The 10 most promising tech companies.

1. VOL 02 ISSUe 07 COMPANY OF THE MONTH The Bipin Shah, CEO Kovair most PROMISING TECH COMPANIES IN INDIA CEO Sumit Ganguli GAVS TECHNOLOGIES CEO CEO CEO A Global Leader in Digital Transformation

4. Indian Banking Industry - Surfing the Blockchain Wave Editor Darshan Parmar R transformational period. With many banks investing massively in the technology, we expect that from this point on, the future lies in the mainstream practice of Blockchain. initiative. For instance, while the technology is still early for the country’s banking sector, the leading Indian Banks (ICICI, Axis, and Yes Bank) have confirmed their participation in the Interbank Information Network (IIN)-a peer-to- peer blockchain-based platform that enables faster cross-border payments-. And this reveals our banks’ approach to adopting new technologies. ecent years are evidence that the Indian Banking sector is progressing through a Blockchain banking solutions will bring operational efficiency, simplicity, and transparency in banking operations. And from the customer’s point of view, it will reduce transactions from, let’s say, hours to seconds. We also believe that such blockchain developments will bring in a direct impact on reducing operational costs and improving efficiencies. Furthermore, our nation’s Ministry of Electronics and Information Technology (MeitY) is presently pursuing an approach for developing the ‘National Level Blockchain Framework’. The government perceives potential applications of the technology in governance, banking and finance, and cybersecurity, among others. However, the structure’s potential for mainstream use in the banking sector will only increase in the coming year. Backing this are the many industry leaders of the blockchain and crypto space. They also see technology carrying the disruptive potential in the banking industry. Furthermore, it will benefit organizations as they can serve more rapidly, firmly, and move on from paper-based to Blockchain stored transaction records. This can also facilitate the expansion of services to underserved small and medium enterprises. This growth directly emerges from the leading banks proactively investing in blockchain platforms as part of their digital revolution From here on, banking institutions must gain momentum and

5. EDITOR’s NOTE concentrate on situations that are challenging in today’s world. They should also encourage the prevailing ones towards the adoption of blockchain and create new models in favor of the customers. devices space is a company called DIPITR. This firm is driving innovation through its smart wearable posture trainer and corrector device called Strack. Moreover, Quavzent is a next- gen global cloud technology solutions and services provider that is constantly innovating with a clear digital transformation strategy. Now, as The Way of Business Solutions, we, at Insights Success, celebrate such technological advancements with the exclusive February’s edition, The 10 Most Promising Tech Companies in India, highlighting the finest firms taking on contemporary progression and reaching the zenith of their businesses. This issue’s interview with Mr. Gagan Arora - Managing Partner & Executive Vice President of Vertex Global Services, highlights the transformation of the start-up ecosystem that the company is carrying out through its various services in the country. We start off with our Cover Story, featuring a digital transformation company focusing on AI, Predictive Analytics, and robotics-led infrastructure management services. We have brought the story of an IT vendor, GAVS Technologies. It was founded in the late nineties. Also, this edition includes Kovair Software featured as the company of the month. It is a company making Software Development Life Cycles (SDLCs) easy, efficient, and effective. Also, the edition of this month has featured a piece authored by Mr. Mishal Suvarna. He is the Country Head - IT at Legrand (India). The CXO standpoint elaborates on the dynamics of Augmented Reality. Some of the honorable mentions in the magazine are Marmeto, SoftClouds, Intuition Systems, and Lead IT. We encourage our readers to go through the pages of the magazine and dive into the world of technological advancements that the featured companies are imbibing and adapting through the dynamics of their respective verticals. The magazine includes names like BizMerlin which develop solutions that take the human capital management system to the next level. Also, Centum Technologies is a company that acts as an efficient solution provider to various corporate requirements and has made its way into this month’s edition. Making a difference in the wearable Darshan Parmar

6. C o n t e n t s COVER STORY 08 GAVS Technologies A Global Leader in Digital Transformation 16 Kovair COMPANY OF THE MONTH Making Software Development Lifecycle Easy and Efficient 20 Vertex INTERVIEW WITH INSIGHTS SUCCESS Global Services Transforming the Indian Startup Ecosystem

7. 24 32 BizMerlin A comprehensive AI-enabled HCM for fast-growing companies ARTICLE Tech Story Disruptive Technologies and its Dynamics in India 30 Centum Technologies Empowering Organizations to Reach Beyond their Potential AR T alk 26 36 DIPITR Enabling India’s First Smart 360o Posture Care Solution Augmented Reality will Change the Way We Work! 38 Quavzent Helping You to Begin Your Digital Transformation Journey

8. Editor-in-Chief Pooja M. Bansal Managing Editor Darshan Parmar Shruti, Rahul Abhishaj, Sneha Shreevarshita, Ananda Publishing Control Team Quality Assurance Team Contributing Writer Art & Design Head Amol Kamble Associate Designer Poonam Mahajan Art & Picture Editor Mayur Koli Co-designer Sapana Shinde Business Development Manager Megha Mishra Business Development Lead Ashwini Pahurkar Business Development Executive Shraddha Yadav Technical Head Pratiksha Patil Technical Specialist Amar Sawant Digital Marketing Manager Prashant Chevale SME-SMO Executive Atul Dhoran Circulation Manager Tanaji sales@insightssuccess.com February, 2020 Corporate Ofces: Insights Success Media and Technology Pvt. Ltd. Off. No. 22 & 510, Rainbow Plaza, Shivar Chowk, Pimple Saudagar, Pune, Maharashtra 411017 Phone - India: +91 7410079881/ 82/ 83/ 84/ 85 Email: info@insightssuccess.in For Subscription: www.insightssuccess.in Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - (614)-602-1754 Email: info@insightssuccess.com For Subscription: www.insightssuccess.com Cover Price : RS. 150/- https://twitter.com/insightssuccess Follow us on : www.facebook.com/insightssuccess/ ollow us on : www Copyright © 2020 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights Success Media and Technology Pvt. Ltd. Reprint rights remain solely with Insights Success. Printed and Published by Insights Success Media and Technology Pvt. Ltd. RNI NUMBER: MAHENG/2018/75953

10. most promising The tech companies in india TECHNOLOGIES A Global Leader in Digital Transformation “Zero is the ‘New Normal’ at GAVS”

