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Team Decision Process. Problem Situations (PS) and Opportunities  A Problem Situation is: When something HURTS FOCUS ON OUTCOMES -> WHAT IS WRONG  A Solution is not a PS (TOO EARLY FOR A SOLUTION). Team Decision Process. An Opportunity is:  A Chance to improve performance

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Team Decision Process

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Team decision process l.jpg

Team Decision Process

  • Problem Situations (PS) and Opportunities 

    • A Problem Situation is: When something

      HURTS

      FOCUS ON OUTCOMES ->

      WHAT IS WRONG

       A Solution is not a PS

      (TOO EARLY FOR A SOLUTION)


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Team Decision Process

  • An Opportunity is: 

    A Chance to improve performance

    A Chance to make work more FUN

  • FOCUS ON OUTCOME ->

    • WHAT COULD BE DONE BETTER?

  • FOCUS ON WORK ->

    • WHAT WOULD MAKE IT MORE FUN?


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Decision Process

  • Defined as something that Hurts

  • Identify potential causes

  • Establish measurable criteria

    • To know when it has been solved

  • Generate solutions (list all before discussion)

  • Develop an Action Plan

  • Develop follow up plan


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Solutions

  • Solution is action you take:

    • That stops what’s wrong

    • That reaches the goal (criterion)

  • Solution is NOT

    • Blame

    • Something that just makes you feel better


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To Find a Solution

  • Think before you act

    • Take time to analyze

  • Identify the Goal

    • What outcome do you want?

  • Find the barriers

    • What stands in the way?

  • Brainstorm


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Brainstrorm

  • What are the positive outcomes for each?

  • What are the negative outcomes for each?

  • Would it help to get a second opinion?


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Deciding on a Solution

  • Choose the best solution(s) to reach goal

  • Plan action (Practice how to do it)

  • Take action

  • Explain to all stakeholders

    • What will be changed

    • Why action is necessary

    • How action will change outcome

    • Anticipated results of change


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Evaluate

  • Team Process

  • Outcomes (criteria)

  • Measure when possible


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Follow up

  • What was good about the outcome?

  • What was bad about the outcome?

  • What could have been done better?


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Causes for Low Qual Decisions

  • Too few ideas generated

  • Poor selection of solution

  • Untrained groups:

    • Confuse problems/facts/opinions/diagnosis

    • Substitute opinion for fact

    • Fail to distinguish goals from obstacles

    • Pose solutions that don’t relate to causes


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