TechEd 2008 Hotel Resource Allocation - PowerPoint PPT Presentation

Teched 2008 hotel resource allocation l.jpg
Download
1 / 8

TechEd 2008 Hotel Resource Allocation. Leadership Strategy Communications Lifecycle Process Organizational Dynamics Technology Depth Technology Breadth. Leadership – Buy vs. Build?. Buy vs. Build show leadership in the early decision making

I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.

Download Presentation

TechEd 2008 Hotel Resource Allocation

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Teched 2008 hotel resource allocation l.jpg

TechEd 2008 Hotel Resource Allocation

Leadership

Strategy

Communications

Lifecycle Process

Organizational Dynamics

Technology Depth

Technology Breadth


Leadership buy vs build l.jpg

Leadership – Buy vs. Build?

  • Buy vs. Build show leadership in the early decision making

  • Build if no solution exists to current problem

  • Buy if solution matches the majority of feature set requirements

  • Microsoft CRM has Event Management and Resource Scheduling Engine, Reporting features, can be customized using Web Services and SDK and offers free extras like Role based Security and Office Integration. Natural Choice


Strategy crm oob features l.jpg

Strategy – CRM OOB* Features

  • CRM Marketing – Event Management

    • Use Conference Event Management feature to track milestones and resources in event planning

  • CRM Resource Scheduling – Hotel Resource Scheduling – CRM has scheduling engine

    • Handle Hotel Room Resources based on constraints such as “Contact” profile = Architect

    • Manage and Schedule “ATE” resources based on Actual Profile Concentration

  • Native Reporting Advanced Find, Excel Export or SRS reporting used to provide dynamic and agile information about conference attendees, room and ATE bookings and other ad hoc information needs

OOB – Out Of Box Features


Strategy review 2007 data for patterns l.jpg

Strategy – Review 2007 Data for patterns

  • Where did profiles stay in 2007?

  • What external factors might influence choices – Price, Distance from Convention Center, Hotel Reward Programs, Restaurants, Theme Parks?

  • What registration volume came in when?

Use 2007 Data Analysis to Plan most likely Hotel Selections and Registrations System Volume Demands


Project phases l.jpg

Project Phases

  • Phase 1 Analysis 2007 Data (40 Hours)

    • SQL Analysis Services used to analyze current data for patterns using hotel proximity, price external influencing factors to determine best choices for hotel selections

  • Phase 2 Design (50 hours)

    • Web Interface using Web services connections to CRM through SDK

    • Assign/track Room and ATE resources through SDK calls to scheduling engine

    • Report vie scheduled and dynamics reports to event staff

    • Role Based Security Requirements for Users

  • Phase 3 Build (40 Hours)

    • Assign Programming Resources for required customizations

  • Phase 4 Test (40 hours)

    • Use CRM Stress test toolkit, Web Capacity Analysis Tool, Web Application Stress Tool – Determine Capacity and latency requirements Determine SLA requirements.

  • Phase 5 Deploy (18 Hours)

    • Software Installation

    • Security Configuration

      Project Time Budget – 188 hours

  • Caveats

    • Integration with current Web Registration requires Consideration of:

      • Identity (Use MIIS?)

      • Collocation of Applications

      • Communications and Infrastructure

      • Hotel Reservation Integration (not included in time budget)


  • Room rate diagram l.jpg

    Room Rate Diagram

    9500

    TUE

    WED

    THU

    6000

    6000

    MON

    FRI

    3000

    3000

    SUN

    SAT


    Conclusions l.jpg

    Conclusions

    • Each Hotel is defined as a CRM Resource Location containing Room Resources.

    • Scheduling Engine handles allocation and capacity. Capable of handling changes in schedule and make recommendations dynamically

    • Scheduling Engine capable of determining alternatives based on Contact Profile if capacity for Locations are reached

    • A report is generated to determine free or upgraded rooms based on 1 to 40 ratio and can be routed by email to responsible person or reviewed online using security model

    • Actual Registrations Determine ATE schedules dynamically via predefined scheduling criteria defined in CRM Scheduling Engine

    • CRM offers a number of AGILE solutions to real world problems not define in the problem statement allowing this solution to continue to grow and react long into the future. This solutions could interact with a web service based Hotel reservation system to dynamically update hotel reservation systems.

    • In this case a bought solution provides the best value and functionality


    Slide8 l.jpg

    Thank You


  • Login