Non-Emergent. Medical Transportation Services. Goals. The goals of this self-help tutorial are to assist you to: Identify resources that are necessary to assist eligible Medicaid clients needing non-emergent medical transportation services.
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Medical Transportation Services
“Transportation to or from a source of covered service which does not involve a sudden, unexpected occurrence that creates a medical crisis requiring emergency medical services.”
Taxis are an alternative mode of transportation for those clients who do not have access to a bus if:
The client is physically unable to use the bus, or
If there is no other mode of transport available.
Vehicles are equipped with a wheelchair lift for clients who use a wheelchair.
Clients are escorted by the driver and receive exceptional door-to-door service.Transport types:Taxi & WC van
Not a common way to transport a client.
Must be to a covered medical service if out of service area.
Must be least costly and appropriate mode of transportation.
Alternative way for an extraordinary appointment due to distance involved.
Paid by branch.Transport types: Train or plane
Greyhound or another carrier.
May use if the client has to travel quite a distance.
Can be provided if no other mode is available, due to distance.
Clients may be transported by a driver in a volunteer program.
Volunteer drivers may use their own vehicles.
Volunteer agencies require advanced notice.Transport types: Bus or volunteer
Department of Human Services (DHS)
Oregon Department of Transportation (ODOT)
Council of Government (COG)
State and local programs
Federal partners (CMS)
Local transportation districtsStakeholder coordination
Trips provided to counties outside the brokerage service area should be negotiated with providers:
Coordinate with other brokerages for capacity or cheaper transportation option.
After-hours transportation to medical services should be granted on an urgent basis:
Hospital dischargesBrokerage responsibilities
Denial of service
Client complaints go to:
I need a ride!