Chuck elliott associate director customer services marshall university computing services
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Improving Service, Avoiding Costs, and Increasing Reliability and Security of Network Clients Via Distribution of a Computing Services Orientation CD Chuck Elliott Associate Director, Customer Services Marshall University Computing Services

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Chuck elliott associate director customer services marshall university computing services l.jpg

Improving Service, Avoiding Costs, and Increasing Reliability and Security of Network Clients Via Distribution of a Computing Services Orientation CD

Chuck Elliott

Associate Director, Customer Services

Marshall University Computing Services

This presentation is online at http://users.marshall.edu/~celliott/OrientationCD.ppt


Overview l.jpg
Overview Reliability and Security of Network Clients Via Distribution of a Computing Services Orientation CD

  • Background/History

  • Driving Forces

  • Goals

  • Project Timeline

  • Demo

  • Technology Used

  • Costs

  • Next Steps

  • Challenges Ahead

  • Q & A

Marshall University Computing Services


Background history l.jpg
Background/History Reliability and Security of Network Clients Via Distribution of a Computing Services Orientation CD

  • 70-80% of student residents bring PC to campus

  • Fall semester startups ALWAYS painful

  • University Computing Services (UCS) traditional efforts to communicate availability of services, and procedures, to new students and faculty

    • Orientation sessions and display table (some, but few, visitors)

    • Student “Guide to Computing at Marshall” Brochures

    • Presentations to UNI-101 and HON-101 classes

    • Presentations at residence halls

    • Other printed materials

Marshall University Computing Services


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Driving Forces Reliability and Security of Network Clients Via Distribution of a Computing Services Orientation CD

  • Student and faculty orientation – Low ROI

    • Lots of paper, too much paper

    • Little or no time for UCS to inform participants

  • Residence Hall “Move-In” (2500 students)

    • Costly to print instructions

    • Most computers need anti-virus

    • Most computers need OS updates

  • Vista 2.0 implementation

    • Broad implementation (all courses)

    • Strict requirements for browsers and plug-ins

  • Computer viruses, worms, and other malware

Marshall University Computing Services


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Driving Forces Reliability and Security of Network Clients Via Distribution of a Computing Services Orientation CD

Marshall University Computing Services


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Driving Forces Reliability and Security of Network Clients Via Distribution of a Computing Services Orientation CD

Marshall University Computing Services


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Driving Forces Reliability and Security of Network Clients Via Distribution of a Computing Services Orientation CD

Marshall University Computing Services


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Driving Forces Reliability and Security of Network Clients Via Distribution of a Computing Services Orientation CD

Marshall University Computing Services


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Driving Forces Reliability and Security of Network Clients Via Distribution of a Computing Services Orientation CD

Marshall University Computing Services


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Goals Reliability and Security of Network Clients Via Distribution of a Computing Services Orientation CD

  • Improve and maintain a healthy IT environment

    • Improve the security and reliability of client computers on the network

      • Antivirus

      • Windows updates

  • Improve the IT “experience” for students and faculty

    • Prepare computers for the Vista learning environment

      • Browser tune-up

      • Java client

    • Assist student residents with connecting to MUNet

    • Educate and inform IT users

  • Reduce calls to the Help Desk !!!!

Marshall University Computing Services


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Project Timeline Reliability and Security of Network Clients Via Distribution of a Computing Services Orientation CD

  • Early Feb 2004, first development meeting

  • Feb – May 2004, feature and function development

  • May 2004, testing begins (all operating systems)

  • May 15, 2004 Super Saturday at MUGC (first CD distribution – to graduate students and faculty)

  • Early June, 2004, finalize version 1.0 and end testing

  • June 10, 2004, begin duplication (2000 CDs)

  • June 15, 2004, begin distribution to Orientation classes

  • September 2004, broad distribution to faculty/staff

Marshall University Computing Services


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Demo Reliability and Security of Network Clients Via Distribution of a Computing Services Orientation CD

Marshall University Computing Services


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Technology Used Reliability and Security of Network Clients Via Distribution of a Computing Services Orientation CD

  • HTML (cross-browser and platform compatibility)

    • Designed for Internet Explorer and Safari web browsers

  • Microsoft’s Security Update CD of Feb, 2004

    • Supports Windows 98 and later

    • HTML Application (HTA)

  • Javascript

  • Symantec Antivirus Corporate Edition 8.1

  • MUNet (Cisco) VPN Client

  • Adobe Acrobat Reader 6.0

  • Macromedia Flash Plug-in

  • MUOnline’s Browser Tuneup uses ASP via Live connection

Marshall University Computing Services


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Costs Reliability and Security of Network Clients Via Distribution of a Computing Services Orientation CD

  • Staff time

    • Stakeholder meetings/discussion (120 hours)

    • Development (180 hours)

      • Kudos to Mr. Ken Lester, student, College of Fine Arts

    • Testing (30 hours)

    • Distribution and Orientation Classes (45 hours)

  • Fixed Costs

    • Elite 2 CD/DVD Duplicator ($4990) (today = $4390)

      • http://www.discmakers.com

    • Pentium 4 (3 GHz) Computer with Win XP Pro ($2300)

    • Advanced Replacement Service ($1199 per year)

  • Variable Costs

    • Printable CD-R media ($0.41 each)

    • Ink costs ($0.11 each)

    • CD Protective Sleeves ($0.01 each)

Marshall University Computing Services


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Next Steps Reliability and Security of Network Clients Via Distribution of a Computing Services Orientation CD

  • Next version of antivirus software

  • More interactive

  • Windows XP Service Pack 2

  • Distribution to faculty and staff (Fall ’04)

Marshall University Computing Services


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Challenges Ahead Reliability and Security of Network Clients Via Distribution of a Computing Services Orientation CD

  • Incorporating feedback

    • (all positive thus far)

  • Fixing bugs

    • Report all bugs to [email protected]

  • Root Certificate issue for SAV 9.0

  • Windows XP Service Pack 2 (available August 24)

    • Space available on the CD?

    • Security Center

    • Will “complain” if Automatic Updates disabled

    • Firewall is on by default

    • IE pop-up blocker

    • SP2 WILL create problems

Marshall University Computing Services


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Q & A Reliability and Security of Network Clients Via Distribution of a Computing Services Orientation CD

  • How are other schools and colleges dealing with the problem?

Marshall University Computing Services


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Thank You Reliability and Security of Network Clients Via Distribution of a Computing Services Orientation CD

  • For more information send e-mail to: [email protected]

  • This presentation is online athttp://users.marshall.edu/~celliott/OrientationCD.ppt

Marshall University Computing Services


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