11. COVER STORY Sumit Ganguli CEO

12. A many industrialists. Cloud, industry 4.0, mobility, and internet of things, everything equals to the next big internet wave of everything. This means huge growth in the data that is being used, stored and managed. rtificial Intelligence-based IT operation (AIOps) has now become a buzz word among must embrace technologies like AIOps to help businesses deliver digital experiences both on the front and back end. Foreseeing the potentiality of growth, many IT vendors are turning their attention towards AIOps. The opportunities discussed above have persuaded IT companies to follow the wave and embrace AI into their services so that they can offer customer-oriented services. It is to accommodate this growth that many IT companies are converging AI with traditional IT operations. Here, AI plays a significant impact on systems operation. Applying the pervasive power of AI in IT operations will redefine the way infrastructure is managed. Applying AIOps into business operations will simplify the management of complex distributed environments. It will allow IT operations to intelligently orchestrate applications, infrastructure, and services across hybrid cloud ecosystems in alignment with the business while addressing the needs of customers in real-time. “Our focus is to enable IT deliver high performing systems that support digital transformation within the enterprise” Featured in this edition of Insights Success is the brand story of one such IT vendor, GAVS Technologies, a digital transformation company focusing on AI, Predictive Analytics, and robotics-led Infrastructure Management services. Pioneering IT Services Powered by AI GAVS was established in the late nineties by two entrepreneurs with experiences from the real-time information sharing and financial background – Reuters and Forex Trading. They created a foreign exchange management software that worked on real-time data. This product was later licensed to Reuters. With Artificial Intelligence infused operations, the mechanical process of feeding data, performing analytics, isolating potential root causes, has become more efficient. Gradually, there has been a shift in the valuation of business skills from ‘catch incidents and dispatch triage’ to applying business analytics to results generated by AI. Subsequently, GAVS was invited by the then-largest Storage Device Manufacturer to develop a specific product for their field sales. Owing to this successful venture, GAVS started working in various areas of application development, customer support, and other focus areas. So, where are the IT companies headed? The adoption of AIOps can assist in the digital transformation of the company and initiate the growth of IT companies as a true business partner. The changing economy of today’s world and the digital business require IT to keep pace with ever-increasing customer demand. To achieve the same, IT organizations In 2007, Basil Partners, a Private Equity firm which primarily invests in technology companies in the India-US corridor, found GAVS’ offerings unique and came aboard as a key investor, offering the company a platform to take advantage of their

13. client and portfolio companies’ ecosystem. visible in every aspect of GAVS’ operations. Technologies has earned many recognitions, some of which are mentioned–below: In 2015, the Management changed hands through investments from Basil Partners. Sumit Ganguli took over as the CEO, and the company invested considerably on their IP with a special focus on AIOps. An entrepreneur and a visionary leader are just two things to describe Mr. Ganguli. He is also an Award-Winning Author of a Book, ‘Success Breakthrough’, which he co-authored with Jack Canfield and other authors. American Business Awards 2019 for the ‘Technical Innovation of the Year’, for its IP-led AIOps platform Zero Incident Framework. Best futuristic BT Solution Award at the GEC Awards, 2019, Dubai Digital Excellence in IT/ Technology & ‘Best Digital Disruptive Technology of the Year’at the Digital Enterprise Awards 2019 Business Intelligence Awards 2020 Ÿ Ÿ A Visionary and Persistent Leader Mr. Ganguli is an avowed believer in the concept of Servant Leadership. GAVS is therefore managed as a company, with a strong focus on being a flat and egalitarian company with an emphasis on minimal hierarchy. He believes that his role as a leader is to provide the vision, environment, the platform and then engender a sense of belief in the leaders, that there is more to the job than just to meet their daily needs. Ÿ A great leader is the driving force of any company, they create a vision, articulate it, own it and relentlessly drive the company to the completion of that vision. Sumit Ganguliis one such leader. Ÿ “We recently had Gartner Analyst Chirag Dekate, present a case study on how GAVS’ AIOps solution has helped The Jewish Board improve their operations and brought significant relief and cost savings, at the Gartner conference in Las Vegas. It is a Mr. Ganguli brings with him an extensive twenty plus years of experience. His continued fascination towards technologies like Predictive Analytics, AI, and Automation is Under his leadership, GAVS

14. “GAVS will always try to be at the cutting edge of technology” wonderful testimony of our work in AIOps, to be recognized by the Industry,” comments Mr. Ganguli. The Unique Features So, what are these top-of-the-line proprietary solutions and products that have created waves in the arena of business and the world as well? GAVS Technologies is a global full-service provider of Digital IT, Consulting and Enterprise Support. To achieve this, GAVS Technologies has specially designed solutions that leverage Artificial Intelligence for Operations (AIOps) Predictive Analytics, Smart Machines, and Instrumentation. This enables organizations to achieve Zero Incident Enterprise™ From strategic consulting to application and infrastructure solutions and services, GAVS focuses on improving user experience by 10X and reduce resource utilization by at least 40%. GAVS’ products will help change how one organizes their IT Operations. It brings meaningful and actionable insights to speed up network fixes, provides real data as a quantifiable justification to adopt strategies that

