Elluminate Live! Synchronous Web-Conferencing Software. Quick Reference Guide With Troubleshooting Tips. Tips for Elluminate Sessions:. Before you log into the session, make sure you have your headset plugged in.
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Guide With Troubleshooting Tips
Enter username & password
NOTE: Username & passwords are emailed to your GSU email a few days before the start of your first virtual session. Call 404-413-1188 if you have not received your account two days before your first online session.
The current day’s sessions are displayed
Click join to get into your session up ½ hour before lecture start time
Set your audio up before each session begins.
The Logitech USB 250 or 350 headsets are recommend and supported. Call local electronics store to check availability of headset.
Press the microphone button once to speak.
Press the button again to turn off your microphone.
Press once to raise hand.
Press again to lower hand.
Ways to express your feelings to the moderator.
The yellow halo around icons show who is doing what. Orange and Red rectangles next to icons show load time delay.
Press once to “step away.”
Press again to “return.”
You may also experience increased speed in audio where the moderator sounds like a chipmunk.
Mics should be turned off to allow system to adjust to normalcy.
Send message here
The moderator can view all public and private messages.
Be careful with the Eraser tool. You can only erase whole objects not part of objects. There is also a risk of deleting the whole screen.
Login at: www.elluminate.com/member.jsp
1. Click Utilities tab
4. Press view recorded list button
3. Search for up to 30 days at a time
Participants are entering the virtual session, testing audio and talking to each other
Session has been recording for over 22 minutes but lecture has not begun.
No presentation has been loaded onto the Whiteboard yet
4. Move slider until you find the start of the session.
Headset not available in audio setup wizard
replug headset in USB port >>
Return to audio setup >>
Choose Logitech headset.
Reboot computer and plug in headset before running Elluminate Live
No Microphone input in your headset while in a Session
Select input device >>
Choose Logitech Microphone
No sound in your headset
Select Output device >>
Choose Logitech Speakers.
Email Miguel: [email protected] or phone: (404) 413 -1188
Elluminate Live: 866-388-8674 ext 4, 2