Delivering it services with castle computer services
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Delivering IT Services with Castle Computer Services. Rory Gaffney – Head of IT. Background . Over 3500 properties throughout Scotland 6 Offices and 35 remote sites Care & Support, Care & Repair and services for owners. Where have we come from? . Servers 9 Servers located in Head Office

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Presentation Transcript

Background l.jpg
Background

  • Over 3500 properties throughout Scotland

  • 6 Offices and 35 remote sites

  • Care & Support, Care & Repair and services for owners.


Where have we come from l.jpg
Where have we come from?

  • Servers

    • 9 Servers located in Head Office

    • 1 for each application

    • All less than 5% utilisation

    • All recommended specification


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Where have we come from?

  • Desktops (PC’s)

    • Over 100 located in 13 sites throughout Scotland

    • Manually configured


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Problems...

  • Server Provision

    • Server room size constraints

    • Difficult to maintain satisfactory temperatures

    • Inability to support growth

    • High internal and external support costs

    • High cyclical replacement costs


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Problems...

  • Desktop Provision

    • Increasingly difficult and expensive to maintain as Association grows

    • High internal and external support costs

    • Limited centralised control

    • Inability to deliver IT consistently to all sites

    • High cyclical replacement costs


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How did we solve the problems?

  • Vision

  • Secure Board level buy in

  • Secure the budget

  • Find the right partner


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Solutions....

  • Partner

    • Castle Computer Services

    • Desire to develop and implement our vision

    • Strong project based approach

    • Willing to go the extra mile


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Solutions....

  • Server Provision

    • VMWare Virtualised Platform

    • 3 new servers

    • Implemented over 4 months, completed in July 2007

    • Delivered on time and within budget


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Benefits....

  • Minimal interruption to IT services

  • Increased application uptime

  • High Availability

  • Improved Disaster Recovery

  • Less Hardware – reduced costs & increased efficiency

  • Easy to add extra capacity – more sites/users

  • Reduced carbon footprint

  • Cost control


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Solutions...

  • Desktop Provision

    • Desktop virtualisation

    • Initial phase implemented over 2 months, completed in January 2007

    • Delivered on time and within budget


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Benefits...

  • Low cost

  • Consistent performance

  • Very resilient

  • Low support requirement

  • Very secure

  • Reduced carbon footprint

  • Centralised management and control


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Evaluation...

  • Server Provision

    • Application uptime of 99.2% since implementation

    • Server room temperature drop of 6 degrees

    • Benefits realised

  • Savings

    • £4K capital over 4 years

    • £9K running costs over 4 years

    • £17K CHA “person time” over 4 years


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Evaluation...

  • Desktop Provision

    • Generally well received

    • No problems

    • Benefits realised

  • Savings

    • £52K capital over 4 years

    • £11K running costs over 4 years

    • £23K CHA “person time” over 4 years


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Where are we now....

  • Provision of IT services to another RSL

  • 178 users supported throughout Scotland

  • IT services provided to tenants

  • NO EXTRA STAFF

  • All IT services provided by Castle



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