presentation created for marketing extension training february 28 2008 march 6 2008
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“Your Professional Style”. Presentation created for Marketing Extension Training February 28, 2008 March 6, 2008. What is Professionalism?. “Professional status, methods, character or standards.” Webster’s II University Dictionary. Points of Study. How to Make a First Impression Count!

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presentation created for marketing extension training february 28 2008 march 6 2008

“Your Professional Style”

Presentation created for

Marketing Extension Training

February 28, 2008

March 6, 2008

what is professionalism

What is Professionalism?

“Professional status, methods, character or standards.”

Webster’s II University Dictionary

points of study
Points of Study
  • How to Make a First Impression Count!
  • Making Your Appearance Work for You.
  • Simple Courtesies that Build Relationships with Clients and Co-Workers.
  • Getting the Most Out of Appointments.
points of study cont
Points of Study (cont.)
  • Facilitating Productive Meetings.
  • Establishing Rapport and Respect through Communications.
  • Exercising Diplomacy, Handling Conflict and Difficult Situations.
  • Staying Focused on Results.
how to make a first impression count
How to Make aFirst Impression Count

Making Introductions

  • What to say
  • How to respond
  • Examples of what to say
  • Examples of “how to respond”

Using the Handshake as a Greeting

Handling Business Card Exchange

making your appearance work for you
Making Your AppearanceWork for You
  • Body Language
  • Good Grooming Habits
  • Clothing and Accessories
making your appearance work
Making Your Appearance Work…
  • Wear appropriate clothing for the situation.
  • Clothing should be clean, free of lint, repaired, and well pressed.
  • Clothing should not be too tight or too loose.
making your appearance work8
Making Your Appearance Work…
  • Limit the use of accessories, including jewelry.
  • Hosiery should match and be in good shape.
  • Shoes should be polished and well heeled.
  • Classic colors, including darker shades and cool tones, project authority.
making your appearance work9
Making Your Appearance Work…
  • Buy the best quality clothing you can afford.
  • Have the same standard for outerwear as you do other clothing.
simple courtesies that build relationships with clients and co workers

Simple Courtesies that Build Relationships withClients and Co-Workers

Always greet your co-workers

and clients with a smile

and greeting!!

life is choices always choose to do what you will remember ten years from now richard a moran
“Life is choices: always choose to do what you will remember ten years from now.”Richard A. Moran
simple courtesies
Simple Courtesies…
  • Always ask permission.
  • Know the protocol.
  • Respect property.
  • Be neat and clean.
  • Share materials.
being responsible for your work follow through and timeliness

Simple Courtesies…

Being Responsible for Your Work: Follow Through and Timeliness

“Here are two ways to put ourselves in control of our lives immediately.

We can make a promise – and keep it.

Or we can set a goal – and work to achieve it.”

-Stephen Covey

slide15
Planning programs together

Communications

Coordinating programs together

Doing your best

Providing information

Assisting new agents and others

Ask if you need help

Simple Courtesies thatBuild the Team

getting the most out of appointments
Getting the MostOut of Appointments
  • Keeping your appointments
  • Making appointments with others
facilitating productive meetings
FacilitatingProductive Meetings
  • Planning and Preparation
  • Successful Meeting Room Set-Up
  • After Meeting Follow-Up
establishing rapport and respect through communications

Establishing Rapport and Respect Through Communications

“Leaders gain strength by sharing strength.”

“Leadership” magazine

be sure to respond to all requests for information within 24 hours
Be sure to respond to all requests for information within 24 hours!

Establishing Rapport and Respect …

how to present and speak in public
How to Present andSpeak in Public
  • Know your topic.
  • Know the audience.
  • Be familiar with the logistics.
  • Practice your presentation.
  • Use appropriate body language.
  • Your voice should be well modulated and low-pitched.
working with the media

Working with the Media

The first rule of thumb in working with the media is to be courteous and respectful!

written communications
Written Communications
  • Outline.
  • Date correspondence.
  • Always have a salutation and topic.
  • Use appropriate letterhead.
  • Be brief.
  • Thank-you’s are important.
slide24

Written Communications (cont.)

  • Using Good Grammar
  • Proof Reading
  • Accuracy of Information
exercising diplomacy handling conflict and difficult situations

Exercising Diplomacy,Handling Conflict and Difficult Situations

Treat others as you would want to be treated.

results and relationships in conflict resolution win win
Results and Relationships in Conflict Resolution(win / win)
  • Consideration for results.
  • Consideration for relationships.
  • Equal consideration for results and relationships.
handling difficult situations
Handling Difficult Situations
  • Try to do privately.
  • Be specific about the problem.
  • Be willing to discuss the issue.
  • Be flexible.
  • Work to problem solve.
  • Provide positive feedback.
jeanne davis western region program and development coordinator
Jeanne DavisWestern Region Program andDevelopment Coordinator

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