15. foster business improvements. These products serve the entire gamut of IT infrastructure technology and application services, architecture guidance, application development and integration, management and consulting services. with many obstacles. GAVS is quite aware of the challenges faced in developing and providing innovative technology solutions. However, this digital transformer is blessed with some like-minded investors who are deep-rooted and convinced with the firm that their platform can provide transformational solutions. the Middle East, and India. Beholding the Future GAVS is presently working with some of the larger Health Care providers and players and also with large manufacturing companies and Financial services companies in the US, Middle East, and India. They commit to be a Company with a purpose, committed to delight the organization’s clients through innovative and enabling technologies. While the solutions and products are designed for virtualized and automated environments that drive business agility, the competitive benefit that GAVS has is their ability to bring outages in the IT Enteprises trend to a Zero Incident state. The company embarked on the development of the innovative product Zero Incident Framework™, based on the prior work that it had done in the infrastructure support and managed services. GAVS has also adopted a very humble approach of trying to promote its product with the clients and prove its worth through outcome, instead of investing heavily in marketing and sales. A recipient of many prestigious awards and global recognition, GAVS Technologies aspire for more successes. They aspire to evolve as a key player leveraging AI-led Technology Operations for some key Healthcare clients and other specific domains. In an attempt to expand its offerings, the company is planning on developing a Shared Service offerings for Solutions for Hospital Enablement. Zero is the ‘New Normal’ at GAVS. The experts at GAVS have promoted the concept of taking the IT infrastructure to a Zero Incident state. The team believes that with intuitive User Experience, Instrumentation, Smart Machines, Predictive Analytics, Automation, Virtualized Desktop, Risk & Governance, and Security, an ecosystem can be created which will enable an IT Infrastructure to trend towards a Zero Incident Enterprise. The award-winning AIOps platform of GAVS consists of 5 modules: Discover, Monitor, Analyze, Predict and Remediate which enables proactive detection and remediation of incidents helping organizations drive towards a Zero Incident Enterprise™. It has also adopted an approach to be an IP led Services organization, where it is not just a product company or a service provider that is focused on professional services. It is trying to chart a unique path. The company believes that its leading-edge technology and the wrapped around service will be an engaging proposition for some of its key clients in the US, GAVS also aspire to evolve as one of the Best Employers in its category and be a crucible to promote new disruptive technologies for its clients. It is trying to build a resource pool that are members of the SWAT team - Smart, Hard-working, Articulate and Technologically Curious, and are excited about taking the Zero Incident Framework and their other innovative technologies, to the world. The company celebrates non-conformity and out of the box thinking; key ingredients to promote innovation. “GAVS’ The power of Zero Incident Framework™ drives operational efficiencies through cost optimization and automation and further sets the blueprint for proactive and predictive operations which in turn drives down unplanned outages and reduces the meantime to fix problems. This automatically enhances customer delight and end-user experience. products will help change how you organize your IT Operations” “We are convinced that commitment to these values and cultures will sustain the industry and will be the very bulwark of a company that is thriving and purposeful,” concludes Mr. Ganguli. Winning over the Obstacles While the digital experience is vital to a company’s success, it also comes

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18. Bipin Shah CEO 2020, ISSUE - 02, VOLUME - 07 INSIGHTS SUCCESS | 16

19. Company of the Month Manufacturing, Networking, Telecom, Defense, IT Consulting and more. The Flagship Product and Pipeline Kovairr’s agship product Omnibus Integration Platform is the SOA proprietary ESB (Enterprise Service Bus) platform. It provides ~100 OOTB integration tools, consisting of both commercial and open-source tools. It is also capable of incorporating in-house management tools and thus allowing them to secure their current investment resources. Making Software Development Lifecycle Easy and Efficient I our lives easier but also save our time. These software are used to forecast weather, stream multimedia, book a cab, and much more. One could say, these applications have vastly transformed human life. n today’s world, anyone would hardly imagine life without software. Not only these make Established in 2006 at Sector V Kolkata, the IT hub for eastern India, Kovair Software was formed following a merger between two entities into the software development tools business. The major inspiration behind was to make the SDLC efcient, effective, easy, and integrated for multiple tools being used in the software development process. This also includes the process methodology to produce the best quality and cost-effective software. Organizations can use Kovair Omnibus to incorporate DevOps and Data Lake. Using Kovair Omnibus, companies achieve cross-tool traceability-based results, reports, and dashboards to ensure complete accountability of launches. However, did you ever wonder how these software applications came to be? How are they developed from creative ideas to working pieces of software? Well, these are accomplished via software development life-cycle methodologies, where engineers undertake the production process to bring technology to life. Kovair provides integration support through its’ Remedy and ServiceNow Integration Adapters’ and thus contributes to ALM-ITSM convergence between application development and technical support teams. The adapter improves collaboration between development teams and technical support teams in order to speed up the correction of customer-reported issues. Kovair serves the industry with the objective to connect all the processes ranging from Requirements Elicitation to Design & Development to Delivery & Deployment. It also aims to make the entire ALM/Software Development Lifecycle better, faster, and more efcient. In this edition of The 10 Most Promising Tech Companies in India, we present Kovair Software, a rm that makes Software Development Life Cycles (SDLCs) easy, efcient, and effective. Over the course of 14 years, the organization has evolved to make the development process time- efcient and productive, while keeping the name favorite and distinct from its rivals. Omnibus integration thus combines the centralized execution of ITSM process areas such as an event, issue, shift, and conguration management with a unied system. Integration is compatible with Release Planning, Event Resolution and Issue Analysis. IT and Software teams use Kovair products to foster collaboration, automate workow, and improve product quality. With such offerings, Kovair Software serves and caters to the software development industry across various verticals including BFSI, 17 |INSIGHTS SUCCESS ISSUE - 02, VOLUME - 07, 2020

20. delivering the state of the art to their end customers. A Transparent Vision Kovair Software marches ahead with the mission ‘making software development transparent across all levels of management.’The rm achieves this by creating organizational visibility for total project management, tools for process control, collaboration, and analytics for management. Industry Recognitions For its technical prociency, Kovair Software is proud of its Gartner recognition for its Omnibus Integration Technology designation as a ‘cool vendor’ and a Forrester recognition as a ‘Versatile ALM Tool’ vendor. Other than that, the rm has numerous publications throughout the industry. According to the company, the methodologies such as waterfall, agile, DevOps, Value stream will evolve from time to time in the industry. “The vision and mission have to adapt to or adopt changes. That is the job of a company’s development management team but a company like Kovair has to evolve to facilitate that,”says Mr. Shah. Tracing Future Footsteps The Supremo of Kovair The CEO of any company is typically seen as the key leader of any organization. Nonetheless, every CEO knows that his or her success depends on the team he or she can build. Similarly, Bipin Shah, the CEO of Kovair comes with a solid education in Electrical Engineering. Prior to entering the software industry, he had a long and successful career in the semiconductor chip industry in the heart of Silicon Valley. Mr. Shah leverages the benefit of many years of management experience, knowledge, and experience of the start-up culture. Regarding his team, he says, “Most of Kovair core team is in India and my core team has over 15 years of experience each and they are all ‘solid citizens.’ We have not suffered from the ‘rotating door syndrome’ for our team and that is a big asset!” Sharing his perspective, Mr. Shah says that the key goal for any company should be innovation and good execution. Hence to grow the business, he wishes to innovate and create a market or customer- desired changes for the success of the company’s top and bottom lines. Being in Line with the Industry Perceiving the software development market tools and services and visions from companies such as Gartner, IDC, and others, the rm cites development in AI for software applications, Big Data, Analytics for management, and marketing strategy creations, and customer preference-based selling. Alongside this, it cites the continuous expansion of cloud- based deliveries to the end-users to be another major factor that will require continuous technology changes. “In one of my past presentations to industry colleagues in Silicon Valley through TiE ( an organization that fosters entrepreneurship and mentors budding entrepreneurs globally), I had stated that any company has to have three attributes: The Right Vision, The Right Knowledge, and The Right Execution – the three pillars of Jainism that I have grown up with Samyak Darshan (Balanced Vision) Samyak Gyan (Balanced Knowledge) and Samyak Charitra (Balanced Character or Actions) that are as true for an individual’s success and liberation as they are for a corporation. Keep doing the right things based on these principles and success will come your way,” concludes Mr. Shah. Consequently, with such developments come more security and enhancement for preventing data security threats for individuals. Hence, the rm suggests that any management team in the Software industry must focus on these areas so that they are not left behind in Visit www.kovair.com to know more 2020, ISSUE - 02, VOLUME - 07 INSIGHTS SUCCESS | 18

