1. Customer Service 2. AFA Benefit Programs and Other Sources of Non-Dues Revenue 3. “AFA Update” – Broadcast E-Mail to Members and Non-Members - PowerPoint PPT Presentation

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1. Customer Service 2. AFA Benefit Programs and Other Sources of Non-Dues Revenue 3. “AFA Update” – Broadcast E-Mail to Members and Non-Members. How Can We Help You? Member Services – 3 Areas of Responsibility:. “Customer” Service. 1-800-727-3337 PRESS 3 for Member Services

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1. Customer Service 2. AFA Benefit Programs and Other Sources of Non-Dues Revenue 3. “AFA Update” – Broadcast E-Mail to Members and Non-Members

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1. Customer Service2. AFA Benefit Programs and Other Sources of Non-Dues Revenue3. “AFA Update” – Broadcast E-Mail to Members and Non-Members

How Can We Help You?

Member Services – 3 Areas of Responsibility:


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“Customer” Service

  • 1-800-727-3337

  • PRESS 3 for Member Services

  • “Automatic Call Distribution” phones are staffed from 8:30 to 5:00

  • You will get a live person (some livelier than others) – NOT AN ANSWERING MACHINE!

  • Don’t know who to call for something at AFA? Call Member Services and we’ll get you what you need or get you to the correct person!


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Member Services staff is cross-trained on a variety of topics.

Contact us for:

Membership

Address or Other Record Changes

Insurance

Member Benefit Programs

AFA Update (Broadcast E-Mail)

Missed issues of the Magazine

Subscriptions

AEF

Anything dealing with the data we keep on members

(Someone’s not on your roster, call us.)


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  • Stats and Standards:

  • 3,200 telephone calls per month

  • Average hold time – 6 seconds

  • 94% of calls are handled with initial call, no transfer or follow up

  • All phone calls must be returned by close of business that day

  • E-Mail service@afa.org

  • E-Mail is increasingly popular form of contact

  • 1,000 e-mails per month

  • E-Mails must be answered that day

  • The system works! I urge you to take advantage of us!


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Member Benefits

  • AFA is NOT a benefits organization … that is not our mission.

  • However, we need the non-dues revenue to continue our work.

  • We have affinity agreements to offer good deals to members.

  • See the website for COMPLETE information.

  • Summary of programs …


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AFA Insurance Programs

  • Life and Accident Insurance are fully administered by AFA Member Services

  • Two Life Insurance Programs – Level Term and Decreasing Term

  • Up to $300,000 in cash benefits

  • No war clause

  • No limitations for active duty or for flying personnel

  • Accident Insurance

  • Up to $250,000 benefit if death is result of an accident

  • Up to $500 if you’re injured and need emergency care

  • Health Programs (administered by the Underwriter)

  • TRICARE & Medicare Supplements

  • Hospital Indemnity (pays for each day hospitalized)

  • CancerCare (pays benefits for diagnosis and treatment of cancer)


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Other Affinity Relationships

  • AFA Banking Center www.afabankingcenter.com

  • Special high-rate checking and savings accounts

  • FDIC Insured

  • Free AFA-branded ATM/debit card with ATM fee reimbursement

  • Free online bill-payment

  • 24-hour AFA customer service

  • AFA/Bank One Platinum MasterCard

  • No Annual Fee

  • APR based on individual credit profile – from 8.9% -21.9%

  • Generous Credit Lines

  • Platinum Services

    • Car rental insurance, warranty manager, up to $1,000,000 travel accident insurance and year end summary of charges

  • Blue Star Benefit – reimburses interest paid on purchases while deployed


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  • Educational Services provided by Wells Fargo

    • Educational Loans

    • Free Scholarship & College Search Tools

    • Free College Planner

    • Federal Loan assistance (Stafford and PLUS)

  • Car Insurance

  • AFA members can receive 5-10% discounts at GEICO in most states

  • (in addition to the military discount)

  • Car Rental Discounts and additional savings coupons


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    • Resort Vacations @ $249/week

      • AFA members can access inventory of timeshare

  • resorts for $249/week regardless of size or location.

  • Resume Writing / Career

  • Critique of prepared resume or write “from scratch”

  • Resume professionals that can “civilianize” military careers

  • Online Job Bank

  • Dental Benefits PLUS

  • Dental benefits provided through GE Financial Network

  • NOT insurance, so no claim forms, deductibles, waiting periods,

  • pre-existing condition limitations, referrals, etc.

  • Discounts at more than 13,000 dentists and specialists nationwide


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    $350 off closing costs

    No origination fees

    Dedicated team for AFA members

    Specializing in cruises and tours.

    Top account with all cruise lines

    Provides great service & prices to members


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    • Bank Checks

    • Offered through identity Check Printers

    • Same security as the higher-priced checks from your bank

    • 3 check lines – “Classics”, “Modern Classics”, and “Today’s Air Force”

    • Dell Computer Discounts

    • 5% off Dell’s public website

    • Additional 5% savings if purchasing 3-4 year warranty

    • Other Programs

    • AFA Membership Directory

    • Greeting Card Program

    • The Hangar – for gifts and items with the AFA logo


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    Website

    • AFA Members Only Area

    • Membership Directory

    • Permanent E-Mail

    • AFA Store Online

    • Join or Renew Membership

    • View or Change your Record

    • Insurance Information

    • Yellow Pages

    • Message Boards

    WILL BE COVERED IN MORE DETAIL

    DURING WEBSITE SESSION THROUGHOUT THE MEETING!


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