Organizational Climate & Diversity Assessment OCDA - National Project

1. Organizational Climate & Diversity AssessmentOCDA - National Project Association of Research Libraries Membership Meeting, October 11, 2007 Charles B. Lowry, PhD Dean of Libraries M. Sue Baughman Assistant Dean for Organizational Development

2. Outline • Phase I Project Background • Key Concepts in OCDA • Project History and Timeline • Next Steps - Phase I

3. Phase I Project Background • Project Managers • UM Libraries • UM Industrial/Organizational Psychology • ARL • Partner Sites • Texas A&M University • University of Arizona • University of Connecticut • University of Iowa • University of Kansas

4. Phase I Project Background • OCDA—What is it? • A data gathering tool to assess whether the policies, procedures and practices of your library are effectively supporting your mission. • Examines aspects of the library’s climate, e.g., fairness, diversity and teamwork as they relate to customer service. • Designed to examine employees’ perceptions of what behaviors are rewarded, supported and expected in your library.

5. Key Concepts in the OCDA Organizational Climate Elements • Climate for Organizational Justice • Climate for Leadership • Climate for Interpersonal Treatment • Climate for Deep Diversity • Climate for Demographic Diversity • Climate for innovation • Climate for Continuous Learning • Climate for Teamwork • Climate for Customer Service

6. Key Concepts in the OCDA Organizational Attitudes • Job Satisfaction • Organizational Commitment • Organizational Citizenship Expectations • Organizational Withdrawal • Task Engagement • Psychological Empowerment in the Workplace • Work Unit Conflict

7. UM Library OCDA History OCDA Timeline: • 1999 Need Identified o Training on diversity issues - Diversity Committee o Partnership with UMD Industrial/Organizational Psychology • 2000 – Survey Administered o Goals: examine current management practices and gather baseline data • 2004 – Survey Repeated o Expand goals: address team development and climate issues

8. New Concepts in the OCDA Phase I OCDA Partners • The Climate for LGBT issues • The Climate for Service • The “Healthy Organization” - - a concept evolving from the Schneider model

9. Stages of the Project • OCDA 2007 - Forward Phase I was basically completed with the partners with a meeting on Tuesday October 9 o Five institutions testing survey in Web form o Developing procedural documentation o Evaluating process o Developing automated institutional reports o Testing the Schneider Model

10. Stages of the Project • Phase II o Expanding number of test sites (UM Libraries will again administer the survey to our own staff) o Testing reporting mechanisms o Testing methods for intervening to improve where weaknesses are surfaced

11. Stages of the Project • Phase III o ARL begins administering survey as part of the Statistics & Measures Program (second half 2008- )

12. Phase I Research Findings • Elements of Climate • “Healthy Organization” - impact of service • Climate for Diversity • Surprises • Teamwork and communication • Library as place

13. Phase I Process • Activities to Support the Project • Web site and FAQ’s • Site visits • Local communication to staff • Meet at ALA meetings

14. Next Steps - Phase I • Identify strategies and activities to support survey issues • Collective sharing of ideas • Ongoing communication to support sites

15. Organizational Climate & Diversity AssessmentOCDA - National Project Association of Research Libraries Membership Meeting, October 11, 2007 Charles B. Lowry, PhD Dean of Libraries M. Sue Baughman Assistant Dean for Organizational Development