22. VERTEX GLOBAL SERVICES D which have been increased by 50%. The startup ecosystem is approaching escape velocity and is setting itself up for a period of sustained growth. Transforming the Indian Startup Ecosystem interview with insightssuccess id you know India has become 3rd biggest startup hub in the world? One of the major reasons contributing to the country’s success is getting an investment from Global Tech Incubators Today, the startups in India need to focus on low-cost, high-impact yet innovative solutions, particularly those that employ a large number of people. Startups play a crucial role in accomplishing this, because of their potential for scalability and exponential growth. Hence, in our quest to nd ‘The 10 Most Promising Tech Companies in India’ we at Insights Success have come across Vertex Global Services which is making an indispensable contribution to the startup ecosystem and helping its clients to achieve their goals by inculcating the above attributes. In the following interview, the company’s Managing Partner & Executive Vice President, Gagan Arora explains about the services and the journey that transformed Vertex Global Services into one of the fastest growing online research company. 2020, ISSUE - 02, VOLUME - 07 INSIGHTS SUCCESS | 20

23. WHAT IS THAT ONE ASPECT WHICH DEFINES YOUR COMPANY? We are a company driven by innovation & passion for excellence. We strive for excellence in whatever we do. Our ESAT (Employee Satisfaction) has been equal to our CSAT (Customer Satisfaction) for the last 2 years (92% & 93% respectively) which demonstrates how much we value our clients & employees. Our innovation based metrics & standard operating processes has not only yielded 19th rank amongst the top innovative companies across the globe but has also helped us to grow at a rate of whooping 100% year on year. Vertex is not just about sales and prot, our company has values – values, we live and breathe through our people and clients, inside and outside of the company. Our core values – we care; we seek the best; we are teachable and growth-oriented; we speak to inspire; and we are bold and go-getters – guide everything we do each day, which has led to our success. These dene us as a conscientious company. WHAT SERVICES / PRODUCTS / SOLUTIONS DO YOU OFFER? We are a globally recognized brand offering services as: 1. Global Stafng 2. Machine Learning 3. Outsourcing 4. Compliance 5. Market Research 6. Articial Intelligence Gagan Arora Managing Partner & Executive Vice President 21 |INSIGHTS SUCCESS ISSUE - 02, VOLUME - 07, 2020

24. ACCORDING TO YOU, HOW IMPORTANT IS IT TO BE UPDATED WITH TECHNOLOGY AS PER YOUR INDUSTRY SECTOR? WHAT ARE THE CHALLENGES YOUR COMPANY COME ACROSS AND HOW DO YOU ADDRESS THEM? Technology is inescapable. It pervades every facet of our life. As the days, months and years go by, technology just gets better and better. What was once the latest and greatest yesterday, is old hat today. Challenge #1: Choosing the right technology according to company’s needs Challenge #2: Securing company’s data Challenge #3: Integrating with applications We overcome the above by: 1. Knowing our business’s strengths 2. Knowing our employees 3. Using the technology that is more employee friendly 4. Utilise identity and access management (IAM) 5. Use of encryption methods 6. Researching the technology of interest Keeping up with the latest tech will also enhance our company’s success in the industry by staying relevant and competitive in the market. Getting more functional means getting more competitive. The bottom line is, technology doesn’t wait for you and if our company isn’t keeping up with it, we will surely be left in the dust by one of our competitors. IN LIGHT OF YOUR PROVEN INDUSTRY EXPERTISE, HOW DO YOU SUSTAIN YOUR COMPANY’S COMPETENCY IN A CUT-THROAT MARKET? HOW DO YOU STRATEGISE ON SCALING YOUR COMPANY IN THE FUTURE? In order to consistently come out on top in our proven industry expertise: we focus on expanding perspectives beyond time-worn assumptions, and the ability to effectively increase the level of engagement of our employees. We believe in framing & following innovation based methodologies and creating frequent opportunities for blue-sky thinking. See our secret recipe that we are working with towards scaling our company in the near future: 1. Protect our business values 2. Focus on what we want to be - not what we are 3. Leverage our innovation based methodologies and providing tailor made solutions to our clients 4. Make sure we’re ready and prepared for growth 5. Learn from competitors who’ve successfully grown 6. Build a great team of employees 7. Have internal benchmarks and keep a robust audit system to ensure quality check 8. Access outside expertise as-and-when required 9. Never compromise on quality or consistency 10. Identify our barriers to growth One of the greatest differences between others and us is the level of teamwork and active collaboration taking place. Great teamwork is not an accident; it takes focus, understanding of team dynamics and then, hard work to make it happen. Plus, we have plenty of happy clients globally as our brand ambassadors and thus, we have become self-sustaining through the revenue and prots we generate and are able to grow organically. 2020, ISSUE - 02, VOLUME - 07 INSIGHTS SUCCESS | 22

