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IT Services

IT Services. Presented by Vera Merkusheva, software analyst September 23, 2015. Who are we. Brian Mackay – Associate Vice President, IT Services & Chief Information Officer Gurjit Lalli – Assistant to AVP Hugh Burley – Manager, Information Security.

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IT Services

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  1. IT Services Presented by Vera Merkusheva, software analyst September 23, 2015

  2. Who are we Brian Mackay – Associate Vice President, IT Services & Chief Information Officer Gurjit Lalli – Assistant to AVP Hugh Burley – Manager, Information Security

  3. Wes Cole, Director, Technical services Campus Local Area Network Servers Support Wireless Networks Outlook Email Backups Remote Access

  4. VacantDirector, Enterprise Systems Development, maintenance, system administration and user support for over 60 application systems at TRU. Technology support and administration of TRU Web Development of web applications including web forms Support and development of myTRU Support for over 40 Oracle databases

  5. David Burkholder Manager, Learning & Communications Systems Blearn (Blackboard) & Moodle Telecom Network Switches Mobile Devices Switchboard Multi-media in classrooms Video Conferencing Multi media support

  6. Karen Wiens Manager, IT Client Services IT Service Desk Desktop Support Computer Lab Support Williams Lake Support Computer Lease Hardware/Software purchasing and license maintenance ITS Communications email, Twitter @TRU_ITServices - www.tru.ca/its/news

  7. IT Services Facts and Figures • IT Service Desk volumes – Jan. to Aug. 31st, 2015: 28,500 tickets and service requests. • 46% of our tickets come through email, 45% by telephone • TRU Website Unique Visitors – 185,000 average per month • Active Learning Management Systems accounts – approx. 11,000 • myTRU Logins (Students/Faculty/Staff) - 10,000 avg. daily • Total # of Desktops/Laptops at TRU – approx. 3000 • Servers - 300+ • Concurrent Wireless Users – up to 4300 in a day

  8. Current Technology tools • www.tru.ca/its IT Website Support and information • Microsoft Outlook email (training available) • Windows 7 operating system (testing Windows 10) • Microsoft Office 2013 (testing MS Office 2016) • SharePoint – OneTRU Intranet (official launch in October) Information at: tru.ca/its/onetru.html • myTRU Portal mytru.ca • Active Directory network account – Personal network data space H: drive 5 GB and shared network drives - O: drive • Wireless Access (TRU and Eduroam) • Remote Access • Banner

  9. www.tru.ca/its

  10. IT Processes • Applications and Systems Access Request (ASAR) form – provides access to systems applications and network driveswww.tru.ca/its/employees/accessrequestform.html • Purchases of Hardware/Software • Web Requisitions (webreq’s) go through IT Services for ticketing to be inventoried and installed

  11. Mandatory Information Security Awareness workshops • Information Security Awareness Essentials I  - "Concepts & Practice“ (September 30, 10:00 a.m.) • Information Security Awareness Essentials II - "Policies & Standards“ (September 30, 2:00 p.m.) • Information Security Awareness Essentials III - "Privacy & Compliance“ (October 1, 10:00 a.m.) • 1 hour sessions held throughout the year • http://www.tru.ca/its/infosecurity/awareness.html • Email infosecurity@tru.ca to register

  12. Other Training • Banner – Introduction and Navigation • Outlook email – Basic and Advanced (September 29, 2:00 p.m. – email rwalker@tru.ca) • Argos– Banner report generator program • Sharepoint – oneTRU Intranet • Training video links available on our website: www.tru.ca/its/employees/training.html • Lynda.com - 12 month pilot until April 20th, 2016 http://www.tru.ca/its/employees/lynda.html

  13. How else can we help? • IT Service Desk 250-852-6800 • Email ITServiceDesk@tru.ca • Monday to Friday 8:00 a.m. to 8:00 p.m. • Computer Lab Support – OM1326 • Monday to Thursday 8:00 a.m. to 8:00 p.m. • Friday to Sunday 8:00 a.m. to 4:00 p.m. during the school year. • Williams Lake – Monday to Friday 8:30 to 2:00 p.m • Email certel@tru.ca (Catrina Ertel)

  14. IT Staff photo – may 2014

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