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Customer Support Training for Momentum TurboSurf Accelerator Improving the Internet Experience Richard Anderson Director of Internet Services Agenda What is Momentum TurboSurf Accelerator How it works Compatibility Installation and Configuration Tour of User Interface Top FAQs
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Improving the Internet Experience
Richard AndersonDirector of Internet Services
Momentum TurboSurf Accelerator
is a subscription-based service for dial-up users that speeds up the delivery of static and dynamic Web pages across the entire Internet, including the last mile. This is accomplished through the use of Momentum TurboSurf’s patented Web-acceleration technology.
Users will experience:
When running and enabled the Momentum TurboSurf Accelerator icon depicts a blue-on-blue Momentum TurboSurfler.
When actively sending or receiving information or other data to the Internet using HTTP, moving arrows replace the Momentum TurboSurfler.
When Momentum TurboSurf Accelerator is disabled, the Momentum TurboSurfler icon has a red circle around it and a line through it.
High Speed Connection Detected
Momentum TurboSurf Accelerator is not active when user is connected to the Internet using a high-speed connection.
If the free trial period or paid subscription has expired, the Momentum TurboSurf Accelerator icon is changed to reflect that fact.
A special state can occur if the Momentum TurboSurf Accelerator is temporarily unavailable. A small yellow triangle (shown below) appears to alert the user that Momentum TurboSurf Accelerator is still enabled, but their Internet experience is not being accelerated.How can I tell if it’s working?
Graphics Acceleration,Disk space used for temporary files & Pop-up Blocking.
Pop-up controls, exception list.
Temporary Momentum TurboSurf Files.
Performance summary controls, port number, launch control, proxy conflicts.
Diagnostics can be useful if you are having problems connecting to the Internet or if the degree of Internet acceleration is less than expected.
“Run Test” includes:
Accelerator “System Info” includes:
Runs a two-minute Web-based tutorial that explains how acceleration works, what content is accelerated and what is not, how to use the Accelerator menu, and how to measure your acceleration.