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BCB Internship Support Program Business Etiquette Patrick Low, PhD Dilbar Gimranova, MBA, MPhil Irina Kim, MBA, MPhil Training Outline Business etiquette: history, principles and functions Business communication and interaction Business dress Behavior in typical business situations

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BCB Internship Support Program Business Etiquette

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Bcb internship support program business etiquette l.jpg

BCB Internship Support ProgramBusiness Etiquette

Patrick Low, PhD

Dilbar Gimranova, MBA, MPhil

Irina Kim, MBA, MPhil


Training outline l.jpg

Training Outline

  • Business etiquette: history, principles and functions

  • Business communication and interaction

  • Business dress

  • Behavior in typical business situations

  • Business presentation – Your unique opportunity

  • Main differences between eastern and western business etiquette

  • Business etiquette and body language

  • Phone conversation

  • “Business food”

MBA Internship Support Team


Business etiquette history overview l.jpg

Business Etiquette: History Overview

Civil Etiquette

Business Etiquette

=

MBA Internship Support Team


Necessity l.jpg

Necessity

Functioning

Negative

situations

Mutual

respect

Interpersonal

relations

Business

Etiquette

Confusion

Career

development

Individual’s

recognition

Corporate

culture

MBA Internship Support Team


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Five Principles of Business Etiquette

Absence of

gender differences

Right

moment

Practical

selfishness

Positive

thinking

Predictability

MBA Internship Support Team


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Five Principles of Business Etiquette

  • The Principal of Practical Selfishness – Performing Your Duties Don’t Get on Others way

  • The Principle of Positive thinking – If you don’t have anything positive or nice to say, the Best is to Be Quite

  • The Principle of Predictability of Behavior in Different Business Situations

  • At workplace there are no men and women, there are status differences

  • The Principle of the Right Moment: Certain Rules at certain time, in certain place, with certain people

MBA Internship Support Team


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The Truth about Communication

MORE

important

WHAT is HEARD

WHAT is SAID

MBA Internship Support Team


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Building Blocks of the 1st Impression (60-90 seconds)

Verbal = WHAT

Vocal = HOW

Visual

Meaning of 10 words

1 word = 100 sayings

“Silent talk”

  • Greeting

  • Introduction

  • Name of the opponent

  • Your attitude towards meeting

  • Speed

  • Intonation

  • Temper

  • Volume

  • Emphasis/Stress

  • Rhythm

  • Face expression

  • Eye contact

  • Body language

  • Posture

  • Gestures

  • Dress

Rely the most

MBA Internship Support Team


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How to Ruin the 1st Impression

Hippy hair

Bad humor

Bad language / Slang

Dirty shoes

Moving eyes

Bad body smell

Touches

MBA Internship Support Team


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Building Impression Through Hands

MBA Internship Support Team


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Typical Business Situations

  • Business visit

  • Meeting

  • Behavior with colleagues and subordinates

  • Behavior during party

  • Face expression

MBA Internship Support Team


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1st Meeting

  • Introducing yourself

  • Handshake

  • Exchanging business cards

MBA Internship Support Team


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Success During the 1st Meeting

Do it!

The VIP introduces the 1st

Introduce yourself

Avoid “iron hand” & “dead fish” handshake

Pronounce the name, clarify right away

Offer business card

MBA Internship Support Team


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Behavior with colleagues and subordinates

  • How to critique/ Accept critique

  • How to make complements, demonstrate appreciation / accept complements

  • How to behave during business meeting

  • How to use the cell phone in public places

  • What you should not ask about

  • What are the common acceptable topics

MBA Internship Support Team


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Be Constructive when Critique is must

Appreciation of the

positive aspect of the job

Explanation and teaching

Clearly stated task

MBA Internship Support Team


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Eye Contact

MAX=10 seconds

Constant

eye contact

NO

eye contact

  • Hostility

  • Summons

  • Pressure

  • Competition

  • Offence

  • Resentment

MBA Internship Support Team


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Phone Call

Appearance

Age

IMAGE

Your VOICE

Gender

Education

Social status

MBA Internship Support Team


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Behavior during party

Don’t try to get

everyone’s attention

No boring

faces

Nothing positive,

Don’t talk negative

MBA Internship Support Team


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Face expression

Smile ties face muscles and releases others

EYE CONTACT

SMILE

MBA Internship Support Team


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7 differences in civil etiquette and business = the RULEs of

Business car

Business meeting

Elevator

Business tea,

coffee

Doors

Escorting

Giving hand

MBA Internship Support Team


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EAST or WEST

MBA Internship Support Team


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Business Etiquette and Body Language

  • Importance of body language

  • Etiquette of gestures

  • Be an observer – success guarantee

  • Secrets of micro moves

MBA Internship Support Team


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Body Language

Confidence

Agreement

Readiness

Openness

MBA Internship Support Team


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The secrets of Micro Moves

BE AN OBSERVER

  • Red chicks

  • Movements of face muscles

  • Change in breath

  • Changing smile

  • Eye reaction

MBA Internship Support Team


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Phone Interaction

is the biggest problem among conveniences,

and the biggest convenience among problems

Visual anonymity

Ease in control

Time saving

Drama school

Full attention

MBA Internship Support Team


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Phone Conversations

Somebody calls – WHO IS THERE?

You call – WHO IS HERE?

GOLDEN MIDDLE

Ending the phone call

MBA Internship Support Team


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Business Phone Situation

  • This is not my phone

  • Answering machine – convenient, but…

  • How to record a message

  • How to leave a message

  • Secretary

  • Wait

  • “Chat lover”

  • Annoying

MBA Internship Support Team


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When Food and Business are Simultaneous

  • The basics: MUST

  • Special foods

  • “Money talk”

MBA Internship Support Team


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The Money Talk

Lunch mission

Invitation

Reservation

Arrival

Seats

Drinks

Main course

Wine

Service

Desert

Payment

Taking home

MBA Internship Support Team


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Drinks

  • Tea ceremony

  • A cup of coffee

  • Glass of Champaign

  • Cocktail

  • Shot of vodka

  • Buffet

MBA Internship Support Team


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=

Business Etiquette

Professional

Attract People

More Clients

Profits

MBA Internship Support Team


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Please e-mail your feedback at

[email protected]


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