slide1
Download
Skip this Video
Download Presentation
DENVER’S HOSPITALITY TRAINING

Loading in 2 Seconds...

play fullscreen
1 / 11

DENVER - PowerPoint PPT Presentation


  • 267 Views
  • Uploaded on

DENVER’S HOSPITALITY TRAINING OVERVIEW A city-wide hospitality training program that focuses on Denver as a destination. VISION Exceptional hospitality is a way of life in Denver. Visitors leave with positive memorable experiences to share and the desire to return to our city. WHY?

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'DENVER' - Anita


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
slide2

OVERVIEW

A city-wide hospitality training program that focuses on Denver as a destination.

VISION

Exceptional hospitality is a way of life in Denver. Visitors leave with positive memorable experiences to share and the desire to return to our city.

slide3

WHY?

  • Tourism maintains and creates jobs
    • Over $3.1 billion in visitor spending was generated in 2008
  • Mystery shopping feedback
    • Reactive vs. proactive hospitality
  • Experiential destinations are driving both leisure and business travel
slide4

KEY SEGMENTS

  • Hotels and Lodging
  • Restaurants
  • Attractions & Retail
  • Transportation
  • Venues & Services
  • Airport
slide5

Training & Education

  • Certification Training
    • Creating leaders at locations in every segment
    • Dates: 5/12/09; 9/22/09
    • 50 Participants
  • Road Shows
    • Delivered by trained facilitators
    • 60 minute customized versions
  • Videos for orientations and training
    • Train the Trainer: 6/10/09

COMPONENTS

slide6

WHAT IS IT?

ENERGETICALLY GREET EVERYONE

EXPLAIN WHAT MAKES DENVER GREAT

TAKE TIME TO LISTEN

REDUCE GUESS WORK

ASK IF THERE IS ANYTHING ELSE THEY NEED

slide7

COMPONENTS

  • Communication
  • Quarterly “What’s New” updates
    • Delivered in email format
  • Easy Reference Guide & Workbook
  • “Go the Extra Mile” Microsite
slide8

COMPONENTS

  • Rewards & Recognition
  • Ongoing Rewards & Recognition
    • Go the EXTRA Mile Service Excellence Award
    • For hospitality front line representatives
    • Nominated by peers, managers and visitors
    • Monthly winners selected
  • Secret Shopper Program
    • GTXM award winners serve as “secret shoppers.”
slide9

Get your organization involved

    • Designate key individuals to get certified
    • Schedule Road Shows at your location
  • Champion Go the EXTRAMile
    • Communicate with your peers
    • Make hospitality a way of life for you and your employees
  • Donate door prizes to honor participants
  • Nominate someone for an award
  • Invite us to present at your next meeting

YOUR ROLE

slide10

SPONSORS

  • City and County of Denver
  • Sage Hospitality Resources
  • Denver International Airport
  • Colorado History Museum
  • Denver Yellow Cab
  • Super Shuttle
  • Cherry Creek North
  • Hertz
ad