26. most promising The tech companies BizMerlin A comprehensive AI-enabled HCM for fast-growing companies ‘ in india E is short-lived and dynamic, while the strategic defini?on of talent and success itself is evolving. The tools of yesterday are simply a misfit today. Tradi?onal Human Resource (HR) so?ware are now, nothing but glorified and beau?fied spreadsheets suppor?ng data in, data out ar?facts. It was observed that despite immense technological development, most of the HR so?ware were simply pre?y address books, and companies were s?ll running their strategic planning in Excel or Google sheets because the companies were s?ll not ready to invest in a smart AI-enabled HCM so?ware which can help reduce the ?me to fill, turn-over rate and cost per hire as well provide more insight into an organiza?on’s absenteeism rate or internal promo?on rate. very fast-growing organiza?on needs a robust and AI-enabled HCM solu?on in order to hire, onboard engage, and retain their team of excep?onal. They need to do it in a landscape where the work assignment We are entering into the high paced environment where each day we have to deliver something new that was unimaginable yesterday ‘ gives smart recommenda?ons about candidates, or the data-driven career planner, BizMerlin is fundamentally different from a transac?onal drive HR so?ware. It has rapidly grown its presence in North America, Europe, Africa and La?n America. An HCM solu?on cannot be called ‘modern’ if it cannot give its users insights that they never knew were possible. Observing such inefficiencies, the team at BizMerlin came together to develop solu?ons that take the human capital management system to the next level. “We started BizMerlin when we realized the massive changes sweeping Human Capital Management. HR Managers of today are answerable to the top execu?ves for the new ini?a?ves in the organiza?on well supported by data. A very simple example of such a metric is “Referral rate” and a smart HCM provides you with real- ?me data to this metric which is a direct implica?on of engagement level in an organiza?on .” says Gagandeep Singh, Senior Technology Manager of the company. The mission of the company is simple - To provide the best AI-powered Human Capital Management System as a tool to unlock the best in people. BizMerlin considers it a responsibility to provide absolutely the best human capital management possible to its customers. It strives to achieve this by u?lizing the op?mum capacity of people, processes, and underlying so?ware capabili?es. From helping the clients in se?ng up ?me off policies that are compliant with appropriate jurisdic?on, or career pathways, reten?on risk factors, to having a highly successful HR department, BizMerlin does it all! Story of a Biz Wizard BizMerlinHR is the next genera?on, AI-powered Human Capital Management solu?on for fast-growing mid-size companies. Whether it is the automated competency matrix, the flagship Applicant Tracking System (ATS) that Gagandeep is an IT enthusiast with a track record of incorpora?ng user and business requirements into cost- effec?ve, secure and user-friendly solu?ons. These 2020, ISSUE - 02, VOLUME - 07 INSIGHTS SUCCESS | 24

27. solu?ons are known for scalability and durability. He is a proven leader who drives system architecture decisions and leads projects from concept through the release process. He started as a so?ware developer at BizMerlin. But, his journey at the company has been fast, exci?ng and full of life-changing experiences. “The mission of the company was clear from day the I joined, the leadership gave me my space to expand the company mission to my team members. The company mission became my mission and vision for the product. With each new release and each new hire, we strive to create an impact with our exis?ng and poten?al customers,” shares Gagandeep. In his ini?al days of working in the company, he realized that he belonged to a super talented team. Gagandeep’s journey under the guidance of BizMerlin’s CEO Dr. Amrinder Arora skyrocketed. This not only helped him in improving and honing his technical skills but also assisted in developing leadership skills. “I started to add value across the business and take on more responsibility over the period of ?me,” he says. Then he started to mentor others and began to lead a small team of engineers. Gagandeep Singh Senior Technology Manager BizMerlin and Industry Dynamics talent!” informs Gagandeep. Most of these candidates are going off to the five largest employers. But the poten?al talent pool is larger than this, and companies are expected to do well in exploring this space a li?le more liberally. “Tech leaders need to gear-up for next-genera?on, AI- driven cyber-a?acks and privacy laws,” states Gagandeep. According to him, the leaders need to be more vigilant with detec?on and training against these threats. Forward-thinking organiza?ons are now implemen?ng privacy by design in their products, but making sure those efforts meet GDPR standards is an ongoing concern. Google, for example, just saw a record fine by French regulators over how the company collects data. BizMerlinHR already has that covered with its GDPR compliance, CCPA compliance, and SOC Compliance. AI has changed every aspect of business over the last few years. Many exci?ng changes have taken place in the HR space, especially in the area of Predic?ve Decision- Making. The exci?ng thing about BizMerlin is that it is at the winning cusp of what AI can do. The future winners will be those organiza?ons who escape the gravita?onal pull of the past and push forward with the fuel of innova?on. Another challenge that the tech companies are facing these days is to be able to find great talent. Since it’s more globally distributed than ever, retaining the qualita?ve human resources in this fierce compe??on from most tech hubs is of paramount importance. “If you're only looking at college graduates with computer science or electrical engineering degrees from the top ?er universi?es or colleges, then yes, there are hardly any le?. Our leadership at BizMerlin is a die-hard believer in the talent of Punjab. We hire the best from and in Punjab and so far we have not felt ever at loss of the best Hr’s role as an administra?ve func?on will con?nue to shi? to HR being a strategic advantage for the organiza?on as it con?nues to be supported by technology. It simplifies administra?ve tasks and frees up ?me and resources to make a more strategic impact on the organiza?on. “BizMerlinHR’s AI-enabled HCM creates a more cohesive, communica?ve and op?mal workplace,” concludes Gagandeep. 25 |INSIGHTS SUCCESS ISSUE - 02, VOLUME - 07, 2020

28. AR Talk Mishal Suvarna Country Head About the Author Mishal Suvarna is the Country Head - IT at Legrand (India). He has more than fifteen years of rich experience in technology and business management for Fortune 500 clients across various sectors. These verticals include Manufacturing, BPO, Pharma, BFSI, and Retail Industries. Mishal is an extremely detailed individual with a knack for having an excellent command over communication with precision. May it be verbal or written, his communication and interpersonal skills are commendable. The key focus areas where his talents lie are Automation and Continuous Service Improvement. All of this while incorporating digital solutions to address business needs with a delivery approach oriented towards the customers. Mishal is an individual with an eternal thirst for excellence and likes to tackle adversities head-on. 2020, ISSUE - 02, VOLUME - 07 INSIGHTS SUCCESS | 26

