Guest feedback has been positive and the books have proved popular Case Study: Ubud Hanging Gardens Hotel, Bali Ubud Hanging Gardens Built on a steep, terraced hillside, an ancient temple across the plunging gorge, this Balinese hideaway is often described as heaven on earth. The Brief
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Case Study: Ubud Hanging Gardens Hotel, Bali
Built on a steep, terraced hillside, an ancient temple across the plunging gorge, this Balinese hideaway is often described as heaven on earth.
The Ultimate Library was asked to upgrade the library of old books left behind by former guests and create an intelligent new reading and reference collection that helps guest understand their environment and create a Sense of Place. To reflect the brand values of Orient-Express Hotels in helping guests better “discover” their local world.
Ultimate Library advised on operational procedures, presentation, security, marketing and other issues that enable this concept to be developed into a robust and scalable brand standard.
The total cost for the trial was $3,000 with an ongoing $1,000 for annual upgrades
The Ultimate Library is a one-stop service from proposal through offering you a long term service to enhance your guest proposition
Guest feedback has been positive and the books have proved popular
The library collection is more professionally presented and maintained
The collections come across as thoughtful and intelligent which reflect well on the brand
Book loss has been minimal with the help of strong operational guidelines
“The library is a welcome addition for our guests and the new books are frequently used. And we have had a very positive response to the villa collections. We will be adding more books to the library and our villas over the year to broaden the scope” Nicolas Pillet General Manager
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