT(ASCP)SBB DLM

CSSBB(ASQ)

Presentation sponsored by: The Team and Workplace Excellence Forum


Lean six sigma

Lean Six Sigma

“Begin with the end in mind.”

--Stephen Covey

What are the outcome measures for your Lean / Six Sigma Deployment?

Discussion!

Slide 2


Lean six sigma1

Lean Six Sigma

Are you a Lean / Six Sigma organization if…

  • You have Belts / Facilitators?

  • You have projects?

  • You have bottom line savings?

What’s missing?

Slide 3


Lean six sigma2

Lean Six Sigma

What about:

  • Driving the philosophy through the organization?

  • Not waiting for project approval before identifying improvements?

  • Finding cost-avoidance and DO-IT projects?

“I can’t fix that yet, the project’s not slated until 2011!”

Slide 4


Culture change through lean six sigma education

Objectives

After this session, you will be able to:

  • Understand the basic concepts of business culture transformation

  • Describe three approaches to culture change using Lean Six Sigma concepts

  • List three positive outcomes that can be used to measure culture change through Lean Six Sigma education

Slide 5


Culture change through lean six sigma education

Business Culture Change

Change to What?


Culture change through lean six sigma education

Culture Change

IDEA

TRANSMISSION / EVENT

INTEGRATION

Slide 7


Culture change through lean six sigma education

Culture Change

TRANSMISSION / EVENT

IDEA

TRANSMISSION / EVENT

IDEA

IDEA

TRANSMISSION / EVENT

TIPPING POINT

Slide 8


Culture change through lean six sigma education

Culture Change

Typical Deployment

  • Idea = Lean / Six Sigma

  • Transmission-Event = Structure, Project

  • Diffusion = Many Projects

  • Tipping Point = $$$

  • Integration = ???

“We do projects”

Slide 9


Culture change through lean six sigma education

Culture Change

Proposed Deployment

  • Idea = Lean / Six Sigma

  • Transmission-Event = Structure, Infrastructure

  • Diffusion = Projects, Training

  • Tipping Point = Lean / Six Sigma Culture

  • Integration = Language, Concepts, Tools

“We’re a Lean / Six Sigma company!”

Slide 10


Projects vs training

Projects vs Training

Can you have your cake and eat it too?


Culture change through lean six sigma education

Lean Six Sigma Deployments

Different Approaches

  • Projects First

    • Traditional Six Sigma/DMAIC

    • Traditional Lean/Kaizen

  • Training first

    • “Butts in the Seat”

    • Certification

Which will promote culture change?

Slide 12


Culture change through lean six sigma education

Projects First

  • Limit training to project leaders and team members

  • May have some training for Project Sponsors and/or Process Owners

Slide 13


Culture change through lean six sigma education

Impact of Projects First

How many people have been trained after 3 waves?

  • 20 BBs / Lean Facilitators

  • 47 GBs

  • 104 Project Team Members

  • 20 Executives / Champions

WOW!

Slide 14


Culture change through lean six sigma education

Outcomes of Projects First

So at the end of 3 waves, what percent of your staff have been “transformed” into the new way of thinking?

Slide 15


Culture change through lean six sigma education

Outcomes of Projects First

And at the end of 3 waves, how much impact have you had on your metrics?

Slide 16


Culture change through lean six sigma education

Culture Change

IDEA

TRANSMISSION / EVENT

INTEGRATION

Slide 17


Culture change through lean six sigma education

Training First

  • Lots of people who “know” lots of things

  • Lots of certificates

  • But, use it or lose it!

Slide 18


Culture change through lean six sigma education

Training First, continued

How many people have been trained after 3 waves?

  • All Senior Leaders

  • Most Directors

  • Some Managers / Supervisors

  • Some Leads/Coordinators

WOW!

Slide 19


Culture change through lean six sigma education

Outcomes of Training First

So at the end of 3 waves, what percent of your staff have been “transformed” into the new way of thinking?

Slide 20


Culture change through lean six sigma education

Outcomes of Training First

  • And at the end of 3 waves, how much impact have you had on your metrics?

Slide 21


Culture change through lean six sigma education

Culture Change

IDEA

TRANSMISSION / EVENT

INTEGRATION

Slide 22


Culture change through lean six sigma education

Projects

Quick start

Develop metrics

Attack problems

“Best and Brightest” for project leaders

Training

Build momentum

Develop metrics

Manage processes

“Learn to see”

Early adopters will be evident (next wave of BBs / Lean Facilitators)

The Middle Way

Slide 23


Culture change through lean six sigma education

Outcomes of Training First

So at the end of 3 waves, what percent of your staff have been “transformed” into the new way of thinking?

Slide 24


Culture change through lean six sigma education

Outcomes of Training First

  • And at the end of 3 waves, how much impact have you had on your metrics?

