BSP Procedure Briefing

Slide 3:BSP Procedure Briefing

Introduction to IATA Nordic and Baltic and the BSP Reporting Routines BSPlink Coffee break 1 hour 15 minutes into the session

Slide 4:Section 1What is BSP

Slide 5:A carrier neutral accounting system Historically use of neutral document Settlement mechanism for Airlines and Travel Agents Producer of reports and statistics System works within IATA Distribution and Financial Services Dependant on Agency Accreditation System of bank guarantees, Financial control Criteria control

What is BSP:

Slide 6:What is BSP:

AGENT: Sell tickets on many carriers - Reports to one central point = BSP AIRLINE: Many sales outlets - Reports received from one central point = BSP Agents A B C D AA BB CC DD Airlines

Slide 7:BSP -Billing and Settlement Plan

JAPAN - 1971 SCANDINAVIA - 1986 Fully implemented 1988

Slide 9:Customer support 

Slide 11:Customer support 

E-mail : info.se@iata.org Tel (N&B): + 46 8 51992462 (9-12.00hrs) Tel ( FIN): +358 (0)981710364 (9-12.00hrs) www.iata.se (General info about BSP Nordic and Baltic) or www.iata.fi (General info about BSP Finland) www.bsplink.iata.org (BSPlink and vMPD) www.iata.org/agenthome (resolutions) IATA code to be stated whenever in contact with BSP (email!) Primary service language: English

Slide 13:Updated Agency Info

Each Agent will inform IATA about any changes to: Contact person Ticketing System Provider Bank account no Info requirement for accreditation purposes: Change of Ownership, Change of Legal status, Name, address If you miss to inform IATA your agency could be closed with immediate effect! Advice us in advance of change!! You�ll find accreditation guides at: http://www.iata.org/ps/certification/accreditation-travel/branches.htm

Slide 14:Section 2BSP Remittance

Slide 15:Remittance = Payment

The Agent remits according to the reporting calendar: Each country holidays are observed Reporting calendar on Customer Portal

Slide 18:Current until the end of P2 Dec 2009

Slide 19:Reports to be sent in to IATA

Send in Annual report formated according to local legislation. IATA follow the same rules as the authorties in your country. Agents not providing requested AR within 30 days of request will be susspended. Each week delay will result in delay fee Action approved by the APJC

Slide 20:In order to be able to withdraw the monies from the agent account BSP need a power of attorney signed by the agent and registered by the clearing bank (DK/SE/NO) The form must contain the limit of direct debiting as well as signature of the authorized personnel. The form must not be limited to time periods. (NO)

Direct Debiting System

Slide 22:Always Remember !

Inform BSP about change of the account at least 30 days in advance

Slide 23:IATA Resolution 818

IRREGULARITIES AND DEFAULTS 4 Irregularities in 12 months = Default action Dishonoured Remittance: 2 Irregularities No payment in 24hrs: another 2 Irregularities = Default action! = No ticketing! Agent CAN be reinstated following a financial review Bank guarantee for all reinstated agents after default.

Slide 24:Section 3Ticket Issues

Slide 25:4 Ticketing Facilities

AMADEUS GALILEO SABRE WORLDSPAN Any change must immediately be communicated to BSP!

Slide 26:Ticketing Authority

Ticketing Authority is to be negotiated by the Agent from the airlines. BSP is not a part of this commercial process Airlines approve by updating via BSPlink. Control at your end! GDS will see your Authority tables Your Ticketing system will automatically be informed GDS given 24 hours by reso 854 In practical terms much faster vMPD might require separate authority

Slide 27:Conditions of contract�

Must be handed over to the passenger (E-mail, printed, webb page) PDF for E-ticket can be found at IATA travel Centre: http://www.iatatravelcentre.com/tickets Remains of OPATB-2 Ticket Covers!

Slide 28:Selection of the Ticketing carrier

First International Carrier Or First Transatlantic Carrier Or The carrier that has majority of TPM ( miles) in the ticket

Slide 29:Ticketing Carrier Selection

Interline Agreement is prerequisite to mix carriers in same ticket When two carriers have own ET but have no interline agreement: Investigate is fare for 2 separate ET will be same and primarily issue 2 ET rather than a paper ticket when possible But check MCT Check thru possibility Will airline issue ticket vs vMPD

Slide 30:Passenger�s name

Rules in Ticketing Handbook DOE/JOHN CHD ( optional 08, optional DOE/JOHNMR CHD) DOE/JOHN INF DOE/JOHN MR DOE/JOANNA MRS (MS) DOE/JOHN 19FEB66 More useful abbreviations: DEPA � Deportee with an escort DEPU � Deportee unaccompanied EXST � extra seat UM10 � unaccompanied minor � age 10 SP � Special needs pax- Use SSR line for details DIPL and COUR � courier STCR � stretcher

Slide 31:Passenger�s name

Spelling of name: ICAO doc 9303 Follow machine readable portion of the passport Alliteration: �=ae �=ae �=th �=ue �=oe �=oe �=aa

Slide 33:Section 3Ticket Issuessub-section vMPD

Slide 34:Multi Purpose Documents in use

BSP � Virtual MPD ( vMPD) Available on BSPlink Safety options favoured buy airlines Requires Cancellation request Refund via Refund Application GDS �vMCO Integrated into GDS back office option Cancellation within same day as issued Refund option decided by individual carriers Direct in GDS Refund Application Airline dedicated MCO Issued as exchanges to agency issued STDs

Slide 35:Virtual MPD/MCO

Reason for issue Each airline tailors the available reasons Common use: PTA /ToD E-ticket not available to destination Third Party Service Deposit for Service Excess Luggage Rebooking/ Cancellation fee Use as per Individual instruction from Airlines

Slide 37:Section 4Refunds

Slide 38:Refunds

Rules of refunding tickets are submitted in the respective note. Always consult Passenger Air Tariff or the airline before refunding the tickets. If in doubt use Refund Application Form on BSPlink and submit it to the airline

Slide 39:Refund

Only documents issued by your Agency location. REFUND IN YOUR TICKETING SYSTEM Or issue a REFUND APPLICATION via BSPlink If not E-ticket send in flight coupons to be refunded and passenger receipt to the Airline together with a copy of the refund application DO NOT REGISTER THE REFUND APPLICATION IN YOUR OWN TICKETING SYSTEM

Slide 40:Refund of Taxes

A Coupon may only be refunded once(!) If an agent has refunded a portion of a ticket (for instance tax only) same number may not be refunded twice. Instead ask the Airline to issue an ACM.

