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IN CONJUNCTION WITH PRESENTS DIGITAL-FAX - Call Center Solutions Visual Electronics Avaya Developer Connection Program Partners in the call center business “We exist to meet the needs of our customers” Avaya’s Developer Connection Program

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IN CONJUNCTION WITH

PRESENTS


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DIGITAL-FAX - Call Center Solutions

Visual Electronics

Avaya DeveloperConnection Program

Partners in the call center business

“We exist to meet the needs of our customers”


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Avaya’s DeveloperConnection Program

Visual Electronics is proud to be an Innovator member of Avaya's global DeveloperConnection Program (DevConnect). DevConnect has been developed by Avaya to ensure that customers receive complete, open-standards based, next generation, convergent applications and communication systems.


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VEL Overview

  • Has been serving customers for over 20 years

  • Strategic partnership with all major switch manufacturers and predictive dialers

  • Provides the total solution for real-time communications


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Would you like to have …?

  • The ability to monitor inbound, outbound and/or blend statistics from a single system

  • The option to show your remote agents the same real-time information as local agents via a screen pop

  • Single and double sided displays, as well as multi-line systems

  • Unlimited local and remote messaging capability

  • Programmable thresholds to control visual and audible alerts to your agents

  • A pager for supervisors so they never lose track of the call activity in the center

    If you answered “Yes” to any of these questions then DIGITAL-FAX is for you!


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DIGITAL-FAX...

  • Provides real-time information from multiple sources to your agents

  • Is capable of wireless interface with your Palm Pilot or your pager

  • Is NOT switch dependent

  • Is LAN / WAN communication compatible

  • Allows your team to monitor multiple queues


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DIGITAL-FAX increases your call center efficiency...

  • Because it becomes your team’s scoreboard instantly

  • Because it frees up the supervisor’s time for training and other team oriented tasks

  • Becomes the coaching tool to improve agents’ performance


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VEL Warranty and Support

  • DIGITAL-FAX is UL approved

  • VEL provides 24 x 7 Customer Service

  • VEL provides dial-in support and remote diagnostics

  • DIGITAL-FAX is covered by a one-year comprehensive warranty

  • Lifetime training and support is available after the warranty period


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The Custom Package

  • VEL team will help you design a system that is custom built for your call center

  • Your DIGITAL-FAX system software is pre-loaded for an easier installation process

  • DIGITAL-FAX interfaces with any ACD and/or predictive dialer, including CMS, BCMR, BCMR Desktop and Mosaix.


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The Information Highway

  • Distributes the same real-time information to your agents as to the supervisors

  • Your DIGITAL-FAX display network can be installed locally and at remote locations via your company

    LAN / WAN

  • Your remote agents can receive the same benefits as your on-site agents through the DIGITAL-FAX ScreenPOP


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“We exist to meet the needs of our customers”

  • “We are most impressed with the ease of installation and support.” - AT&T Network Systems

  • “The efficiency of both of our call centers has increased by 30 percent.” - Qwest Communications

  • “Within 60 days of installation, we were able to cut our abandon-call rate by 50 percent.” – Wells Fargo Bank, Denver

  • “You have far exceeded our expectations.” - Kaiser Permanente

  • “If there were a Nobel Prize for customer service, clearly, you would have won it by now.” - Financial Network Investments

  • “Our CSR’s performance has improved by 20 percent and our overall response delay has decreased by 30 percent.” -Continental Cablevision


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Thank you for the time we shared today!

2170 South Grape Street, Denver, Colorado 80222

303.639.8450 Voice

303.639.8416 Fax

www.digital-fax.com


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