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Creating a Resource Knowledge- Based System for HELP Alexandre PELTIER Shaun LIM Steven LOW Why are we here? What is a knowledge base? What are the components necessary to build one? Resource Knowledge-Based System (KALEX) Summarize a work plan for planning and building a knowledge base

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creating a resource knowledge based system for help

Creating a Resource Knowledge- Based System for HELP

Alexandre PELTIER

Shaun LIM

Steven LOW

CIC Department© 2003

HELP Institute project_v3 11-June-2003

why are we here
Why are we here?
  • What is a knowledge base?
  • What are the components necessary to build one?
  • Resource Knowledge-Based System (KALEX)
  • Summarize a work plan for planning and building a knowledge base

CIC Department© 2003

HELP Institute project_v3 11-June-2003

what is a knowledge base
What is a Knowledge Base?
  • In Artificial Intelligence Terminology…

« A database that contains information about human experience in a particular application and data resulting from solution of problems previously solved. »

-- IBM Dictionary of Computing, 1987

CIC Department© 2003

HELP Institute project_v3 11-June-2003

what is a knowledge base4
What is a Knowledge Base?
  • In Web Terminology…

A database of technical information and solutions typically provided as a customer service on a corporate web site.

CIC Department© 2003

HELP Institute project_v3 11-June-2003

so why build a knowledge base
So, why build a Knowledge Base?

CIC Department© 2003

HELP Institute project_v3 11-June-2003

cic before the kbs
CIC before the KBS

Why build a Knowledge Base?

  • Hard copy technical documentation.
  • Time wasted searching for information.
  • For instance…

CIC Department© 2003

HELP Institute project_v3 11-June-2003

why build a knowledge base
Why build a Knowledge Base?
  • Information online is cheaper to distribute and easier to maintain.
  • CIC always have the most up-to-date information.
  • The information is searchable.
  • Can reduce support costs and have a positive impact on profitability…

CIC Department© 2003

HELP Institute project_v3 11-June-2003

development of a kb
Development of a KB

CIC Department© 2003

HELP Institute project_v3 11-June-2003

key components of kb
Key components of KB
  • Web Server
  • Database
  • HTML Code
  • Technical data

CIC Department© 2003

HELP Institute project_v3 11-June-2003

key components of kalex
Key components of KALEX
  • Apache
  • Oracle
  • PHP
  • Server/equipment documentation

CIC Department© 2003

HELP Institute project_v3 11-June-2003

kalex
KALEX

CIC Department© 2003

HELP Institute project_v3 11-June-2003

work plan
Work Plan
  • Research and analyze existing Knowledge Bases.
  • Determine and list the components to implement.
  • Design and develop the contents.
  • Iteratively, test, revise and improve.

CIC Department© 2003

HELP Institute project_v3 11-June-2003

conclusion
Conclusion

New Skills after this project:

  • Experiencing the Dark Side of the Internet
  • Goings on behind the scenes of an Education Institution
  • Constructing a new module for an existing website
  • Implementation and troubleshooting, fine-tuning to result in a practical, efficient system for real use

CIC Department© 2003

HELP Institute project_v3 11-June-2003

readings
Readings
  • Books
    • Converse T., Park J., 2000, « PHP 4 Bible »
    • Gerken T., 2000, « Using PHP with Oracle 9i»
    • Adele A.L. Lim, 2003, Star In.Tech, « Knowledge Management in Hindsight »
  • Websites
    • http://www.php.net
    • http://www.exzilla.net/docs/php-oci8/apache-php-oci8-01.php
    • http://www.guidancecom.com/kbase/kbase.htm

CIC Department© 2003

HELP Institute project_v3 11-June-2003

slide15
Q & A

CIC Department© 2003

HELP Institute project_v3 11-June-2003

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