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WORKPLACE VIOLENCE SEMINAR

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WORKPLACE VIOLENCE SEMINAR. SEATTLE FEDERAL EXECUTIVE BOARD ASSOCIATES PROGRAM. Update 3/9/1999. TARGET AUDIENCE. SUPERVISORS (MID LEVEL) EMPLOYEES HR PERSONNEL CONTRACT SPECIALIST SECURITY/SAFETY PERSONNEL FACILITY MANAGERS. SUBJECT MATTER. Introduction Overview History

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workplace violence seminar

WORKPLACE VIOLENCE SEMINAR

SEATTLE FEDERAL EXECUTIVE BOARD ASSOCIATES PROGRAM

Update 3/9/1999

target audience
TARGET AUDIENCE
  • SUPERVISORS (MID LEVEL)
  • EMPLOYEES
  • HR PERSONNEL
  • CONTRACT SPECIALIST
  • SECURITY/SAFETY PERSONNEL
  • FACILITY MANAGERS
subject matter
SUBJECT MATTER
  • Introduction
  • Overview
  • History
  • Financial Perspective
  • Causes
  • Prevention
  • Employment Process
subject matter cont
SUBJECT MATTER CONT.
  • Safe Workplace
  • OSHA/Plans
  • OSHA/Guidelines
  • Termination
  • Crisis Management
  • Legal Considerations
  • Resources
time workload
TIME/WORKLOAD
  • Not more than one day
  • Probably 3-5 Associates
  • Multi-shop Application
    • Workplace Violence
    • Personal Safety
    • Home Security Surveys
    • Vendors
introduction
INTRODUCTION
  • DEFINITIONS
    • WORKPLACE VIOLENCE - any incident in which an employer or employee is threatened, intimidated, physically or verbally attacked, harassed, injured or killed
    • OCCUPATIONAL VIOLENCE - dangerous or unacceptable behavior that can be anticipated and for which similar preventative measures can be implemented
overview
OVERVIEW
  • EMPLOMENT RELATED ISSUES
    • job discontent
    • personal animosity
  • REVENGE ATTACKS
    • domestic disputes
historic perspective
HISTORIC PERSPECTIVE
  • SCOPE OF VIOLENCE AT WORK
  • CASE HISTORIES
  • DRAMATIC EVENTS
  • RESEARCHING THE CAUSES
  • SURVEY OF PUBLISHED LITERATURE
financial impact
FINANCIAL IMPACT
  • 1995 - $36 BILLION ANNUALLY
    • LOSS OF PRODUCTIVITY
    • WORK DISRUPTIONS
    • EMPLOYEE TURN-OVER
    • LITIGATION
    • OTHER INCIDENT-RELATED COSTS
    • COSTS OF PREVENTION
causes of workplace violence
CAUSES OF WORKPLACE VIOLENCE
  • WORK ENVIROMENT
  • MENTAL ILLNESS
  • PRE-EXISTING BEHAVIORAL TENDACIES/CHARACTERISTICS
  • JOB MARKET PRESSURES
causes cont
CAUSES CONT.
  • STRESS TRIGGERS
    • FINANCIAL
    • ENVIROMENTAL
    • FAMILY
  • EVENT STRESS
    • DEATH/DIVORCE
    • ACCIDENTS/ILLNESS
    • WORK-RELATED
prevention program
PREVENTION PROGRAM
  • EXECUTIVE COMMITTEE
    • HR
    • EAP
    • EMPLOYEE BENEFITS
    • LEGAL
    • MEDICAL
    • SECURITY
    • PR
prevention cont
PREVENTION CONT.
  • IDENTIFY STRESSORS
  • COMPETENCE OF SUPERVISORS
  • TRAINING
  • TRENDS
  • EMPLOYEES INTERVIEWS
  • SECURITY
  • REPORT TO MANAGEMENT
prevention cont14
PREVENTION CONT.
  • CORPORATE POLICY
    • WRITTEN POLICY STATEMENT
    • DEMONSTRATED MANAGEMNENT SUPPORT
    • CONSISTENT APPLICATION
employment process
EMPLOYMENT PROCESS
  • PRE-EMPLOYMENT SCREENING
  • PSYCHOLOGICAL TESTING
  • USE OF CLINICIAN IN HR SCREENING
the safe workplace
THE SAFE WORKPLACE
  • EMPLOYEE TRAINING & AWARENESS
  • IDENTIFYING & PREVENTING SEXUAL HARRASSMENT
  • EARLY INTERVENTION
  • DEFENSES AGAINST DANGEROUS PERSONS
osha guidelines
OSHA GUIDELINES
  • SCOPE OF WORKPLACE VIOLENCE
  • TYPES OF VIOLENCE EVENTS
  • PREVENTATIVE MEASURES
  • RECORDING/REPORTING EVENTS
  • HANDLING COMPLAINTS
  • INVESTIGATING
  • ASSISTANCE FOR EMPLOYEES
osha cont
OSHA CONT.
  • OSHA MODEL PLAN
  • OSHA HEALTH CARE GUIDELINES
termination process
TERMINATION PROCESS
  • Do not negotiate
  • Cite general Vs Specific issues
  • Keep Discussion future-based
  • Who should be present
  • Who should not be present
  • How to respond to threats
  • Out-placement services
crisis management
CRISIS MANAGEMENT
  • Planning & Preparedness
  • Roles of key players
  • Training
  • Emergency Equipment
  • Sample Plan
  • Post Traumatic Stress
  • Dealing with the Press
legal considerations
LEGAL CONSIDERATIONS
  • Duty to warn
  • Liabilities as employer
  • Injuries to third party
  • Negligent Hiring
  • Worker Compensation
  • Private Industry Vs Government
  • Protective Court Orders
summary
SUMMARY
  • PROVIDE REFERENCE LIST
  • PROVIDE RESOURCE LIST
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