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WIA YOUTH PROGRAM - PowerPoint PPT Presentation

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WIA YOUTH PROGRAM. Case Management. Case Management.

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Case Management

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Case Management

  • Case management is a youth-centered, goal-oriented process for assessing needs of youth for particular services to meet educational & employment goals & assisting youth in obtaining those services. There is no single model to organize case management for a youth development system. Sometimes there is a person everyone can point at & say, “That is Marsha’s case manager & he/she meets with Marsha on a regular basis”. In most cases, case management activities are distributed across programs & staff.

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Case Management

  • The model will depend on how the youth’s education and workforce readiness services are delivered, the level of collaboration among key organizations, staff capacity, & to some extent, technology & organizational infrastructure

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Case Management(Concepts)

  • Comprehensive & youth-centered

  • Development of Individual Service Strategy (ISS)

  • Mutual respect between youth & case manager

  • Requires partnerships at youth’s level

  • Involves youth’s family & significant others

  • Relates youth’s actions to outcomes

  • Integrated & coordinated

  • Case manager & youth must be accountable

  • Involves flexibility & creative problem-solving

  • Requires partnerships at system level

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Case Management(Principles)

  • Some of the key principles embedded in effective case management services include:

  • Social group work as a method for attaining both individual & system goals

  • Maintaining ethical standards at all times

  • Focusing on relationship - building trust when working with youth

  • Always remaining sensitive to ethnicity & diversity

  • Incorporating youth development practices in all aspects of case management

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Case Management(case manager)

  • A case manager is an:

  • Advocate

  • Coordinator

  • Broker

  • Colleague & collaborator

  • Consultant

  • Counselor

  • Evaluator

  • Planner

  • Problem solver

  • Record keeper

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Case Management(Case Manager)

  • Eight pitfalls for case managers to avoid

  • Inappropriate expectations

  • Need to control

  • Accepting poor work

  • Rescuing youth

  • Getting even

  • Giving up

  • Getting angry

  • Using payoffs too frequently

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Case Management(Recognition Systems)

  • To spur achievement among youth, a recognition system must be:

  • Measurable - must acknowledge tangible behaviors or achievements

  • Know the youth - what the reward is & how to achieve it

  • Built around a desirable prize - not necessarily something expensive, but something that is inherently prized or difficult to get otherwise

  • Frequent - offering lots of small rewards rather that one large reward

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Case Management(Recognition)

  • Sample milestones for recognition

  • Perfect attendance

  • Most improvement

  • Positive attitude

  • Completion of training

  • Completion of GED or HSED

  • Student of the week and/or month

  • Certificate of completion

  • Personal note

  • Letter of reference to employer

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Case Management(Record Keeping)

  • Record keeping is an essential component of case management. Records are used to documents & retain information about youth, about the process & progress of the services being provided. Individual records are used in planning, implementing, & evaluating services. In addition, the case record is a focal point for accountability to funding, & the youth-services profession in general. Record keeping is both a helping & administrative function.

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Case Management(Record Keeping)

  • Uses for records

  • Need/problem identification

  • Worker interactions

  • Service documentation

  • Case continuity

  • Communications with others delivering services

  • Supervision, consultation & peer review

  • Monitoring & evaluation

  • Administrative decision making

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Case Management(Record Keeping)

  • Requirements for adequate record keeping

  • Writing skills, (spelling, diction, punctuation, sentence structure & composition

  • Organized support (adequate clerical services, time & equipment

  • Explicit standards & procedures

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Case Management(Record Keeping)

  • Qualities of staff needed for structured record keeping

  • Assume more responsibility

  • Organized

  • Effective planner

  • Good writer

  • Pleasant personality

  • Ethical

  • Patient

  • Assertive

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Case Management(Record Keeping)

  • Guidelines - record keeping decision making

  • What are the functions of the record?

  • How will the information be used?

  • What content & structure will fulfill these functions best?

  • What is the scope of accountability to youth, organizations, communities, funding agencies & the professional community

  • Records need to be both efficient & sufficient

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Case Management(Record Keeping)

  • Guidelines for recording keeping decision making (continued)

  • How can the record best represent the essential elements of services, purpose, plan process & progress?

  • Who will have access to the records or information in the records?

  • How can the content, access & use of the record be limited to protect the youth’s privacy?

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Case Management(Record Keeping)

  • Guidelines for record keeping decision making (continued)

  • How will record affect the youth if the wrong person gains access to record?

  • Is there a customary form or structure for record?

  • Will use of record be facilitated by adhering to a common format?

  • How can costs of record keeping be minimized?

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Case Management(Record Keeping)

  • Strategies for maintaining high standards for case files

  • Management team provide written description of standards for case notes & case file managers

  • Stress importance of record keeping

  • Set aside a specific time weekly to update files

  • Enter case notes immediately after talking with youth on phone or in person

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Case Management(Record Keeping)

  • Case notes

  • Outcome - was the purpose of the meeting achieved?

  • Were other objectives realized?

  • Impressions & assessment

  • Plans for future intervention

  • Describe context

  • Purpose of interview

  • Observation (appearance, seating & the way the youth presents themselves