#96 - In this episode Travis speaks with renowned speaker, best-selling author, and successful entrepreneur Shep Hyken. Shep’s vast experience and knowledge of the business have helped large corporations as well as budding entrepreneurs with their business throughout the years. His speeches and books give valuable insight on the importance of customer service and the role your employees play in the goal of enriching your service. Shep and Travis give a lot of useful information on how to create a business that’s both profitable and sustainable. Shep gives his insight on the value of customer service and how to ensure customer loyalty through quality of work and feedback. He also gives his top 5 things that entrepreneur’s take note of in ensuring customer service for your clients. These are just some of the things that are what’s in store in this episode of the Entrepreneur’s Radio Show.
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