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NHI Handbook for foreigners. Northern Region Branch Bureau of National Health Insurance . Published by the Northern Region Branch of Bureau of National Health Insurance. Contents. PREFACE……………………….……………..... 2. UNDERWRITING…………….…………………… 3. PREMIUMS…………….………………………….

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NHI Handbook for foreigners

Northern Region Branch

Bureau of National Health Insurance

Published by the Northern Region Branch of Bureau of National Health Insurance


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Contents

  • PREFACE……………………….…………….....

  • 2. UNDERWRITING…………….……………………

  • 3. PREMIUMS…………….………………………….

  • 4. SCALE OF NHI INSURANCE INCOME……….

  • 5. NHI IC CARD…….…….….………....................

  • 6. BENEFITS…………………....…………………..

  • 7. HOTLINE AND WEBSITE….…………………..

  • 8. SERVICE COUNTER MAP……………………..

  • 9. APPLICATION FLOW CHART OF SERVICE

  • CENTER…………………………………………..

  • 10 TELEPHONE DIRECTORY ………..

  • 11.SERVICE CENTER SERVICE ITEMS ………

1

2

5

2

7

8

10

5

6

8

11

14

15

16

17

9

13


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PREFACE

From July 17, 1999, foreigners, staying in Taiwan for at least 4 months and holding Resident Certificate, are eligible for and should enroll in the NHI Program. Foreign employees with specific employers should enroll in the NHI from the date of employment.

This handbook is a quick and easy way for foreigners to understand and enroll in the NHI program. It includes underwriting, premiums, NHI IC Card, benefits, hotline, website and the Service Center guide. The Service Center of the Northern Region Branch of Bureau of National Health Insurance to serve persons living in Taoyuan County , Xinzhu County, XinzhuCity and Miaoli County areas.


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UNDERWRITING

Enrollment

1.Foreign employees should provide

photocopies of their Work Permit and

Resident Certificate to their places of

employment (i.e. employers) for

enrollment in the NHI program as of the

first workday (under Category 1).

2.Unemployed foreigners, if qualified as

dependents of an insured person, may

enroll under that insured person.

3.Unemployed foreigners, if not qualified

as dependents of an insured person,

should bring the Resident Certificate to

the village (township, municipal and

district) administration offices to enroll

in the NHI Program after residing in

Taiwan for 4 months(Category 6).


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Withdrawal

The insurance coverage will be cancelled under the following conditions:

1.Foreign residents who cease to have a

legally acceptable reason to reside in

Taiwan or decide to leave Taiwan will

lose their eligibility for coverage and

should apply to withdraw from the

insurance. All outstanding premiums

should be paid prior to departure from

Taiwan.

2.Foreign residents who leave Taiwan for

vacations or business trips and still

have a valid permit to remain in Taiwan

will continue to have the coverage.

3.Foreign residents who plan to leave

Taiwan for more than 6 months can

either continue to pay the premium to

keep the coverage or to withdraw from


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the insurance. In the latter case, no

premium is required.

4. Upon returning to Taiwan, application

to reactivate the coverage should be

submitted. Those who choose to

discontinue the coverage, but return

within the 6-month period need to

repay the premiums to cover the

period while absent from Taiwan.

Those who continue to pay premium

and maintain coverage are eligible to

claim for emergency treatment or

childbirth medical expenses while

living outside of Taiwan. Proper

documentation certifying the medical

condition and expenses incurred is

required for reimbursement.


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PREMIUMS

1.People who are qualified to be the

beneficiaries of the NHI Program must

enroll in the National Health Insurance

Program under an appropriate category.

The insured are classified into 6 categories

according to their occupation. The insured

and their dependents must pay premiums

monthly.

For their convenience, employees and

their dependents' premium will be

deducted directly from their salaries.

2.For Category 6,those who enroll through

local (city/district/town/village)

administration offices, the local branch of

Bureau of National Health Insurance will

mail them their premium bills by the end of

the following month. The insured may pay


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the premiums for their dependents and

themselves at banks or other agencies

that been contracted by the BNHI.

3.Premiums may be also paid directly

through a monthly bank account transfer.



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NHI IC CARD

1.Starting from Jan 1, 2004, please use the NHI

IC Card when visiting the doctor. For newborns

or first-time enrollees, please fill out the "IC

Card Application Form" with your NHI

registration (remember to attach a copy of your

ID card on the back of the application form, and

your photo if possible). Mail or bring it in person

to a nearby NHI branch office or liaison office.

Or, call the NHI IC Card Service Line (0800-

030598) for further information.

2.You can have your photo on the NHI IC Card.

This photo should be 2-inch, color/black-

and­white and taken within 2 months. On the

photo, no hats or colored eyeglasses are allowed.

We won't accept any photo other than a certified photo.


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3.In addition, since the NHI IC Card

consolidates various health insurance

cards, after Jan. 1, 2004, the children'

health handbook and the mother's

maternity health handbook will be

issued by the Bureau of National Health

Promotion instead.

