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In FY 2000-2001

WCS assisted MIT clients with approximately 600 web sites, with solutions ranging from planning to design, production, trouble-shooting and maintenance. ...

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In FY 2000-2001

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    Slide 1:IS/WCS: Services and Support

    Suzana Lisanti Susan Curran Tim Griffin Turi McKinley Chris Sherrill Students: Hubert Pham Julie Yoo

    IS Guiding Principles Reliable, scalable, and secure solutions Promote best practices Serve the many rather than the few Seek innovation and creativity Partner with individuals and organizations to develop solutions to meet their needs Increase technological equity Web Communications Services (WCS) publishes the official MIT web site (http://web.mit.edu) and provides strategic consulting to MIT clients on the use of the web for communications and work processes, as well as harnessing emerging information technologies that foster organizational change within MIT. WCS Mission

    Slide 4:In FY 2000-2001

    WCS assisted MIT clients with approximately 600 web sites, with solutions ranging from planning to design, production, trouble-shooting and maintenance. The WCS team answered a total of 8,000 email queries this year: 5,000 general questions about MIT (20/day), and 3,000 web help requests (8-12/weekday). Customer requests have increased by 33% over the previous year.

    Slide 5:Web publishing at MIT

    web.mit.edu is actually 3 servers www.mit.edu mirrors top site Additional special-function servers: map, forums, search, counter, etc. Approximately 1,000 other servers that leverage central servers

    Slide 6:Web Server Configuration

    Apache SSL MIT version: http://web.mit.edu/apache-ssl Suns running Solaris with AFS client Web server configuration files on local disk; content comes out of AFS “lockers” Content management left to content owners

    Slide 7:Why use AFS?

    Designed for larger networks, scalable Single username & password (Kerberos) Permissions set at directory level Supported 24x7 at MIT Reliable backup systems

    Approximately 1 million files October 2001: web.mit.edu served over 67 million files (26 per second) Avg # files per day: 1,327,746 Served to off campus: 1,044,659 (78%) MIT Web site

    Slide 9:Sept 2001 Daily Views

    Browser Types Operating Systems Pages requested by Operating System Web Tools (1) Email forms (cgiemail, cgiecho) Search engine (Inktomi) (local searches configurable by user) Web page usage statistics Campus map Discussion groups (forums) Web Tools (2) Server Side Includes (SSI) Restricted access for individuals/groups and certificate-based authentication Secure file transfer Recommended WYSIWYG web editor Dreamweaver Web Tools (3) Oracle license Institute-wide Events Calendar with customizable views (Jan 2002) Scripting Currently run your own server, Perl, PHP Discovery project underway: “IS Servers” Service Groups ITAG provides integration standards Network Operations maintain central MIT web servers and underlying services Athena Operations maintains AFS servers where content is stored, backups Administrative Server Services maintains private servers for customers AMPS provides academic server services Web Publishing Support WCS - web strategy, IA and design, in partnership with the PSB - ongoing maintenance support help line: x3-0101 or webhelp@mit.edu Faculty Liaisons - support academic computing needs Training, Usability, and web-pub Software Release Team HTML Guidelines Usability Legal and privacy guidelines JavaScript and plug-ins (inc. Flash) CSS Stretchable tables Secure file transfer Recommended WYSIWYG web editor Dreamweaver
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