29. AUGMENTED Augmented reality is the use of technology to impose information — sounds, images, and text — in the real world we see. Think of the "Minority Report" or "Iron Man" style of interactivity. to make it feel part of the physical world. FUTURE OF AUGMENTED REALITY The ultimate goal of augmented reality is to create a convenient and natural immersion, so there's a sense that phones and tablets will get replaced, though it isn't clear what those replacements will be. Even glasses might take on a new form, as "smart glasses" are developed for blind people. Like any new technology, AR has a lot of political and ethical issues. Google Glass, for example, raised privacy concerns. Some worried that conversations might be surreptitiously recorded, or pictures snapped or thought that they might be identied by face recognition software. WILL CHANGE THE WAY WE WORK! REALITY SixthSense, Google Glass by Google, Mobile AR game – Pokemon Go to name a few. WHAT IS AUGMENTED REALITY? Often people confuse between Augmented Reality and Virtual Reality (VR). Virtual Reality is a computer-generated environment for you to interact with while Augmented Reality is an ‘addition’ to the reality around you. HOW DOES IT WORK? In practice, Augmented Reality can let you see how furniture would look in your living room or play a digital board game on a cereal box. All these examples require an understanding of the physical world from the camera feed, i.e. the AR system must understand what the real world is and decide before adding digital content at the right place. AR is for things you need to get right the very rst time. Augmented reality’s innite possibilities – Simply put, Augmented Reality (AR) is a digital extension of your physical world. . With the help of advanced AR technologies (e.g. adding computer vision, incorporating AR cameras into smartphone applications and object recognition) the information about the world around the user becomes interactive and digitally manipulated. 1. Manufacturing environments – production oor 2. Remote expert guidance 3. Medical and surgery Opportunities you can leverage on today 4. Field Service a. Reduce time for the rst-time x b. Faster repair times c. Fewer return visits 5. Logistics d. Reduced time for asset location e. Increased productivity / WO completion f. The improved work error rate 6. Training g. Improved efciency and condence h. Decrease in time to productivity for new resources I. Improved safety 7. Immersive Analytics j. Increased visibility to complex data k. Augmented data discovery l. Get to actionable data faster This is achieved using computer vision, which is what differentiates AR from VR, where users get transported into completely digital worlds. This digital content is displayed realistically so that it looks part of the real world – this is called rendering. Augmented reality is often presented as a ‘futuristic’ technology, but a form of it has been around for several years. Remember the heads-up display in many ghter aircraft back in the 1990s would show information about the altitude, direction, and speed of the plane and only a few years later they were able to identify the targets in the eld of view. Augmented Reality requires an understanding of the user world in terms of both semantics and 3D geometry. Semantics answers the “what?” question, for example recognizing the cereal box. Geometry answers the “where?” question and infers where the cereal box is in the 3D world. Without geometry, AR content cannot be displayed at the right place and angle, which is essential In the past decade, various organizations have built devices & programs which gave us augmented reality; MIT Media Lab’s 27 |INSIGHTS SUCCESS ISSUE - 02, VOLUME - 07, 2020

32. most promising The tech companies in india ‘ Empowering Organizations to Reach Beyond their Potential T providers, who assist them to ascend quickly towards the heights of success. These service providers possess deep customer knowledge, focus on business outcomes, and specialize on mul?-cloud deployment. They embrace innova?on, while overcoming all the odds and provide the best customer experience to top businesses. oday’s business world has become extremely compe??ve, where each player needs to step up their game to stand ahead of the compe??on. Accordingly, they have to rely on efficient service We partner with organizations to accelerate their transition into the digital space and help them achieve success ‘ One such vanguard standing tall at the forefront of excellent delivery of services is Centum Technologies Private Limited. Established in 2008, the company is headquartered at Bangalore. It acts as an efficient solu?on provider to various corporate requirements. In today’s world, informa?on is not a just a medium for communica?on, but also the founda?on for a successful business empire. Master of Computer Applica?ons having hands-on work experience with cloud servers. He has mastered his skills and understanding of the intricacies of the hos?ng business. Accordingly, the company provides businesses with end- to-end IT solu?ons, in addi?on to total internet-based solu?ons. It focuses on revolu?onizing companies, transforming from snail mail to sonic mail based technology. It caters to different requirements of the clients and incorporates advanced technology to give them an edge over their compe?tors. Neelesh founded Centum in 2008 with the inten?on of providing cost-effec?ve web hos?ng solu?ons to the small and medium sized organiza?ons. During the decade old journey, he has led the company to become the preferred partner for maintaining a 360 degree web presence for various organiza?ons. The solu?ons that Centum provides are unique to each company based on logically derived informa?on flow systems. The company employs a team of Google cer?fied professionals to assist customers in all aspects of the Google Apps journey. It was established with a mission to provide value-based web presence solu?ons. Leadership’s Me?le Embracing Advancements and Innova?ons Centum believes in staying abreast with the cu?ng-edge technologies, while providing the customers with a las?ng experience. It is proud to have partnered with one of the best cloud service providers, Google. The company has built exper?se to deploy Google’s G Suite solu?on for small and medium organiza?ons. On the design and development front, its preferred content management pla?orm is Wordpress, one of the most preferred CMS solu?ons. The person heading Centum efficiently is none other than Neelesh Shukla, the Founder and Director. He is a 2020, ISSUE - 02, VOLUME - 07 INSIGHTS SUCCESS | 30

33. Customer-Oriented Products and Services The core objec?ve of the company is to priori?ze every task, keeping in mind requirements of the clients. The team at Centum specializes in different areas like graphic design, so?ware development, user experience, customer rela?ons, and project management. This gives the team an ‘in-depth customer perspec?ve’ and helps design and deliver the right solu?on. The company custom designs the end product for each customer specific to the requirement. It follows W3C design principles and best prac?ces. It considers the client’s security as one of the key concerns. To fulfill this requirement, the security audit team is employed, which fixes issues with code to secure the website. Centum is one of the very few web design companies which follows a quality assurance process for website development. Addressing the Developments Centum believes that the web design and development industry has been evolving from earlier sta?c sites to dynamic ones. Ini?ally, websites were built in HTML and were meant for desktop viewing. The advent of smartphones has brought informa?on access to everyone’s finger ?ps on their mobile phones. The company states that websites have evolved and have now become responsive, while social media is playing a crucial role in the development of businesses. Neelesh Shukla Founder & Director Team Centum states that almost every company is now looking at the digital space and planning digital strategy to grow their business and reach poten?al customer across the globe. It further aspires to be a partner with the customer in their digital transforma?on journey. Upholding Digital Marke?ng Future Perspec?ve Centum states that digital marke?ng has provided huge opportuni?es for organiza?ons to reach out to prospec?ve customers across the globe. The company itself provides various services including search engine op?miza?on, search engine marke?ng, and social media management to organiza?ons to leverage the power of digital space and scale their business. Centum was formed with a mission to provide value based web presence solu?ons. “As per a recent survey, data consumed on hand held device has surpassed data consump?on on laptops and desktops. With the advent of cloud solu?ons, mobility will play key role in the solu?ons we provide”, states team Centum. Opinions about Start Ups Marching forward, the company is buckling up for the above-men?oned challenge. Accordingly, it has already got on board a team to work on the mobility solu?ons which will compliment its web presence solu?ons. Centum intends to be the preferred partner of choice to its customers for cloud and mobility solu?ons. The company believes that start-ups usually have to take on the s?ff tasks of reaching a larger customer base, budgetary constraints, and acquiring and retaining customers. It opines that digital marke?ng is a boon for start-ups. It is cost-effec?ve, provides companies with various advantages, and fits well with any small business or start-up. 31 |INSIGHTS SUCCESS ISSUE - 02, VOLUME - 07, 2020

