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Management INLS 227 Fall 2002 Owner v. Manager Owner “ran his own business” managed business and people Played a big part in running daily activities Opened and closed shop Had one building Made those deposits to the bank Management Manager Not owner Was subservient to owner

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Management l.jpg


INLS 227

Fall 2002

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Owner v. Manager

  • Owner

    • “ran his own business”

    • managed business and people

    • Played a big part in running daily activities

    • Opened and closed shop

    • Had one building

    • Made those deposits to the bank

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  • Manager

    • Not owner

    • Was subservient to owner

    • Managed the daily activities

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The Professional Manager

  • Professional Management Programs

    • Wharton Business School 1881

    • Harvard Business School 1908

    • NYU Business School 1918

  • Three factors around this time leading to professional management status:

    • Growth of big business

    • Separation of ownership from management

    • Development of a transferable body of management knowledge

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    Business Management

    • Finance

    • Manufacturing

    • Purchasing, transportation, and physical distribution

    • Human Resources Management

    • Employee Benefits

    • Technology

    • Administrative Systems

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    Management - Finance

    • Role

      • Translates all information into financial, bottom line.

      • Managing money

    • Responsibilities of the Chief Financial Officer

      • Sets financial and financing policies

      • Provides measurements

      • Plans annual and long range goals

      • Evaluates economic trends

      • May also be chief investment officer – setting investment policies

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    Finance Organization ChartMiddle to Large Organization

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    • Planning a manufacturing organizational structure

      • Develop strategy and goals

      • Assign people to structure

  • Manpower planning and performance

    • wages

    • labor

  • Manufacturing processes

    • process design

    • planning manufacturing/production systems

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    • Materials management

      • Planning of production and materials

      • Evaluation

  • Materials handling & warehousing

    • basic handling principles

    • equipment and systems for handling

    • planning the warehouse

    • Quality management

      • Quality Control

      • Vendor quality

      • Customer feedback information

    • Facilities management

      • Location

      • Plant capacity, layout, equipment installation

      • Automation

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    • Originally, the “purchasing agent”

    • Importance transitioned it to purchasing manager

    • Inventory control

      • Just-in-time

    • Purchasing of capital equipment

    • Great place for cost cutting

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    Physical Distribution

    • Gets the finished product to the right place, at the right time, in the right condition, and at the right cost for customer sales

    • Acts as buffer between production of product and the customers or market for the product by maintaining inventories, transportation, operating the warehousing facilities

    • Acts in support and in complement with production, marketing, sales

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    Human Resources Management

    • Locating, appraising, selecting, and placing employees in a timely and efficient manner

    • Requires integration of dynamics of organization, awareness of long-term strategic plans of the organization,

    • Statistical data on separations, promotions, demotions, hires

    • Use of computer technology critical

      • PeopleSoft, HRNetSource

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    Human Resources Management

    • Importance of compliance with government regulations

      • 1960’s the gov’t focused on the workplace as the arena for for social change

      • Amount of regulations had profoundly affected the organization and responsibilities of HR.

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    HR Compliance

    • Documentation and Records

      • Federal statutes and regulations require maintenance of records for varying periods of time.

        nonexempt employees records kept for 3 yrs

        involuntary terminations – 6 months

        Occupational Safety and Health Act (OSHA) records kept for 5 yrs – required for work-related deaths, injuries, illnesses

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    HR Compliance

    • Fair Labor Standards Act FLSA

    • Civil Rights Act of 1964 – Title VII

    • Employee Retirement Income Security Act ERISA

    • Occupational Safety and Health Act OSHA

    • Affirmative Action

    • Family and Medical Leave Act 1993 FMLA

    • Americans with Disabilities Act 1992 ADA

    • Consolidated Omnibus Budget Reconciliation Act COBRA

    • Equal Employment Opportunity Commission EEOC

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    Human Resources Management


    • Employee Compensation

      • Benefits

      • Bonus, Incentive awards

      • Direct pay - largest portion of compensation costs

    • Must develop pay structures

      • Market value,job pricing,evaluation structures (points system)

    • Strategy to determine increases

      • Merit, inflation, across-the-board,

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    Human Resources Management

    • Employee Benefits

      • Def: additional compensation or pay in the form of vacations, sick leave, social security, pensions…

        • Life insurance, medical insurance, profit sharing, pension, SS, discounts, sick, vacation, rest periods, relocation expenses, counseling, credit unions…

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    Human Resources Management

    • Manage Executive Compensation

      • Base salary, annual incentive awards and bonuses, long-teem incentives, stock options, special stock, supplemental pension plans,, perquisites [car, office, plane, medical, club memberships, in-town apt,. Sabbatical leaves…

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    Human Resources Management

    • Training and Development

      • Different from school training – adult training needs

      • Learner involvement, tailored learning activities, informal, manageable units, applied

      • Employee training v. Management training

      • Evaluation of training is important

      • Training cost money!

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    Human Resources Management

    • Performance Appraisal

    • Employee Relations- quality of work, employee health

    • Labor Relations

    • Safety

    • Security

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    Key Resources for HR


    • CCH Health and Human Resources Management

    • BNA Human Resources Library

    • ABI-Inform

    • LexisNexis Academic

    • Business Source Elite

    • Best Practices Database

    • Dissertation Abstracts Online

    • Wall Street Journal

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    Key Resources for HR

    • Internet Resources

      • Department of Labor

      • Bureau of Labor Statistics

      • National Labor Relations Board

      • U.S. Census

      • Report on the American Workforce

      • National Compensation Surveys

      • Employee Benefits Survey

      • Training Supersite from Training Magazine

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    Key Resources for HR

    • Magazines and Journals

      • HR Focus

      • HRMagazine

      • Human Resource Development Quarterly

      • Human Resource Management

      • Monthly Labor Review

      • Personnel Psychology

      • Research in Personnel and Human Resources Management

      • Training

      • Workforce

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    Key Resources for HR

    • Associations

      Society for Human Resources Management

      American Society for Training & Development

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    Key Resources for HR

    • Books

      • Handbook of Labor Statistics

      • American Salaries and Wage Survey

      • Human Resources Yearbook

      • The ASTD Training and Development Yearbook

      • Deskbook Encyclopedia of Employment Law

      • The Executive Handbook on Compensation: linking strategic rewards to business performance

      • The Performance Management Pocketbook

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