Management of non-serious calls to the emergency ambulance service: issues in provision of advice in place of an ambulance. Helen Snooks Swansea University [email protected] Structure of talk. Background Call triage Call diversion for further assessment and advice ‘TAS’ study
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Qual Saf Health Care 2004;13: 363-73
Emerg Med J 2003;20:178-83
Final report to SDO R&D programme, august 2005