34. DISRUPTIVE TECHNOLOGIES DYNAMICS D decades, we have witnessed numerous inventions and innovations. Following the pattern, the current year holds for us some upcoming technological disruptions. AND ITS IN INDIA isruption is what drives human life forward. One could say without disruption, human life cannot advance. We have come a long way from technological inventions to disruptive technologies. One such example can be, the evolution of horse-driven vehicles to auto-driven cars. Since last few GADGETS In the recent times, the electronic gadgets market has seen an upsurge in the variety of products, product sale, product demand, etc. This has allowed many new companies to enter the Indian market over the past few years. Companies like RealMe, Xiaomi, Honor, etc. are some of the recent additions to India. With their cost- effective phones and disruptive technological inventions, they have captured the Indian clientele. With the growing competition, every company wants to launch new gadgets and stay ahead in the race. Companies today, are experimenting with new technologies. Among them, Xiaomi, is set to launch disruptive Internet of Things (IoT) products in 2020. These tend to enter the smart home-products segment to serve Indians with world-class products in the coming times. The company claims to bring the most cutting-edge smartphone technology using IoT. TELECOM INDUSTRY 2019 has been a tough year for the telecom industry. The industry is moving towards a 2-3 player market with the major consolidation witnessed in the preceding years. In the age of technological 2020, ISSUE - 02, VOLUME - 07 INSIGHTS SUCCESS | 32

35. Tech Story inventions, the telecom players have invested heavily in the advancement of the network. The advent of 5G has been one such investment. The telcos are expected to earn 70% of their revenue from enterprises in the 5G era, instead of the 30% they are earning now. This technological invention is expected to be a major revenue generating source as it will supersede 4G with a speed of up to 100 Gbps. 5G has been already rolled out in patches and India is expected to see some major changes in the telecom sector in 2020. The spectrum auctions have been conducted by the government twice already. The limitation being faced is that the base price of the spectrum is high. Due to this the bidders are not showing interest. However, we hope to see new developments soon. HEALTHCARE SECTOR The healthcare sector in India is growing at a brisk pace. Technology is helping the sector work effectively and improve its services. The amount of data available online is developing by quality and quantity. The data is used for market analysis as well as predicting competition. Data analysis also helps to prevent health threats before hand. It has significantly contributed in the development of personalized healthcare. It has also enabled the providers to study the health history, allergies, etc. of a patient in detail with the available data. Personalized treatment gives the desired results in a better and faster way. The process becomes hassle free for the patients as they do not have to spend too much time in getting the treatment. Data driven healthcare could be the future of the industry. CONSTRUCTION INDUSTRY The construction industry of India is focused on making construction efficient and sustainable. The advanced technologies like Building Information Modeling (BIM), drones, Internet of Things, etc. serve as remarkable tools to improve the quality of construction. BIM and modular construction helps understand how the building materials will sustain and estimated amount of material required can also be predicted. The wastage of materials is reduced this way. Another new-gen technology is the drone, which is expected to serve as a medium to build smart cities cost efficiently and safely. It is expected that in the next 10 years, drones will play a leading role in the construction of futuristic buildings. Drones will ensure that the construction industry will deliver projects with better finishing as well as on time. Over the years, India has seen many technological advancements. The manufacturing industries, automobile industry, construction industry, agriculture sector, etc. are a few sectors which have grown tremendously with the emergence of technology. There will be continuous upgradation in technology, which will allow the Indian industries to evolve and deliver better products and services. - Shreevarshita Gupta 35 |INSIGHTS SUCCESS ISSUE - 02, VOLUME - 07, 2020

38. most promising The tech companies in india DIPITR Enabling India’s First Smart 360 Posture Care Solution Our vision is to build the world’s first posture ‘ ‘ o W the go for people. Its ac?ve usage has been facilita?ng ease of obtaining informa?on quickly wherever we are. This func?on variably helps in making decisions pertaining to daily lives more ac?vely while crea?ng a user-friendly experience. earable devices have been disrup?ng the Indian market for quite some ?me now. This technology has emerged as a futuris?c solu?on for accessing requisite data on ‘ ecosystem‘ among professionals due to long hours of staying or si?ng in a par?cular posi?on. It is one of the leading causes of back pain in India and almost around the whole world. Strack takes care of posture correc?on, posture training, posture tracking, and posture management to make its users feel happy and relaxed when it comes to their back. It wouldn’t be wrong to say that Strack has got your back. This technology is now present almost everywhere. From smartphones, smartwatches, and portable accessories to AI-powered home consoles, wearable devices have found its existence prolifera?ng wildly. The digital genera?on has paved the way for its rapid growth and its increasing demand has made wearable devices’ expansion more evident. Wearable devices’ emergence in the healthcare industry has been major deal-breaker for lots of companies that are keen on facilita?ng medicare informa?on in a more understanding manner to the pa?ents or users who are health conscious or health-oriented. One such company driving innova?on through its smart wearable posture trainer and corrector device is DIPITR. It is an organiza?on focused on designing and developing products in health-tech and wellness space by improving people’s posture and produc?vity. This small wearable device can be worn on the upper back. It needs to be calibrated to the correct posture of a person using the mobile app or by pressing the bu?on two ?mes. Then, Strack sends out a gentle vibra?on alert each ?me that person slouches. The device is completely designed, developed, and manufactured in Bengaluru. The company has signed up with a contract manufacturer to produce the device whose cost is at Rs. 6700 which is available on e- commerce pla?orms like Amazon, Flipkart, and other shopping websites. Strack also enables services to corporates and workplaces where long desk hours are prominent. Its product Strack helps in solving the problem of increasing back problems. It has been observed that poor posture-related ailments are on the rise 2020, ISSUE - 02, VOLUME - 07 INSIGHTS SUCCESS | 36

