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Negotiation, Communication and Performance: Vital for Internet2 Event Managers and Networks! Eastman School of Music, University of Rochester PowerPoint PPT Presentation

Negotiation, Communication and Performance: Vital for Internet2 Event Managers and Networks! Eastman School of Music, University of Rochester Helen Smith: Director of Technology & Music Production London Symphony Orchestra (remote) Jeremy Garside: Head of Technology

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Negotiation, Communication and Performance: Vital for Internet2 Event Managers and Networks! Eastman School of Music, University of Rochester

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Negotiation, Communication

and Performance:

Vital for Internet2 Event Managers and Networks!

Eastman School of Music, University of Rochester

Helen Smith: Director of Technology & Music Production

London Symphony Orchestra (remote)

Jeremy Garside: Head of Technology

Ajax McKerral: Digital Projects Manager


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Negotiation, Communication and Performance

Eastman School of Music, University of Rochester

London Symphony Orchestra

Topic Area - Advancing Applications

Q. What’s Working? A.The Technology - I2 works

Q. What’s Not? A.Project & Production Management – I2 events

Q. What’s Next? A. Strategy – I2 organization integration

Negotiation, Communication and Performance:

This may be working well for the technology,

but what about the people?


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Negotiation, Communication and Performance

Eastman School of Music, University of Rochester

London Symphony Orchestra

Where are we?

Eastman School of Music, downtown Rochester

University of Rochester,

River Campus


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Negotiation, Communication and Performance

Eastman School of Music, University of Rochester

London Symphony Orchestra

  • Who are we?

  • University of Rochester comprises:

  • Eastman School of Music

  • College of Arts, Sciences and Engineering

  • School of Medicine and Dentistry

  • School of Nursing

  • Simon Graduate School of Business

  • Warner Graduate School of Education

  • Medical Center

  • Laboratory for Laser Energetics

  • Memorial Art Gallery


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Negotiation, Communication and Performance

Eastman School of Music, University of Rochester

London Symphony Orchestra

Established in 1921 by George Eastman, founder of Eastman Kodak

Who are we?

Eastman School of Music


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Negotiation, Communication and Performance

Eastman School of Music, University of Rochester

London Symphony Orchestra

Eastman School of Music

Performance, academic and

entrepreneurial teaching


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Negotiation, Communication and Performance

Eastman School of Music, University of Rochester

London Symphony Orchestra

  • London Symphony Orchestra

  • LSO Discovery

  • LSO St Luke’s

  • LSO Live


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Negotiation, Communication and Performance

Eastman School of Music, University of Rochester

London Symphony Orchestra

Who are you?

Are you from:

Technology department?

Academic/content production?

Administration?

Infrastructure provider?


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Negotiation, Communication and Performance

Eastman School of Music, University of Rochester

London Symphony Orchestra

What are the Strategic Issues and Questions?

1. Who drives and manages Internet2 projects?

Is it IT, faculty, administration or someone else?

2. How are these events perceived and communicated?

Are they championed as taking the organization forward?

3. How do they fit within the academic or operational framework?

Do they go through normal channels or are they ad-hoc?


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Negotiation, Communication and Performance

Eastman School of Music, University of Rochester

London Symphony Orchestra

What are the Operational Issues and Questions?

1. What are the logistical challenges?

Is it is easy to get venue, equipment and staff resources?

2. Who is in charge of event planning and quality control?

Who defines what the outcome should look like?

3. Does the organization have the right skills and experience?

What training is needed and where do we get it?


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Negotiation, Communication and Performance

Eastman School of Music, University of Rochester

London Symphony Orchestra

  • Why am I making these observations?

  • My experience, and that of many others, has been that:

  • I2 technology is still difficult and needs IT & AV specialists

  • interactive etiquette is vital but not discussed

  • we make it up as we go along

  • we learn from our own and others’ mistakes

  • assumptions are made based on current knowledge

  • there is great enthusiasm but less understanding

  • there is a long way to go before I2 becomes day to day

  • - so how can we take it to the next level?


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Negotiation, Communication and Performance

Eastman School of Music, University of Rochester

London Symphony Orchestra

  • What are the General Consequences?

  • Experience has shown that:

  • technical and room setup is crucial to success

  • you can never have too many tests and rehearsals

  • pre-production is the most important and most overlooked aspect

  • even though both sides have I2 capabilities, standard v-c is often employed for ease of use

  • participants need to learn a new set of communication skills

  • IT needs to learn AV and AV needs to learn IT

  • senior management/faculty need to understand the potential and the requirements for I2


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Negotiation, Communication and Performance

Eastman School of Music, University of Rochester

London Symphony Orchestra

What are the Specific Consequences?

Success: High level endorsement

Known reliable partner

Many tests and engineers

Faculty trained in presentation

Room becomes TV studio


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Negotiation, Communication and Performance

Eastman School of Music, University of Rochester

London Symphony Orchestra

What are the Specific Consequences?

Bad (real life) examples:

1. The right questions were not asked up front -

a course was offered which was logistically impossible for Internet2

2. The IT department was not consulted -

many hours were wasted in failed tests until it was discovered that the IT dept had firewalled I2 traffic

3. A ‘dress rehearsal’ was not held -

the event didn’t happen because the test was done using different equipment in a different room

4. The technology worked but both audiences were disinterested -

no thought was given as to whether both sides could see & hear properly


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Negotiation, Communication and Performance

Eastman School of Music, University of Rochester

London Symphony Orchestra

LSO’s experience and open debate on:

  • What experiences and lessons learned can you share?

  • What internal political, technical or logistical issues have you encountered and how did you overcome them?

  • How important are external relationships with remote partners?

  • How did you learn to run interactive events?

  • What feedback have you got from presenters and audiences?


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Negotiation, Communication and Performance

Eastman School of Music, University of Rochester

London Symphony Orchestra

Possible future outcomes:

  • Assessment of need for the following:

  • Internet2 ‘how to’ online resources

  • More hands-on workshops

  • Place for user feedback and discussion

  • Opportunities to find new partners and programs

  • Opportunities to create new events and courses

  • New ways to sell/explain interactive learning to non-technical staff

  • Discussions with vendors on what audiences and users need


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Negotiation, Communication and Performance

Eastman School of Music, University of Rochester

London Symphony Orchestra

Contact details:

Eastman School of Music, University of Rochester

Helen Smith: Director of Technology & Music Production

[email protected] 585 274 1066

London Symphony Orchestra

Jeremy Garside: Head of Technology

[email protected]

Ajax McKerral: Digital Projects Manager

[email protected]


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