Ensuring Safe Evacuation of our Disabled Guests
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Ensuring Safe Evacuation of our Disabled Guests Richard Raeburn Senior Manager Safety Security - Europe - PowerPoint PPT Presentation

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Ensuring Safe Evacuation of our Disabled Guests Richard Raeburn Senior Manager Safety & Security - Europe. Safety & Security Team. 3 Senior Regional Managers Corporate Policy Production Legal Compliance & Technical Advice Hotel Auditing New Openings/Conversions European Estate

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Ensuring Safe Evacuation of our Disabled GuestsRichard RaeburnSenior ManagerSafety & Security - Europe

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Safety & Security Team

  • 3 Senior Regional Managers

    • Corporate Policy Production

    • Legal Compliance & Technical Advice

    • Hotel Auditing

    • New Openings/Conversions

    • European Estate

    • Manage 10 UK Area/Hotel Safety Managers

    • Responsible for:

    • Fire Safety

    • (Disability Compliance)

    • Food Safety

    • Occupational Health & Safety

    • Hotel Security

  • Crisis Management & Business Recovery

  • Trading Standards

  • Private Sector Housing (HMOs)

  • Licensing Enforcement Issues

  • Environmental – Regulatory Issues. (E.g. Noise, Statutory Nuisance)

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Fire Safety Partnerships

  • Lead Authority Partner

  • Lothian & Borders Fire & Rescue Service

  • Memorandum of Understanding

  • London Fire Brigade & Hilton Worldwide

  • 1st Agreement between London Fire Brigade and a Hotel Chain

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Hilton in the UK & Ireland

  • 79 Owned/Managed Hotels

  • 5 Brands within the Hilton Family

  • Millions of visitors per year

  • Hotels with up to 1000 Bedrooms

  • Conference Rooms holding up to 2000 delegates

  • Visitors of all kinds: Corporate, Tourism, Elderly, Family & Young Children, Disabled Conferences

  • Additional Fire Safety Factors to Consider: International Visitors, Sleeping Guests, Air Crew, Remote Locations, Hotel Staff Turnover

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Identifying Disabled Guests – How Easy?

  • Reservations (Phone/Web)

  • Conference Organisers

  • Previous Stays & Hotel Knowledge

  • Family & Friends Bookings

  • Walk-Ins (No advance reservation)

  • No Detectable Disability

  • Reluctance to Advise Hotel Team

  • Size and Layout of Premises

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Persons to Consider

Mobility Impaired

Visually Impaired

Hearing Impaired

Need to include persons with:


Downs Syndrome

Mental Health Conditions

Dyslexia / Orientation Disorders

Learning Difficulties


Behavioural Difficulties

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How We Manage Evacuations...

  • Personal Emergency

  • Evacuation Plans

  • We use 4 categories of PEEP

    • Guests (overnight stays)

    • Health Club Members

    • Conference and Events Delegates

    • Team Members

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What is a PEEP?

  • Tailored to the individual’s needs, giving detailed information on their requirements during an escape.

  • A plan to allow those who may have difficulties during an evacuation to do so in the safest possible way and allowing them the maximum amount of time.

  • Produced by Hotel staff in conjunction with the individual where the plan is agreed based on their location and activities within our buildings.

  • Just because someone is disabled does not mean that a PEEP will be created.

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  • We have a legal and moral duty to ensure a means of escape for all staff, guests and visitors

  • Emergency evacuation plans will not rely on the intervention of the Fire and Rescue Service

  • Failure could be viewed as a breach in legislation and as discrimination

  • Good communication with disabled people about fire or emergency evacuations is vital to ensure success

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Reception Equipment

  • Fixed or portable induction loops are provided and tested regularly to ensure conversation with Reception Staff is as good as possible for those with hearing impairments.

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Example of Guest PEEP

  • Offered/Produced at Check-In

  • PEEPs sign must be displayed

  • Evacuation chairs are not considered as an automatic solution to the escape requirements of wheelchair users.

  • Copy of the PEEP given to the Guest and to those who are part of the evacuation plan.

  • The Fire Coordinator will receive a copy and will pass to the Fire & Rescue Service as necessary.

  • Other PEEPs follow the same format

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Emergency Support Equipment

Fire Keys

Refuge Communications

  • Non-Audible Alerts

  • Evacuation & Wheelchairs

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Hotel Accessibility Pack

  • At the reservation stage a copy of the Hotels Accessibility Pack can be provided to the guest.

    The pack details hotel facilities before disabled guests arrive.

  • The Pack contains:

    • Accessible equipment available in the hotel

    • Details of services at the hotel and how disabled guests can access them

    • Details any obstacles such as steps that may pose mobility difficulties

    • Details of accessible room facilities

    • How to obtain further advice before the visit

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Wider Fire Safety Precautions

  • Planned evacuations conducted 6 monthly (or more as required)

  • Fire Training (Days, Nights, Fire Team, Senior Managers, Emergency Procedures)

  • Fire Risk Assessment Annually

  • Annual Safety & Security Audits

  • Bi-Monthly Departmental Checks

  • Weekly Fire Alarm Tests

  • 3 x 24hr Fire & Security Tours

  • Emergency/Crisis Boxes/Grab bags

  • External PA Systems

  • Remote CCTV Monitoring

  • Nominated Contractors for all Fire Safety Systems’ Service and Maintenance

  • Annual Departmental & Management Disability Training