39. Here are a few of the awards and accolades received by DIPITR: Ÿ CEO Insight 2020: Top 10 Best Smart Gadgets for Business in India Ÿ IoT Next 2019 Award Winner (Health-Tech) Ÿ Kelevate 2018 Award Winner (Health-Tech) Ÿ The 10 Most Emerging Tech Start-up Ÿ The 10 Most Promising Wearables Solutions Award - Silicon India Ÿ 8 Innovative Products on Amazon - Economic Times Amir Valani Founder and CEO Responsibly Driven Amir Valani is the Founder and CEO of DIPITR. He is a graduate from IIM Indore and SMU (Texas, USA) with more than twenty years of experience in entrepreneurship, product management, and marke?ng. DIPITR has emerged as a leading tech company due to his valuable efforts as the company has flourished 30 to 40% every month since its incep?on. His extensive experience comes from his service in other pres?gious companies where he worked in posi?ons of high responsibility. His track record includes working for firms like Paras Marke?ng and Aga Khan Educa?on Service. preven?on, lead him to launch Strack. Amir had lots of complica?ons, right from assembling parts to design ?ll manufacturing, the hardships were never-ending. S?ll, his constant focus on the mission he envisioned helped him in facing those challenges and accep?ng the end results as they came. He considered it the part of his journey. Moving towards the future, the DIPITR’s target is to become a $100 million company by the end of 2022. The firm wishes to expand while covering all major ci?es in India as well as capture the interna?onal markets like North America and Europe. According to Amir, “the wearable technology in the workplace is indeed a step in the right direc?on for corporate wellness programs.” Health can definitely be in the hands of every person with flawless metrics and appropriate privacy standards. “Our mission is to become a Market Leader in ergonomics and posture tracking by the year 2022,” concludes Amir. Under Amir’s leadership, the team of DIPITR ensures that it never lags behind in terms of technological know-how. His con?nuous determina?on to make the public understand, while crea?ng awareness about back pain and eliminate it by proac?vely concentra?ng on its 37 |INSIGHTS SUCCESS ISSUE - 02, VOLUME - 07, 2020

40. most promising The tech companies in india Helping You to Begin Your Digital Transformation Journey ‘ T services via their favorite touchpoints. As businesses around the world are witnessing rapid digital transforma?on, they are embracing and developing new technologies to meet the diverse demands of their consumers. However, only a few companies have mastered the skills and have tools to sustain themselves in this compe??ve digital era. Hence, Quavzent, with its technology solu?ons and services, helps companies across various industries to become fluent in technology, stay abreast of digital trends and constantly innovate with a clear digital transforma?on strategy. he world has gone mobile-first; everyone wants products, services and informa?on at their finger?ps. Today, customers have more choices among the brands to get their desired products and Our main goal is to solve the biggest challenges companies face every day and help them transform their business operations and grow the business significantly ‘ Over 50% of businesses face the biggest challenge with customer journey management which is the main pillar of business growth. Whether a business is building audiences, speeding up sales or increasing reten?on, customer journey management is crucial to dis?nguish and grow. Quavzent is a next-genera?on global cloud technology solu?ons and service provider to the IT and ITes industry. As a SaaS (So?ware-as-a-Solu?on) provider, it enables organiza?ons to build their brand. The company assists organiza?ons in developing their products, crea?ng digital iden??es, managing online presence and implemen?ng new technologies like AI, ML or Data Analy?cs. Quavzent is part of TechGenyz, a leading media-tech company with a global presence. While the team of Quavzent was focusing on the growth of the TechGenyz, they found that most companies had yet to adopt the much needed digital transforma?on. The Incep?on Story According to Quavzent, digital technology has transformed the landscape of customers’ journey, client engagement, marke?ng, opera?ons and more, in such a way that impacts every area of business. Quavzent iden?fied the huge demand and supply gap that most organiza?ons are s?ll unaware of where to take the first step in the digital transforma?on journey. In this con?nuously changing business environment, 2020, ISSUE - 02, VOLUME - 07 INSIGHTS SUCCESS | 38

41. organiza?ons need to evolve and focus on crea?ng convenient, digital solu?ons both internally for their employees and externally for their customers. Hence, Quavzent with its innova?ve approaches took the leap to help companies begin their digital-first journey. The Passionate Persona The Founder of TechGenyz, an emerging global media- tech company, Mr. Swapan Kumar Manna also founded Quavzent.Swapan along with Sandeep Mondal, the Co-Founderand CTO of Quavzent have been working together to help business transform their digital footprint for the last five years. Swapan provides leadership and direc?on for the future posi?oning of the company as a key player in the SaaS industry. He is responsible for aligning business strategy, bringing innova?on, building the company’s culture, mission, and vision. Alongside Swapan, Sandeep oversees the implementa?on of new technology, builds innova?ve solu?ons that assist companies in their journey of digital transforma?on. The co-founding team includes: Avan? Buche, Sneha Kapale and Rahul Bhagat who work on the Project, Marke?ng and Customer Success side. Swapan Kumar Manna Founder same vision and goal. Ini?ally, it was hard to find professionals who have the required knowledge and could embrace the flexibility and challenges in the hour of need. Under the leadership of Swapan and Sandeep, Quavzent has been awarded by GoodFirms as Top Applica?on Development Company, Marke?ng Intelligence and Top Web Development Company. Collec?vely all the members of the Quavzent strive to empower companies in providing technology solu?ons and help them build the next big thing. However, Quavzent started to take small ini?a?ves where its employees were constantly provided opportuni?es to learn and nourished an employee- friendly culture for them to adopt. This allowed its bright minds to collaborate, innovateand execute easily and helped Quavzent to transform into one of best tech companies in India. To Know More Visit: h?ps://www.quavzent.com/ Overcoming Challenges To become the prominent solu?on provider it is today, Quavzent has come across many challenges. While they ventured onto their journey, Swapan and Sandeep found it difficult to hire talent who share the 39 |INSIGHTS SUCCESS ISSUE - 02, VOLUME - 07, 2020