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What is a Team?. A team is a unit of two or more people who interact and coordinate their work to accomplish a specific goal. Types of Teams. Functional teams Cross-functional teams Self-directed teams. Functional Teams.

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What is a Team?

A team is a unit of two or more people who interact and coordinate their work to accomplish a specific goal.


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Types of Teams

  • Functional teams

  • Cross-functional teams

  • Self-directed teams


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Functional Teams

Functional teams made up of a supervisor and subordinates in a formal chain of command.

The team is composed of people within the same functional area, e.g. accounting, production, marketing, and may extend across several levels within the organization.


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Cross-Functional Teams

Made up of members from different functional areas, generally from the same hierarchical level in the organization.

Specific team leader and lead change projects.

Sometimes CFT are created outside the formal organizational structure in order to address projects of special importance or creativity.


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Self-Directed Teams

Members work w/o the direction of managers, supervisors, or assigned team leaders

Member rather than leader-centered and directed.

Enable workers to feel challenged, and find their work meaningful, and develop a strong sense of identity within the organization.


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Self-Directed Teams Characteristics

1) Workers with varied skills & functions sufficient to perform major organizational tasks

2) Given access to resources such as information, financial, equipment, supplies, needed to perform task

3) Empowered w/decision-making authority


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Learning Check

1) Are all departments functional teams?

2) What is the single most important element leaders must provide to have successful self-directed teams?


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Team Leadership - Team Leader’s Personal Role

  • Learn to relax and admit ignorance

  • Take care of team members

  • Communicate, communicate, communicate

  • Share power

  • Recognize importance of shared purpose and values


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Learning Check

Suppose you believe your team is asking for unnecessary resources, but they are adamant that you acquire them from the organization. How do you represent your team’s request and the company’s position?


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Team Leadership -Guiding Team Effectiveness

Team Effectiveness is defined as achieving four performance outcomes:

1) Innovation/adaptation

2) Efficiency

3) Quality

4) Employee satisfaction


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Leading Team Dynamics - Team Development

  • Forming

  • Storming

  • Norming

  • Performing


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Leading Team Dynamics - Team Culture

  • Critical Events

  • Primacy

  • Symbols and Explicit Statements


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Causes of Team Conflict

  • Scarce resources

  • Unclear responsibilities

  • Conflicting goals

  • Personality conflicts

  • Cultural misunderstandings


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Styles to Handle Team Conflict

  • Vision

  • Bargaining/Negotiating

  • Mediation

  • Facilitating Communication


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Characteristics of Followership in High Performing Teams

  • Cohesion

  • Supporting top leadership

  • Raising issues with top leadership

  • Taking initiative

  • Taking personal responsibility for team performance


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Learning Check

The role of team leader changes as a team matures. What are the implications for influence tactics used by the leader?


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