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Information Services. Voice communications Emergency telephone system Satellite communications Data archival and storage PC protection Application systems Message One: Email Failover. VOICE COMMUNICATIONS Have a question about telephone disaster preparedness planning?

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Information Services

  • Voice communications

    • Emergency telephone system

    • Satellite communications

  • Data archival and storage

  • PC protection

  • Application systems

  • Message One: Email Failover


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VOICE COMMUNICATIONS

Have a question about telephone disaster preparedness planning?

Contact IS Voice Services:

Service

Name

Number

Telephone System & Equip.

Emergency Telephone System

Voicemail, ACD

Pagers and Cell Phones

Blackberry Devices

Satellite Phones & Service

Barry Rexford

Ivan Howard

Marie Leal

Janelle Murphy

Janelle Murphy

Barry Rexford

772-0900

772-0900

772-0900

772-3385

772-3385

772-0900


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VOICE COMMUNICATIONS

How the Phone System Works

  • UTMB Telephone System & Network

  • UTMB Telephone System Remote Sites

System Survivability

  • Dual Service Pathways from UTMB Campus and Remote Sites to Galveston Central Office.

  • Building generators combined with battery backup provide a stable power source for UTMB Telephone Systems.


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VOICE COMMUNICATIONS

What to expect – Voice Services

  • Long Distance Calls(Limited on Emergency Telephone System)

  • Local Calls(Limited on Emergency Telephone System)

  • Campus Calls(Emergency Telephone System Activated)

  • Voicemail(Not on Emergency Telephone System)

  • ACD(Automatic Call Distribution)(Not on Emergency Telephone System)

  • Paging

    • Long Range Paging(Will work on Emergency Telephone System)

    • In-House 177 Paging(Will work on Emergency Telephone System)

    • Overhead Paging(Only main hospital on Emergency Telephone System)

    • Message Net Paging(Function of Campus Network)

  • Fax Lines & Machines


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VOICE COMMUNICATIONS

Emergency (Orange) Telephones

  • Most are orange and wall mounted

  • A redundant backup to our regular phone system

  • Not all features available (limited long distance, no voicemail, dictation, call distribution, etc.)

  • DOES support paging

  • The Emergency Phone Directory is available:

    • Online - http://www.utmb.edu/emergency_plan/

    • Hardcopy – contact [email protected]


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DATA ARCHIVAL & STORAGE

Have a question about backing up your data and storing it offsite?

  • All IS supported storage is backed up and stored offsite

  • IS uses Iron Mountain for offsite storage

  • Plan ahead for backup and offsite storage needs

Service

Name

Number

Offsite Storage

Storage Services

Backup Services

Other IS Services

Robert Rodriguez

Andy Fisher

Andy Fisher

Help Desk

747-4205

747-8896

747-8896

772-5200


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PC PROTECTION

Have a question about how to protect your PC?

  • Do not bag machines that are turned on and running

  • Bag PC’s & move them away from windows & off the floor

  • Have bags ready and available

Service

Name

Number

Desktop Services

Other IS Services

Emma Ramos

Chris Perry

Help Desk

747-9559

747-9549

772-5200


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APPLICATION SYSTEMS

Have a question about critical information system availability?

  • Systems will be available as long as possible

  • Decisions to shut down systems will be situational

  • Priorities: Communication, Patient Care, Administrative

  • Message One: Email Failover

Service

Name

Number

Todd Leach

Mike King

Steve Hollaway

Bill Fuqua

772-3811

747-4426

747-3808

747-4458

Email

Enterprise Systems

Clinical Information Systems

Administrative Systems


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INFORMATION SECURITY

Even in an emergency situation:

We still have a responsibility to protect patient health information and other sensitive data.


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NEW SERVICES FOR 2008

  • ARDC (Arlington Regional Data Center)

    • Located in Arlington, TX

    • Message One


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