Troubleshooting Calendar Issues in Microsoft Outlook
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Troubleshooting Calendar Issues in Microsoft Outlook Mark Lium and Chris Burnham Support Professional/Technical Lead Enterprise Messaging Support Microsoft Corporation. Introduction. Troubleshooting common issues with Microsoft ® Outlook ® Calendar

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Troubleshooting Calendar Issues in Microsoft Outlook Mark Lium and Chris BurnhamSupport Professional/Technical LeadEnterprise Messaging SupportMicrosoft Corporation

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  • Troubleshooting common issues with Microsoft® Outlook® Calendar

  • Primarily intended for those using Microsoft Exchange Server

  • Presentation targeted for users of Outlook 2000 and Outlook 2002

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Most Common Issues

Common issues users experience with Calendar:

  • Duplicate appointments

  • Missing Calendar items

  • Orphaned meeting requests

  • Dismissed reminders resurfacing

  • Free/busy info not accurate

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Common Configuration

  • User leverages many Calendar features, such as:

    • Delegates,

    • Automated response to meeting requests,

    • Offline folders (OST).

  • User syncs with handheld device

  • User has large Exchange mailbox, typically with many Calendar items

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Troubleshooting Duplicate/Missing Items

  • Review delegate access to Calendar

    • Start by removing all delegates

      • Does the problem persist?

      • Reintroduce delegates one at a time

      • Consider limiting delegate privileges

      • Delegate and owner both running same version?

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Troubleshooting Duplicate/Missing Items (2)

  • Disable Calendar caching (Outlook 98/ Outlook 2000 only)

    • Q276248 “OL2000: Calendar Problems with Outlook 2000”

  • Synchronizing with Pocket PC device?

    • Q274840 “OL2000: Error Message: The Multi-Day Appointment Cannot Be…”

    • Q280931 “OL2002: Meeting Request Still in Inbox After Accepting”

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Troubleshooting Duplicate/Missing Items (3)

  • Synchronizing with Palm-compatible device?

    • Upgrade HotSync and PocketMirror to latest versions available

    • Palm device won’t sync with Outlook

      • Q239827 “OL2000: Problem Synchronizing Palm Organizer with Outlook”

      • Q270044 “OL2000: How to Synchronize Outlook with a Palm Pilot”

    • Q245435 “XCLN: Attendees Deleted from Recurring Calendar Items”

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Troubleshooting Duplicate/Missing Items (4)

  • Synchronizing with BlackBerry device?

    • FAQs for BlackBerry/Outlook


    • Meeting requests not showing in Calendar as “tentative”

    • Missing items after sync with BlackBerry

      • Fixed in BlackBerry Enterprise Server SP-1

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Troubleshooting Duplicate/Missing Items (5)

  • Possible item or mailbox corruption

    • Exhaust other troubleshooting first

    • Q189841 “XCLN: Corrupt Calendar Causes ‘Unable to Open This Item’ Message”

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Troubleshooting Reminders and Free/Busy

  • Reminders that cannot be dismissed

  • Incorrect free/busy information

  • Q292183 “XCLN: How to Troubleshoot Reminders and Free/Busy Issues…”

    • /cleanreminders

    • /cleanfreebusy

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Top Five Issues

  • Duplicate meetings, dismissed reminders, conflicting appointments, and missing items

    • Q276248 “OL2000: Calendar Problems with Outlook 2000”

    • Q228937 “OL98: Calendar Problems with Outlook 98”

  • Duplicate meetings, meeting updates not processed, new meetings not showing as tentative

    • Known issue with BlackBerry devices; install BlackBerry Enterprise Server SP-1

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Top Five Issues (2)

  • Orphaned meeting requests (request that cannot be updated)

    • Q278535 “OL2000: Calendar Items You Copied Don't Allow Meeting Updates” and

    • Q251417 “OL2000: Exporting Calendar to PST Does Not Save Meeting Request Info”

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Top Five Issues (3)

  • Error: “Details for this appointment are not available”

    • Fixed in Office 2000 SP-2

    • Q265088 “XCLN: Free and Busy Details Unavailable from Different Time Zone”

  • All-day events spanning more than one day across time zones

    • Q262451 “XCLN: Workaround for Events That Span Two Days Across Time Zones”

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Where to Get More Information

  • Palm Web site


  • Chapura PocketMirror


  • BlackBerry


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