Improving Security Guard Services Through Feedback Management

1. Improving Security Guard Services Through Feedback Management Why do property managers have problems with their security guards? Well the answer to that question can be either complicated or simple. There are many factors that can contribute to the problems that a property manager can have with his security guards including whom the security services company is, laws and regulations regarding security guards, budgetary constraints, the security requirements at the property in question, the property manager's clients, and the processes and procedures for security guard vendors to name just a few. As a property manager you can control some of these factors, while the others you can only accept. Of these factors, the easiest to control are the processes and procedures you establish for your security guard company. These processes and procedures can alleviate 80 to 90% of the challenges that you encounter. For more information, visit: http://eaglehunters.com/security-services-in-india/ Many property managers believe that it is the responsibility of the security guard company to make sure that the level of service that they provide remains at a high level. In truth, many of the problems with security guards begin with this erroneous belief. Although no one would dispute the fact that a vendor should supply the best service that they are capable of providing, one must realize that security guard companies are an especially unique type of vendor. Most vendors provide you with a service that is usually pretty easy to verify when the job is being well done. For example, if you hire a landscaper and you see that the grass is unevenly cut, then the landscaper is not doing the job well. But with most guard companies, the level of service that they provide is often not easily discernible. Are they hiring qualified employees? Do they train their guards adequately? What type of supervision do they provide? Fortunately, most security guard companies do a good job at providing adequate service to most of their clients. In fact, with most security guard contracts, the level of service initially meets and sometimes exceeds the property manager's expectations. Unfortunately, in many of these cases a gradual decline in the quality of services seems to occur over time. Some property managers believe that this decline in quality is to be anticipated with all guard companies, when the truth is that it should not be expected.