Slide 25


Culture change through lean six sigma education

Projects + Training

  • Run projects

    • Get financial gains

  • Change culture

    • Learn to see processes, value & waste

    • Data-based decisions

    • Clear goals and targets

    • Team-building

    • Break down barriers and silos

Slide 26


Culture change through lean six sigma education

Projects + Training Program Objectives

Ability to…

  • Lead Project Teams to validated gains

  • Coach Project Team Members

  • Teach LSS tools and concepts

  • Mentor upcoming leaders

Slide 27


Culture change through lean six sigma education

Projects + Training Objectives

The skills and abilities for teaching, coaching, and mentoring should be included with your Black Belt / Lean Facilitator TRAINING – in addition to project management skills and statistics.

Slide 28


Black belts as agents of culture change

Black Belts as Agents of Culture Change

More Than Just Project Facilitators


Culture change through lean six sigma education

BB / Lean Facilitator Selection

The skills and abilities for teaching, coaching, and mentoring should be included with your Black Belt / Lean Facilitator SELECTION – in addition to project management skills and statistics.

Slide 30


Culture change through lean six sigma education

BB / Lean Facilitator Training

Suggested training guideline

  • Training project – LSS methodology, project management, team facilitation

    • Assessment: Project deliverables, team effectiveness

  • Follow-up training – Teaching, coaching, and mentoring skills

    • Assessment: Teaching, GB coaching / mentoring, team facilitation

Slide 31


Culture change through lean six sigma education

BB / Lean Facilitator Training

Advantages

Career path after Black Belt / Lean Facilitator may take one of two directions:

  • Master Black Belt / Sensei role

  • Operational Leadership role

Slide 32


Culture change through lean six sigma education

BB / Lean Facilitator Training

Advantages

Master Black Belt / Sensei role

  • Primary Responsibility shifts to teaching, coaching, mentoring, administrative roles

    Operational Leadership role

  • Primary responsibility shifts to accomplishments through teams of people

Slide 33


Culture change through lean six sigma education

Development of Training

Training by Vendor…

Training by you!

Champion

BB / GB

LF

Project

team

Project

Team

BB / GB

LF

Champion

Op

Leaders

Slide 34


Culture change through lean six sigma education

BB / Lean Facilitator Training

Vendor-led training may be $15,000 per person (BB, GB, LF) not including transportation, printing, etc.

Internally-led training:

  • 2 BBs

  • Avg 30 per class

  • Eight days of training (2 days per month)

  • $250 per person

Slide 35


Culture change through lean six sigma education

BB / Lean Facilitator Training

Cost of internal training

BBs/LFs who are training may need a reduced project load

Logistics:

  • Binders, tabs, & handouts

  • AV, flip charts, markers, sticky-notes etc.

  • Dietary

    Course development

Slide 36


Culture change through lean six sigma education

Typical Deployment

LSS

LSS

LSS

LSS

LSS

Slide 37


Culture change through lean six sigma education

Suggested Deployment

LSS

LSS

LSS

LSS

LSS

Slide 38


Culture change through lean six sigma education

What’s the advantage?

Suggested model for improvement in a moderately-sized company

Slide 39


Culture change through lean six sigma education

The Tipping Point…

When cultural transformation occurs

Executives walk the walk…

  • Attend training classes, lead projects

    Leaders talk the talk…

  • Use LSS terminology in daily operations

    Employees walk & talk!

  • Look for wastes, suggest improvements

Slide 40


Culture change through lean six sigma education

We’ll know we’ve been successful when…

  • Executives…

  • Leaders…

  • Employees…

  • BBs/GBs/Lean Facilitators…

Slide 41


Planning for culture change

Planning for Culture Change

Get More Than Projects Out Of Your Deployment!


Culture change through lean six sigma education

A Value Stream for Culture Change

Leadership

Culture

Change

New Hire

Orientation

Set Vision, Expectations, and Goals

Select & Train

Initial BBs/LFs

Develop Leadership Training

Implement organization-wide training

Projects

Slide 43


Culture change through lean six sigma education

A Value Stream for Culture Change

Leadership

Culture

Change

Communication

New Hire

Orientation

Set Vision, Expectations, and Goals

Select & Train

Initial BBs/LFs

Develop Leadership Training

Implement organization-wide training

Projects

Targets

Metrics

Slide 44


Culture change through lean six sigma education

Barriers to Culture Change

  • Strange concepts

    • Front-line workers as process experts

    • Team not led by the boss

    • Set milestones

  • New tools

    • SPIOC, Value Stream Map

    • Statistical tools

    • Lean tools

Slide 45


Culture change through lean six sigma education

Barriers to Culture Change

  • Process awareness / understanding

    • Upstream, downstream

    • Suboptimizing

    • Wastes

    • Next process as customer

  • Unique language

    • DMAIC: Darned Multiple Acronyms In Class!

    • Lean: Let’s learn Japanese!

