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6 Powerful Ways to Manage Negative Social Media Comments

If you are still finding it difficult to handle the negative environment on social media, get in touch with the best ORM and Digital Marketing Company in Delhi named as e-Definers Technology.<br>

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6 Powerful Ways to Manage Negative Social Media Comments

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  1. E-DEFINERS TECHOLOGYGrow Your Business Digitally +91 - 9999 051 533 / info@edtech.in

  2. 6 Powerful Ways to Manage Negative Social Media Comments Social media is one of the powerful tools for all types of brands that help them in connecting, engaging, and creating a strong base of trust with its existing as well as new targeted customers. But sometimes this environment also brings a lot of disappointment for a brand in terms of negative comments & dislikes. Here you will get the 6 powerful ways to address the negative social media comments.

  3. SEE THE RECEIVED COMMENTS CAREFULLY While you see the comments or messages from the customers read them thoroughly. Try to understand the root of the issue behind the annoyance. See, if the point raised by him or her is genuine or not & what best you can do in this regard.

  4. NEVER TRY TO DELETE THE COMMENT • Always show your transparent side with your customers. Never try to delete any type of comment from your social posts as this can create a question mark on your brand. Rather than this, address the issue sincerely. This will surely help you in a great way.

  5. DELAYING THE RESPONSE CAN CAUSE A BIG PROBLEM It is really important to understand that any type of delay can make your customers more furious. Most of the social media users expect the reply from a brand within just 60 minutes of their comment. Give them an acknowledgment of their issue without any delay.

  6. KEEP YOUR SELF COOL AND CALM • It is the basic of an excellent customer service to remain calm and patience instead of getting displeased on the negative comments of the customers. Even when you deal them telephonically try to be a good listener rather making yourself right.

  7. RESPONSE IS THE MAIN KEY Try to send your prompt response providing the apology at the initial stage. This will give you an opportunity to turn your disappointed customer into a happier one. If you avoid the reaching the customer or delay the response this might create the situation bad to worst.

  8. NEVER FORGET THE FOLLOW UPS • It is essential to follow up your customers via mail & telephone on the complaints and issues raised. Even after you have provided the resolution then also it becomes the courtesy to ask them if anything else you can do.

  9. Credits e-Definers Technology is dedicatedly engaged as a best social media marketing company in Delhi, India which is accomplishing the utmost needs of the customers. The company is known for the trustworthy nature & high professionalism from more than a decade which is itself a big achievement. If you are still finding it difficult to handle the negative environment on social media, get in touch with the best ORM Company in Delhi named as e-Definers Technology.

  10. Contact Us about anything related to our company or services. We'll do our best to get back to you as soon as possible. Contact Info Address : S-75, Second Floor, Vardhman Central Mall,Nehru Vihar Delhi-110054 Call or Mail Us : +91 9999 051 533 / info@edtech.in Visit : www.edtech.in www.facebook.com/edefiners

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