Slide 41:Refund of non-BSP documents is not allowed

Exception: In connex reissues and if the original ticket has been issued by you and is a BSP document! Example: Client travels C/class with BA ticket issued by you; returns Y/class with 117 ; MCO on exceeding amount issued by SK Ticket issued against PTA on airlines own stock but against your original MPD Refund via ticketing system or Refund Application or request for ACM.

Slide 48:Refund Application

Shall be addressed by the airline in the next period following that of issue Approved Rejected Under Investigation

Slide 49:Section 5Credit Cards

Slide 50:Issues against Credit Card

Whenever presented with a credit card - take necessary security precautions: signature verification, validity of credit card, credit limit, blacklist check, approval code, check that issuing Airline accepts the credit card presented If credit card checked face to face and transaction duly signed on Agent Coupon or CCCF then the Airline takes the risk. If not the Agent takes the risk. Resolution 890 Agents may not use CC issued in the name of the travel agency or owner or employee of the travel agent for payment for airline tickets

Slide 52:BSP Credit Card Report

Shows ONLY transactions where Airlines participate in BSP Credit Card Billing Transactions where Airlines collect money on their own are only listed on Agent Billing Analysis and not on Credit Card Report CC may be collected by BSP, (shown on CC list) By Airline based on their BSP report (not shown on CC list, only on B/A) or by Airline using CCCF (not showen on CC list only B/A) PCI compliance all agents shall ensure PCI compliance at own location BSP output sports masked credit card numbers

Slide 53:Section 5bCredit Cardssubsection TASF

Slide 54:Travel Agent Service Fee via BSP

Issued in GDS Voluntary use (but need to sign up) Settled back to agent from BSP as cash Levels of fees A) to GDS B) to Credit Card Company

Slide 55:Levels of TASF fees

Slide 56:Section 6Reporting to BSP

Slide 57:Remaining Paper Tickets what to forward directly to the airline

Reissued Standard Traffic Documents during the reporting; NB. Remember to attach reissued and validated documents! Refunded paper tickets clearly marked REFUND with bold letters and registered in your ticketing system. If supporting documents, staple BEHIND the coupon

Slide 58:BSP Processing

BSP processes all incoming data GDSes BSPlink ADM/ACM, vMPD, Refunds data Cenral Billing Invoices MyIATA invoices and produces: Report for Airlines ( Daily and Reporting Period) Reports for Agents (Reporting Period) Data is fed to BSPlink Enhanced Functions (Reporting Period) Banking Orders ( Settlement Period) Credit Card Billing Invoices (Daily)

Slide 59:Correction of Sales

By Airlines: ADM = Agency Debit Memo (invoice) ACM = Agency Credit Memo (credit note) By Agents: ADM Request ACM Requests

Slide 62:Section 7BSP Reports

Slide 63:BSP output

https://www.bsplink.iata.org: Manuals available from login page Download centre Online Help available in the application Available media: Electronic transmission / BSPlink

Slide 64:Necessary Software

Netscape 6.0 or Explorer 5.0 (or higher) to access the Internet WinZip to decompress reports Acrobat Reader to read the reports

Slide 65:BSP reports for agents:

Main BSP Reports Agent Billing Analysis and Statement (PD 1+2) Provides detailed list of transactions Agent Consolidated Billing Statement (PD 2) Is your accounting supporting document � Provides amounts per Airlines To be saves according to Accounting Legislature of the Country Additionally Agent Tax Summary Report (PD 1+2) Credit Card Reports ( see earlier sections) Annual Sales report (PD 2 DEC) RET Load Error Report ( when applicable)

Slide 70:Comments on Billing Analysis

Slide 73:Action required by the agent

WN (Warning) analyse the problem, make sure not to repeat the error BC (Billing Critical) Contact Airline to ensure the proper settlement BC (Billing Critical) + error action Deleted Contact Airline to ensure proper setlement Some warnings are not neccessary to be corrected: The purpuse is to show the airline that it may be a problem

Slide 74:Typical Agent entry error:

Credit Card Number confused ( too short or digits reorganised) Expiry date of CC passed Over refunded ( original and refund do not match) Refunded to wrong agent Same coupon refunded twice Tax code entered incorrectly Refunded to another airline Refunded ticket never reported in the first place

Slide 75:Typical System Provider Errors

Incorrect data reported: (2+2 is not 4 ? ) Incorrect data reported: (bug ?) Data missing: Data reported twice? Logical conflict Incorrect serial number used for an agent

Slide 76:IATA ID Card Programme

Identifies employees of IATA accredited Agencies Identification when travelling on AD tickets Identification when claiming traditional Industry Discounts Provides agents with access to a new discount system www.agentexperiance.com Industry Suppliers Non-industry suppliers Each year renewal Supplier verification www.checkacode.com Apply now at: http://www.iata.org/ps/certification/idcard/apply.htm

Slide 77:

GOOD LUCK!