Slide 46


Culture change through lean six sigma education

A Note about Belts

  • Belts “Pro”

    • Easy to understand

    • People like it

    • Can build structure (Green, Yellow, White)

  • Belts “Con”

    • May not be appropriate for culture

    • Lean approach, teach everyone the tools

    • Overuse/abuse of terms (Grandmaster Black Belt? Gold Belt?)

Slide 47


Culture change through lean six sigma education

A Note about Certification

  • Certification “Pro”

    • Standard body of knowledge

    • People like it

    • Should require project plus book learning

  • Certification “Con”

    • May become a paper chase

    • Body of knowledge may not be appropriate for organizational needs

    • May mask lack of skills

Slide 48


Culture change through lean six sigma education

A Note about Black Belt Career Paths

  • In & Out

    • Not a good fit for skills (consider trial period)

    • Superficial stepping stone to next career path

  • Lifers

    • Love it

    • Good project managers and teachers

  • Careerists

    • Gain skills and knowledge for next level of responsibility

Slide 49


Culture change through lean six sigma education

A Note about Black Belt Career Paths

  • Novice

    • Training + 1 year (can define “x” completed projects)

  • Practitioner

    • Next 1 - 3 years before transition

    • Develop and master the skills

  • Sensei / Master

    • Remain as teacher, coach, methodology expert, involved in strategic planning

Slide 50


Developing a lean six sigma culture

Developing a Lean Six Sigma Culture


Culture change through lean six sigma education

New Hire Orientation

  • 15 Minutes will do it

  • LSS philosophy and approach

  • Simple game or exercise

  • List of who’s involved (Champions, BBs, BGs, LFx)

  • Invitation to contribute ideas

Slide 52


Culture change through lean six sigma education

Leadership Orientation Content

  • DMAIC or Lean Approach

  • History, success stories

  • Types of projects

  • Expectations of leaders (roles, participation, training)

  • Resources for further details

  • Select a project to get them involved in

Slide 53


Culture change through lean six sigma education

Leadership Course Content

  • Will the leadership course also serve as the GB/LF course?

  • What do leaders, who are not LSS project managers, need to know in their daily operations?

  • BB/LF consensus

  • Develop an outline

  • Use available resources, or buy them

Slide 54


Culture change through lean six sigma education

Course Organization

  • Select a Primary Instructor (BB or MBB)

  • All BBs should teach – some will need more coaching than others

  • Start with teaching modules – then move to exercises – then whole days of class

  • Have Executives / MBBs “drop in” for informal discussion & asking how they will use what they have learned

Slide 55


Culture change through lean six sigma education

Course Organization

  • Set and keep an attendance policy

  • Include homework (VSM, SIPOC, etc.)

  • Make an exam to force review of earlier concepts and study

  • Give a certificate, pin, etc. to indicate accomplishment

  • Optional – project work or GB-level classes for people who want to get deeper into it

Slide 56


Culture change through lean six sigma education

Black Belt Development

  • Set criteria for BB career path

  • Select / develop BB and MBB level training and certification requirements

  • Require portfolio of projects, professional development, and accomplishments

  • Post-project review should include feedback from team members

  • Annual eval should include career planning

Slide 57


Culture change through lean six sigma education

Outcome Measures

  • Executive behavior

    • Supportive, Committed, or Engaged?

  • Leader behavior

    • Sponsors, participation on teams, use of tools in daily operations?

  • Front-line leaders

    • Participation on teams, use of tools in daily operations?

  • Belts/Facilitators

Slide 58


Closing

Closing


Culture change through lean six sigma education

Return on Investment

  • Training as essential to culture change

    • Connected to organizational mission

    • Less expensive than external training

    • Quicker diffusion to tipping point

    • Create a new culture for your organization

  • Support projects

    • Develop future project leaders

  • Improve operations

    • Get leaders using the tools in daily operations

Slide 60


Culture change through lean six sigma education

Sustain the Gains

  • Lean / Six Sigma becomes “the way we work.”

    • Executives

    • Mid-level Leaders

    • Front-line leaders

    • Staff

Slide 61


Culture change through lean six sigma education

Build Your House of Quality

Mission – Vision – Values

Employee Engagement

Continuous Improvement & Innovation

Each Customer First

Customer Needs

What will our House of Quality look like?

Slide 62


Culture change through lean six sigma education

Acknowledgements

Chuck Debusk, Master Black Belt, GE

now VP, Performance & Process Improvement, United Healthcare

Todd Sperl, Master Black Belt, St. John Health

now President, Lean Fox Solutions, LLC

Ron Bercaw, Sensei

now Sensei, Breakthrough Horizons, LLC

Slide 63


Sponsored by

Sponsored by:

ASQ

Team and Workplace Excellence

Forum

Mike Whisman, Chair

Slide 64


Culture change through lean six sigma education

The End

Questions?

Thanks!

Slide 65


  • Login