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Creating a Resource Knowledge- Based System for HELP Alexandre PELTIER Shaun LIM Steven LOW Why are we here? What is a knowledge base? What are the components necessary to build one? Resource Knowledge-Based System (KALEX) Summarize a work plan for planning and building a knowledge base

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Creating a resource knowledge based system for help l.jpg

Creating a Resource Knowledge- Based System for HELP

Alexandre PELTIER

Shaun LIM

Steven LOW

CIC Department© 2003

HELP Institute project_v3 11-June-2003


Why are we here l.jpg
Why are we here?

  • What is a knowledge base?

  • What are the components necessary to build one?

  • Resource Knowledge-Based System (KALEX)

  • Summarize a work plan for planning and building a knowledge base

CIC Department© 2003

HELP Institute project_v3 11-June-2003


What is a knowledge base l.jpg
What is a Knowledge Base?

  • In Artificial Intelligence Terminology…

    « A database that contains information about human experience in a particular application and data resulting from solution of problems previously solved. »

    -- IBM Dictionary of Computing, 1987

CIC Department© 2003

HELP Institute project_v3 11-June-2003


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What is a Knowledge Base?

  • In Web Terminology…

    A database of technical information and solutions typically provided as a customer service on a corporate web site.

CIC Department© 2003

HELP Institute project_v3 11-June-2003


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So, why build a Knowledge Base?

CIC Department© 2003

HELP Institute project_v3 11-June-2003


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CIC before the KBS

Why build a Knowledge Base?

  • Hard copy technical documentation.

  • Time wasted searching for information.

  • For instance…

CIC Department© 2003

HELP Institute project_v3 11-June-2003


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Why build a Knowledge Base?

  • Information online is cheaper to distribute and easier to maintain.

  • CIC always have the most up-to-date information.

  • The information is searchable.

  • Can reduce support costs and have a positive impact on profitability…

CIC Department© 2003

HELP Institute project_v3 11-June-2003


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Development of a KB

CIC Department© 2003

HELP Institute project_v3 11-June-2003


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Key components of KB

  • Web Server

  • Database

  • HTML Code

  • Technical data

CIC Department© 2003

HELP Institute project_v3 11-June-2003


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Key components of KALEX

  • Apache

  • Oracle

  • PHP

  • Server/equipment documentation

CIC Department© 2003

HELP Institute project_v3 11-June-2003


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KALEX

CIC Department© 2003

HELP Institute project_v3 11-June-2003


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Work Plan

  • Research and analyze existing Knowledge Bases.

  • Determine and list the components to implement.

  • Design and develop the contents.

  • Iteratively, test, revise and improve.

CIC Department© 2003

HELP Institute project_v3 11-June-2003


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Conclusion

New Skills after this project:

  • Experiencing the Dark Side of the Internet

  • Goings on behind the scenes of an Education Institution

  • Constructing a new module for an existing website

  • Implementation and troubleshooting, fine-tuning to result in a practical, efficient system for real use

CIC Department© 2003

HELP Institute project_v3 11-June-2003


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Readings

  • Books

    • Converse T., Park J., 2000, « PHP 4 Bible »

    • Gerken T., 2000, « Using PHP with Oracle 9i»

    • Adele A.L. Lim, 2003, Star In.Tech, « Knowledge Management in Hindsight »

  • Websites

    • http://www.php.net

    • http://www.exzilla.net/docs/php-oci8/apache-php-oci8-01.php

    • http://www.guidancecom.com/kbase/kbase.htm

CIC Department© 2003

HELP Institute project_v3 11-June-2003


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Q & A

CIC Department© 2003

HELP Institute project_v3 11-June-2003


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