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The majority of learning outsourcing providers today focus exclusively on cost efficiency, and in their quest for efficiency they are missing the bigger pictures
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About the Author TanmoyMujumderis an outsourcing expert with multiple domains of experience including outsourcing software development and maintenance, IT support, BPO, and Learning Outsourcing. With 30 years of experience, he has gained a deep knowledge of delivery processes and customer requirements, able to balance profitability of engagements while meeting SLA’s. Tanmoy has worked in the US, Asia, Asia-Pacific, and Australia and has a passion for studying organizational development.
The Déjà Vu of Learning Business Process Outsourcing The Similarities between L&D and IT As a person who comes from an IT outsourcing background, I believe the learning industry resembles the Information & Technology industry more than most people realize.
The Déjà Vu of Learning Business Process Outsourcing The Similarities between L&D and IT For example, the Managed Learning Services (MLS) which InfoPro Learning offers, is very similar to modern IT outsourcing, following the same holistic approach to the procedure – from the standard processes, skills, and technology.
The Déjà Vu of Learning Business Process Outsourcing Cost Efficiency is Not the Only Benefit In the last 5 years, Learning & Development outsourcing has grown by 25%, largely because of the cost-saving benefit. The majority of learning outsourcing providers today focus exclusively on cost efficiency, and in their quest for efficiency they are missing the bigger picture.
The Déjà Vu of Learning Business Process Outsourcing The Early Days of IT Outsourcing It reminds me of the early days of IT outsourcing. Back then, IT outsourcing was also more focused on getting the job done with the right number of people, rather than getting the job done right.
The Déjà Vu of Learning Business Process Outsourcing The Early Days of IT Outsourcing IT outsourcing providers concentrated on the number of server support engineers or java coders needed for the job, and completely ignored the service experience. People are a part of the PPT (People Process Technology) concept, but only the first part. The other two parts, processes and technology, are just as important.
The Déjà Vu of Learning Business Process Outsourcing Learning for Performance When I joined InfoPro Learning I was elated that we focused on learning for business outcomes. Learning for Performance is more than a catchy slogan, it’s an approach to L&D that builds organizational capabilities. InfoPro Learning focuses on the complete PPT puzzle: People, Processes, and Technology.
It took years for IT and IT outsourcing to transition from being viewed only as a cost saving measure. Today, it is widely accepted that IT capabilities are a competitive advantage and companies outsource their IT to achieve greater results than what they could do internally.
I believe that this is where learning outsourcing needs to go, and with Managed Learning Services, InfoPro Learning is leading the way.
The Déjà Vu of Learning Business Process Outsourcing Learning from IT Outsourcing It is with a feeling of déjà vu that I see the early days of IT outsourcing being reinvented for the learning industry today. This time around though, I’m glad to be part of a company that’s leading a faster transformation.
The Déjà Vu of Learning Business Process Outsourcing To Read the Original Article Click Here: The Déjà Vu of Learning Business Process Outsourcing
About InfoPro Learning One of the world’s leading providers of learning and training solutions. We help organizations rapidly transform talent by focusing on Learning for Performance. A global, award-winning learning and training solutions company for almost 20 years, InfoPro provides performance improvement strategies, blended learning solutions, and managed training programs. For more information, visit www.infoprolearning.com