4.After you have used the NHI IC Card 6

times, you should update your card at

the Public IC Cards Kiosk installed at all

BNHI branch offices; or looking for the

IC Cards Reader installed at

nearest the hospital or local town office.

Name

‧Guilloche and Rainbow Printing‧Microline Printing‧Optically Variable Ink Printing‧Ultraviolet Fluorescent Ink‧Laser Engraving Technology

Serial number Birth Date

ARC number


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BENEFITS

  • Medical services

  • In cases of illness, injury, or childbirth,

  • the beneficiaries can receive medical services; including medical outpatient services and inpatient services from an NHI healthcare provider.

  • 2.The beneficiaries must pay a co-payment when receiving medical services and observe the medical regulations.

  • Medical expenses reimbursement

  • In cases where beneficiaries receive

  • medical services overseas, such as

  • unexpected medical services need or

  • childbirth, they are entitled to claim

  • reimbursement. They should make their

  • claim within 6 months after the treatment

  • with receipts, including detailed services

  • item and document of diagnosis.


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HOTLINE AND WEBSITE

1.Improving the quality of care has

always been the concern of the Bureau

of National Insurance. If you have any

questions regarding NHI

regulations, or you want file a claim,

please contact 0800-212369 or

(03)4339111.

2.You may also visit the NHI web site for

further information:

http://www.nhi.gov.tw

or http://www.nhinb.gov.tw


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Introduction

The Service Center is a subdivision of theNorthern Region Branch of Bureau of National Health Insurance to serve the public around Taoyuan County , Xinzhu County, XinzhuCity and Miaoli County.

Office hours

8:30a.m. – 5:30p.m., Monday to Friday.


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Items of service

General Information

NHI IC Cards Application

Health Insurance Application

Overdue Payments Inquiry

Printing of Payment Forms

Printing of Insurance Details

NHI Relief Funds Loan

Installment Payments for Individuals

(Overdue Payment)

Reimbursements

Catastrophic Illness Card

Medical Forms for Sale

Medical Expenditure Document Drop-Off

CTC Premiums Collection


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SERVICE COUNTER MAP

Counter 15

Bulletin Board

Restroom

13

12

11

Bulletin Board

Counters 8 to13

10

9

8

7

6

16

17

18

19

Counters 16 to 19

Waiting Area

5

4

3

2

1

Volunteer Service

Counter

Counters 1 to 7

Card Public Telephone

Banking Service

ATM

Application Procedure

Application Forms

Welcome

Main Gate


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APPLICATION FLOW CHART OF SERVICE CENTER

Application

Take A Number

NO1→Underwriting Consultation

NHI IC Card Issue

NO2→Catastrophic Illness Certificate

Reimbursements Of Medical Expense

NO3→Premium Installments

NHI Relief Funds Loan

Waiting Area

Process By Order

Complete


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TELEPHONE DIRECTORY

Items Telephone Fax Address

BNHI headquarters 02-27065866 02-27025834 140 Hsin-Yi Road, Section 3, Taipei,

Taiwan 106, R.O.C.

Notthern Region Branch 03-4339111 03-4381800 No.525, Sec. 3, Jhongshan E. Rd.,

Jhongli City, Taoyuan County 320,

Taiwan (R.O.C.)

Domestic toll free number 0800-212-369

NHI IC card call service 03-4381815 03-4381814

The insured groups in Extension

category 1 2049~2062

2002~2005

03-4378720

The insured groups in Extension

categories 2 to 6 4010~4020

Reimbursements Extension 03-4381821

3326~3327

03-4381838

Complaints for Medical

Services 03-4381824 03-4381821

Healthcare providers

contract affairs 03-4381825 03-4381821

Taoyuan office 03-3667841 03-3627618 No.440, Jieshou Rd., Taoyuan City,

Taoyuan County 330, Taiwan (R.O.C.)

Xinzhu Countyoffice 03-5527615 03-5528420 No.135, Jhongshan Rd., Miaoli City,

Miaoli County 360, Taiwan (R.O.C.)

Xinzhu City office 03-5335847 03-5335809 No.226, Guangming 9th Rd., Jhubei

City, Hsinchu County 302, Taiwan

(R.O.C.)

Miaoli County office 03-7273995 03-7273964 No.3, Wuling Rd., Hsinchu City 300,

Taiwan (R.O.C.)


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L O C A T I O N

Service Center

Northern Region BranchBureau of National Health Insurance

Freeway

YKK

Sec. 3,Jungshan E. Rd

Sec. 2, Jhonghua Rd.,

N

Carrefour

Rongmin S. Rd

Jhongli

Train station

Freeway

Huanzhong E. Rd

3

Address

Website Address

No.525, Sec. 3, Jhongshan E. Rd., Jhongli

City,Taoyuan County 320,Taiwan (R.O.C.)

www.nhinb.gov.tw

E-mail Address

[email protected]

Tel :886(3)433-9111

Fax:886(3)438-1800

Northern Region Branch

Bureau of National Health Insurance


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